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JWI 510: Leadership in the 21st Century Academic Submissions and Evaluation ASSIGNMENT 2: CASE STUDY Part 1: Due Week 7 and Part 2: Due Week 10 "A good leader…is someone who has energy, can articulate a vision and inspire others to perform, makes the tough decisions, has the skill to deliver, and never fails to deliver the financials." Jack Welch Leadership comes with many challenges. You need to motivate, inspire and encourage your teams to work toward common goals. This assignment offers you an opportunity to apply what you have been learning about leadership to a complex business situation. It is designed to help you synthesize the leadership practices we have studied so far into informed recommendations that address the challenges presented in the case. For this two-part assignment, you will evaluate how leaders can ensure collaboration and cohesiveness among all team members. You will also demonstrate your ability to lead (e.g. appraise, evaluate, interpret, etc.), through this case analysis. Be sure to consider suggestions from your reading of Lencioni's, The Five Dysfunctions of a Team. Additionally, this case analysis should incorporate concepts and examples from the course lectures, discussions, videos, readings, and DiSC and TKI results. NOTE: Assignment 2 is broken down into two parts. You will submit Part 1 (Problem and Analysis) of this assignment in Week 7 and Part 2 (Executive Summary, Revisions to the Problem and Analysis, and Recommendations) in Week 10. Part 1: Problem and Analysis Due Week 7, Sunday (15% of final grade) During Weeks 4-6, we have explored a number of leadership topics from the perspectives of both team members and team leaders. This assignment will help to integrate these topics with the materials from Weeks 1-3 of the course. As you work on the assignment, be sure to make use of all that we have learned from Week 1 through Week 7, e.g., personal leadership style, the DiSC, TKI, etc. Instructions 1. Read the case, Blake Sports Apparel and Switch Activewear: Bringing the Executive Team Together 2. Write a 4 – 6 page paper to address the following: a. Risk to the Business: Despite the success of the business and the talent of individual team members, the Executive Team at Blake Sports Apparel suffers from a number of dysfunctions that are impacting the business. What are the biggest risks this business is currently facing? Explain your position and cite specific examples from the case to illustrate the potential impact of these risks. © Strayer University. All Rights Reserved. This document contains Strayer University confidential and proprietary information and may not be copied, further distributed, or otherwise disclosed, in whole or in part, without the expressed written permission of Strayer University. This course guide is subject to change based on the needs of the class. JWMI 510 – Course Guide (1188) Page 1 of 8 JWI 510: Leadership in the 21st Century Academic Submissions and Evaluation b. Successes: It’s a natural tendency when exploring team dysfunction to focus only on the negative; however, Blake Sports Apparel and this Executive Team have a long track record of wins and high performance. Summarize the key successes and positive characteristics of this organization. What are the strengths of the Executive Team? c. Analysis: Explore the possible causes for the team’s dysfunction, using the questions below to guide you. Include specific examples from the case to support your analysis. i. How might the company’s early entrepreneurial success have sown the seeds for dysfunction as the business grew? ii. How would you characterize the level of trust, communication and information sharing among this group? iii. In what ways do alignment (or lack of alignment) around goals and incentives impact team performance and cohesion? iv. In what ways are the current team structures and decision making processes impacting the business? v. In what ways do CEO Cameron Barker’s leadership style and history with the company contribute to the team’s dysfunction? Professional Formatting Requirements: • Typed, double spaced professional font (size 10-12), includes headings and subheadings, with one-inch margins on all sides. See the Sample Professional Paper under Course Documents for an example. • References must be included and provide accurate information that enables the reader to locate the original source. Application and analysis of course materials and resources is expected, and additional research is welcome. • Include a cover page containing the title of the assignment, your name, the professor’s name, the course title, and the date. • The paper’s length is 4 to 6 pages, excluding your Cover page and Reference list . © Strayer University. All Rights Reserved. This document contains Strayer University confidential and proprietary information and may not be copied, further distributed, or otherwise disclosed, in whole or in part, without the expressed written permission of Strayer University. This course guide is subject to change based on the needs of the class. JWMI 510 – Course Guide (1188) Page 2 of 8 JWI 510: Leadership in the 21st Century Academic Submissions and Evaluation Rubric Assignment 2: Part I Weight: 15% Assignment 2 - Part 1: Problem and Analysis Criteria Unsatisfactory Low Pass Pass High Pass Honors 1. Identify team dysfunctions and the biggest risks to the business. Did not or unsatisfactorily explains the dysfunctions of the senior team and the biggest risks to the business. Partially explains the dysfunctions of the senior team, but does not connect these to the risks they pose to the business. Satisfactorily explains the dysfunctions of the senior team and presents a basic connection to the threats these pose to the business. Excellent explanation of the dysfunctions of the senior team; makes a strong, well-reasoned and well-supported connection between these and the risks they pose to the business. Exemplary explanation of the dysfunctions of the senior team and extremely well developed and clearly explained connection to the risk the business faces includes detailed citations. Key successes of the organization and strengths of the team and missing or unclear or inaccurate. Basic summary of key successes of the organization and strengths of the team; discussion lacks clarity and/or conciseness. Good summary of key successes of the organization and strengths of the team; discussion may lack some clarity or conciseness and/or or not thoroughly supported. Very good summary of key successes of the organization and strengths of the team; discussion is clear, concise, and wellsupported by references and examples. Exemplary summary of key points; includes unique and wellreasoned insights; clear and concise, and supported by references and examples. Did not or unsatisfactorily examines the possible causes of the team’s dysfunctions. Partially examines the possible causes of team’s dysfunctions Satisfactorily examines the possible causes of the team’s dysfunctions. Fully examines the possible causes of the team’s dysfunctions. Exemplarily examines the possible causes of the team’s dysfunctions. Addresses three questions with depth and insight Addresses four questions with depth and insight Addresses all five questions with depth and insight. Demonstrates basic synthesis of ideas and understanding of course concepts. Demonstrates very good synthesis of ideas and understanding of course concepts. Demonstrates critical analysis, excellent synthesis of ideas, and understanding of course concepts and unique insights. Weight: 15% 2. Summarize the key successes of the organization and the strengths of the team. Weight: 15% 3. Analysis: Examine the possible causes for the team’s dysfunctions. Weight: 60% Addresses one or none of the questions with sufficient depth or insight Little to no synthesis of ideas is demonstrated and logical reasoning is not included or evident. Addresses two questions. with depth and insight Demonstrates minimal synthesis of ideas and logical reasoning from course concepts. © Strayer University. All Rights Reserved. This document contains Strayer University confidential and proprietary information and may not be copied, further distributed, or otherwise disclosed, in whole or in part, without the expressed written permission of Strayer University. This document is subject to change based on the needs of the class. JWMI 510 (1188) Page 3 of 8 JWI 510: Leadership in the 21st Century Academic Submissions and Evaluation Weight: 15% Criteria 4 The paper is professionally formatted and includes in-text citations, references, and is free from grammar and spelling errors. Weight: 10% Assignment 2 - Part 1: Problem and Analysis Unsatisfactory The paper is unsatisfactorily formatted. It may not include a cover page and headings or lacks professional choices in formatting, font, and spacing. Sources are not consistently cited in text, and accurate references are not included. There are mechanics and/or usage errors. Low Pass The paper is partially satisfactorily formatted. It may not include a cover page and headings or lacks professional choices in formatting, font, and spacing. Sources are not consistently cited in text, and accurate references may not be included. There are some mechanics or usage errors. Pass High Pass The paper is satisfactorily formatted. The paper is professionally formatted. It includes a cover page and headings, but may lack professional choices in formatting, font, and spacing. It includes a cover page, headings, professional formatting, font, and spacing. Sources may not be consistently cited in text, and accurate references may not be included. There may be some minor mechanics or usage errors. All sources are consistently cited in text, and accurate references are included. There are no mechanics or usage errors. Honors The paper is exceptionally formatted. It is highly professional in look and easy to quickly locate information. It includes a cover page, headings, professional formatting, font, and spacing. All sources are consistently cited in text, and accurate references are included. There are no mechanics or usage errors. © Strayer University. All Rights Reserved. This document contains Strayer University confidential and proprietary information and may not be copied, further distributed, or otherwise disclosed, in whole or in part, without the expressed written permission of Strayer University. This document is subject to change based on the needs of the class. JWMI 510 (1188) Page 4 of 8 JWI 510: Leadership in the 21st Century Academic Submissions and Evaluation ASSIGNMENT 2: CASE STUDY Part 2: Executive Summary, Revisions, and Recommendations Due Week 10, Sunday (Weight: 25%) During Weeks 7-10, we have explored a number of leadership topics from the perspective of leading in organizations. The assignment will help you integrate what you have been working on throughout the course. Make use of all you have learned since Week 1, including your personal leadership style, the DiSC, TKI, etc. You will need to formulate your recommendations with a consideration of the time and resource constraints described in the case that have the potential to undermine the trust the team leader is seeking to build. For this assignment, you will continue your analysis of the Blake Sports Apparel case by providing an Executive Summary, revisions to the problem and analysis, and recommendations for improving teamwork and resolving conflicts more effectively. You will also have the opportunity to improve Part 1 (Problem and Analysis) based on the feedback that you received from your instructor. NOTE: Since this component of the assignment is a continuation of the work you completed for Part 1, you should continue your work in the same document that you submitted for Part 1 (Problem and Analysis). Even though the Executive Summary comes first in the paper, it is often written last since it presents a synopsis (or overview) of the entire paper. Instructions 1. Read the Blake Sports Apparel and Switch Activewear: Bringing the Executive Team Together case again. 2. Write a paper that addresses all of the following: a. Executive Summary: Briefly summarize key points of the paper: • • • What is the problem or issue? What are the possible causes of the issue or problem? What solutions do you recommend? b. Problem and Analysis from Part 1 of this assignment: Implement any feedback that you received from your instructor. c. Recommendations: Acting as a leadership consultant to Cameron Barker (and applying principles and practices from this course), what recommendations would you make to improve teamwork and resolve conflicts more effectively? Use the questions below to guide you: • What can Barker do to increase trust and improve communication? • How can Barker incentivize the teams to improve alignment and meet their collective goals? • What can be done to make team meetings more effective? © Strayer University. All Rights Reserved. This document contains Strayer University confidential and proprietary information and may not be copied, further distributed, or otherwise disclosed, in whole or in part, without the expressed written permission of Strayer University. This document is subject to change based on the needs of the class. JWMI 510 (1188) Page 5 of 8 JWI 510: Leadership in the 21st Century Academic Submissions and Evaluation • Should Barker change the teams either in terms of team leadership and members and/or or overall structure? Explain. • What, if anything, does Barker need to change about his own leadership style and his behaviors in order to make his Executive Team more effective? • What additional actions should Barker take to improve team dynamics and performance and ensure that both Blake Sports Apparel and Switch Activewear improve collaboration and thrive in their market segment? Professional Formatting Requirements • Typed, double spaced professional font (size 10-12), includes headings and subheadings, with one-inch margins on all sides. See the Sample Professional Paper under Course Documents for an example. • References must be included and provide accurate information that enables the reader to locate the original source. Application and analysis of course materials and resources is expected, and additional research is welcome. • Include a cover page containing the title of the assignment, the student name(s), the professor’s name, the course title, and the date. • The paper’s length is 8 to 10 pages, excluding your Cover page and Reference list. © Strayer University. All Rights Reserved. This document contains Strayer University confidential and proprietary information and may not be copied, further distributed, or otherwise disclosed, in whole or in part, without the expressed written permission of Strayer University. This document is subject to change based on the needs of the class. JWMI 510 (1188) Page 6 of 8 JWI 510: Leadership in the 21st Century Academic Submissions and Evaluation Rubric Assignment 2: Part II Weight: 25% Criteria Assignment 2 - Part 2: Executive Summary, Revisions, and Recommendations Unsatisfactory 1. Executive Summary: Summarize key points of the paper. Does not or unsatisfactorily summarizes key points of the paper. Weight: 30% It lacks logic, clarity, and conciseness. 2. Problem and Analysis Revisions: Implement feedback from the instructor (from Part 1 of this assignment). Low Pass Pass High Pass Honors Partially summarizes key points of the paper. Satisfactorily summarizes key points of the paper. Fully summarizes key points of the paper. Exemplarily summarizes key points of the paper. It may lack some logic, clarity and conciseness. It is somewhat logical, clear, and concise. It is mostly logical, clear, and concise. It is highly logical, clear, and concise. Does not or unsatisfactorily implements feedback from the instructor or did not include the Problem and Analysis. Partially implements feedback from the instructor. Satisfactorily implements feedback from the instructor. Completely implements feedback from the instructor. Exemplarily implements feedback from instructor. A few of the changes may lack some clarity, logic, and conciseness. The changes are somewhat logical, clear, and concise. The changes are mostly logical, clear, and concise. The changes are highly logical, clear, and concise. Does not or unsatisfactorily makes recommendations to improve teamwork and resolve conflicts more effectively. Partially makes recommendations to improve teamwork and resolve conflicts more effectively. Satisfactorily makes recommendations to improve teamwork and resolve conflicts more effectively. Completely makes recommendations to improve teamwork and resolve conflicts more effectively. Exemplarily makes recommendations to improve teamwork and resolve conflicts more effectively. Rationale is well supported with course reading materials and external sources as appropriate. The student demonstrates thought leadership and rationale is effectively supported with course reading materials and external sources as appropriate. Weight: 20% 3. Recommend ways to improve teamwork and resolve conflicts more effectively. Weight: 40% Rationale is not supported with references to course reading materials and external sources as appropriate. Rationale is partially supported with references to course reading materials and external sources as appropriate. Rationale is mostly supported with references to course reading materials and external sources as appropriate. © Strayer University. All Rights Reserved. This document contains Strayer University confidential and proprietary information and may not be copied, further distributed, or otherwise disclosed, in whole or in part, without the expressed written permission of Strayer University. This document is subject to change based on the needs of the class. JWMI 510 (1188) Page 7 of 8 JWI 510: Leadership in the 21st Century Academic Submissions and Evaluation Weight: 25% Criteria 4. The paper is professionally formatted and includes in-text citations, references, and is free from grammar and spelling errors. Weight: 10% Assignment 2 - Part 2: Executive Summary, Revisions, and Recommendations Unsatisfactory Low Pass Pass High Pass The paper is unsatisfactorily formatted. The paper is partially satisfactorily formatted. The paper is satisfactorily formatted. The paper is professionally formatted. It may not include a cover page and headings or lacks professional choices in formatting, font, and spacing. It may not include a cover page and headings or lacks professional choices in formatting, font, and spacing. It includes a cover page and headings, but may lack professional choices in formatting, font, and spacing. It includes a cover page, headings, professional formatting, font, and spacing. Sources are not consistently cited in text, and accurate references may not be included. Sources may not be consistently cited in text, and accurate references may not be included. There are some mechanics or usage errors. There may be some minor mechanics or usage errors. Sources are not consistently cited in text, and accurate references are not included. There are mechanics and/or usage errors. All sources are consistently cited in text, and accurate references are included. There are no mechanics or usage errors. Honors The paper is exceptionally formatted. It is highly professional in look and easy to quickly locate information. It includes a cover page, headings, professional formatting, font, and spacing. All sources are consistently cited in text, and accurate references are included. There are no mechanics or usage errors. © Strayer University. All Rights Reserved. This document contains Strayer University confidential and proprietary information and may not be copied, further distributed, or otherwise disclosed, in whole or in part, without the expressed written permission of Strayer University. This document is subject to change based on the needs of the class. JWMI 510 (1188) Page 8 of 8 Running head: BLAKE ACTIVEWEAR AND SWITCH ACTIVEWEAR 1 Students, As with the assignment 1 template, this template reflects what you need to address for Assignment 2 Part 1 regarding the Blake Sports Apparel and Switch Activewear case study. This is an example of a paper formatted to align to JWMI Writing Standards. It is offered as one approach to formatting professional papers. Please note: Green text includes instructions and clarifications that will be deleted before submitting your final paper while the blue text indicates areas where you need to replace the writing with your own information. You may keep the headings and subheadings that are in black, bold type as these headings and subheadings align to the content areas of the assignment. However, you may choose to change your headings and subheading titles as long as they still reflect the content of the sections. Note: Your final product should only include black text. Be sure all green and blue text has been removed before submitting your paper. If you don’t want to use the Blake Sports Apparel and Switch Activewear running head title, just hover over the top of the page and double-click—this will open the header and footer of the paper and you can modify the paper in the same way you would modify other sections. When you are done, click the close (“x”) in the top right corner to return to the main content. Note: The suggested length of Assignment 2 Part 1 is 4 to 6 pages of text. Your cover page and your reference page are not included in the page count. Be sure to specifically cite the case study and bring in relevant course material for support. Title Author Jack Welch Management Institute JWI 510: Leadership in the 21st Century Professor’s Name Date BLAKE SPORTS APPAREL AND SWITCH ACTIVEWEAR 2 Introduction Begin your paper with an introduction paragraph. Your introduction should be succinct and to the point. Typically, an introduction will start with a brief and general observation about the paper’s topic. Then, you will include a thesis statement or sentence in which you will drill down to specific areas you plan to address in your paper in the order in which you plan to address them. Because of this, sometimes the introduction is not finalized until you complete the other sections of your paper. You can refer to your headings to help you develop your thesis statement since those identify the topics to be addressed. A clearly defined thesis statement helps the reader navigate your work. Your thesis statement is the “road map” to your paper. The Case: Problems and Successes This section provides a brief background on the case and specifically identifies the Executive Team’s problems and successes. This section, including the sub-sections, should be direct and concise (suggested length 1-2 pages). Here, under the main heading, provide some brief background information (in your own words) about the Blake Sports Apparel and Switch Activewear case. It is important to concisely summarize the case in your own words. However, be sure to cite the case study whenever borrowing information, such as statistics and other data. Then, you may use the following subheadings to succinctly identify the problems (specifically the dysfunctions and risks to the business) and successes/strengths. Dysfunctions and Risks to the Business In this sub-section, identify the executive team’s dysfunctions that are impacting the business. Then, explain what you think are the biggest risks this business is currently facing. As you explain your position, be sure to cite specific examples to illustrate the potential impact of BLAKE SPORTS APPAREL AND SWITCH ACTIVEWEAR 3 these risks. For honor’s level work—share unique insights related to the dysfunctions and risks in a clear, concise and well-supported manner. Successes and Strengths Despite the dysfunctions, Blake Sports Apparel and this Executive Team have a long track record of wins and high performance. As a contrast to the dysfunctions discussed above, use this sub-section to summarize the key successes and positive characteristics of this organization. Then, identify and explain the strengths of the Executive Team. For honor’s level work—share unique insights regarding the successes and strengths in a clear, concise and wellsupported manner. Analysis In the following sub-sections, analyze the possible causes for the team’s dysfunctions. For honor’s level work, demonstrate critical analysis, excellent synthesis of ideas and an understanding of course concepts along with your own unique insights. (Suggested length of analysis section which includes the sub-sections below: 2-5 pages.) Under this main “Analysis” heading, you may want to provide a short paragraph introducing what you will be covering below. However, the in-depth analysis should occur in the following sub-sections. Impact of Early Entrepreneurial Success Write a paragraph explaining how the company’s early entrepreneurial success might have sown the seeds for dysfunction as the business grew. Be sure to cite specific examples for support. Trust, Communication and Information Sharing BLAKE SPORTS APPAREL AND SWITCH ACTIVEWEAR 4 In this section, explain how you would characterize the level of trust, communication and information sharing among the Executive Team. Cite specific examples and connect to course material for support. Impacts on Team Performance and Cohesion Write a paragraph that explains the ways that alignment (or lack of alignment) around goals and incentives impact team performance and cohesion. Cite specific examples and connect to course material for support. Team Structures and Decision-Making Processes Write about the ways the current team structures and decision-making processes are impacting the business. Cite specific examples and connect to course material for support. CEO’s Leadership Style In this section, explain the ways that CEO Cameron Barker’s leadership style and history with the company contribute to the team’s dysfunctions. Cite specific examples and connect to course material for support. Note: This is the end of Assignment 2 Part 1. You do not need to write the Recommendations and Conclusion until Part 2 of the Assignment. In Part 2, you will add the Executive Summary, incorporate any feedback from Part 1, add Recommendations for improving teamwork and resolving conflicts more effectively, and tie it all together with a cogent Conclusion. Also note: You must integrate some of the course material from the first seven weeks of the course to support your paper such as leadership styles, the DiSC, the TKI, the Vroom-Yetton decision making model, Goleman’s model of EI, Goleman’s leadership styles, Lencioni’s The Five Dysfunctions of a Team, Jack Welch’s Winning, etc. In the body of the paper make sure you properly format the in-text citations. See the JWMI Writing Standards BLAKE SPORTS APPAREL AND SWITCH ACTIVEWEAR 5 Guide for more information about citing. Be sure to see the format for References on the final page of this document. Your Reference page will be the page following this last section. Following is further information related to citing. In-Text Citations Within the body of the paper, when concepts from specific sources are used, a citation containing the author’s last name, and the number of the citation in your reference/source list is included. The number corresponds with the entry on the References page, allowing readers to look up the source of the citation. We do not recommend the use of footnotes. Following are two examples of using in-text citations. The first example includes a citation in which the author’s name is already mentioned in the text of the sentence, so only the source number is needed in parentheses. The second example includes a citation in which the author is not mentioned in the sentence, so the last name needs to be included in the parentheses with the source number: Example 1: Jack Welch noted that when you become a leader, the focus is on growing others (1). Since Jack’s name was mentioned in the sentence, we only need the source number in parentheses. In this example, Jack’s Winning is going to be the first citation listed in your References or Sources list; hence, the number 1. Alternatively, if you don't reference the author’s name in the sentence, you must include the last name within the in-text citation as shown below: Example 2: As a leader develops, the focus becomes more about developing the skills and talents of others (Welch, 1). BLAKE SPORTS APPAREL AND SWITCH ACTIVEWEAR 6 Say the next source you used in your paper is Goleman, then your citation is (Goleman, 2) or simply (2), if you have referred to Goleman earlier in the sentence. If you were then to use Jack again later in the paper, he remains (Welch, 1) when he is cited, and so on. If you use two sources in the same sentence they can be cited at the end of your sentence, like this (Welch, 1; Goleman, 2). They are separated with a semicolon. References or Sources Page Every source that you cited within your paper will need to be listed on your Reference page or Sources Page. Your Reference page is at the end of your paper and is not included in the page count. The format of the references varies by the type of entry. For examples, please see the sample References page at the end of this document. References are numbered according to the first time you use them in your paper. Sources are only listed once on your References page even if the same source is used/referenced again in different parts of your paper. You continue to use the same original source number for your citations throughout the paper. Your References page should only include sources that were applied in your paper. You may also refer to the JWMI Writing Standards document and/or work with a Communication Coach for further guidance. Course Lectures and Media For Assignments, use formal citations and references for course lectures and videos: • If the lecture or video is from the current course, the in-text citation will look like this: (JWI510, 3). The three at the end indicates the number of this source on your reference list. Then, we know we can go to the third source on your reference list for more information about that source. BLAKE SPORTS APPAREL AND SWITCH ACTIVEWEAR • 7 If the lecture or video is from another course, the in-text citation will follow the same format as above (JWI505, 4). We can then look at the fourth entry on your reference page for more information on locating that source. For the reference section in a paper, use the following format: JWI510. Week 3. Lecture 1. Lecture Title See the References list at the end of this template to view examples. Quotations Originality is an important aspect of graduate writing. To ensure original thinking, “quoting should be done only sparingly; be sure that you have a good reason to include a direct quotation when you decide to do so” (Quoting, Paraphrasing, and Summarizing, 5). Notice the placement of the quotation marks, citation, and final punctuation after the citation. Keep your quotes to approximately 25 words or less, and no more than 1-2 sentences. Paraphrasing, putting the information in your own words, is much preferred as it shows your application and knowledge of the material. You must cite when you paraphrase, but quotation marks are not required. BLAKE SPORTS APPAREL AND SWITCH ACTIVEWEAR 8 References 1. Jack Welch. 2005. Winning 2. Daniel Goleman. 1998. What Makes a Leader. Harvard Business Review 3. JWI510. Week 3. Lecture 1. Your Leadership Style 4. JWI505. Week 3. Video. Lorenzo Simonelli. Improving Communication 5. Quoting, Paraphrasing, and Summarizing. n.d. http://owl.english.purdue.edu/owl/resource/563/01/ 6. Boris Groysberg and Katherine Connolly Baden. 2017. Blake Sports Apparel and Switch Activewear: Bringing the Executive Team Together. Harvard Business Review 7. Everything DiSC Workplace. 2012. http://blackboard.strayer.edu 8. Jon R. Katzenbach. 1993. The Discipline of Teams. Harvard Business Review 9. Patrick Lencioni. 2002. The Five Dysfunctions of a Team: A Leadership Fable 10. Michael Smith. 2001. Writing a Successful Paper. The Trey Research Monthly 11. Name of a Website. n.d. website address 12. JWI510. Week 3. Video. Jim McNerney. Characteristics of Successful Leaders 13. JWMI Policy & Procedures Guide. This is the policy at my office.
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