What should Mark have done if Jack still was not able to resolve the problem?

Mark has to take some steps like:

1. “He has to document, track, and look for the best way to solve project problem. However, problem is often assigned to an owner – a member of the project team who is best suited to working on the solution. If a solution cannot be found in a timely manner, escalation to the project sponsor is often the next step.” (Lotz, 2014)

2. “He could sort of make a case for this one – what’s the point in documenting something when the solution is almost immediately known? Well, it shows that the issue was recognized, discussed, and solved. This provides continuity for your project’s documentation, and documenting the solution provides potentially valuable information for future projects.” (Lotz, 2014)

3. “Engage other project members to find the best solution. Hidden issues can cause big problems when they are inevitably discovered later in the project.” (Lotz, 2014)

4. “He might look the same in many respects, but problems have already happened, and something needs to be done about them. Risks are still just “maybes” – so you need to plan for them and try to avoid them, but really that’s all you can do.” (Lotz, 2014)

Would it make sense for Mark to assign this problem to someone else now after Jack could not solve the problem the second time around?

“He has an accountability for seeing that the discipline of project management is successful. He must prioritize to the Triple Constraint. He must monitor progress in an efficient and effective manner. He must require that an appropriate infrastructure is in place, which will support the project and the project management discipline. These management champions must take seriously their oversight and governance role.” (Knutson, 2005)

“Project issues from the log should all be resolved in some manner at the end of the project. If an issue’s life extends beyond the project’s end date, it should probably be handled through other organizational practices.” (Lotz, 2014)