IT 385 Final Project Milestone Two Rubric Complete the part of the training manual that trains users on basic skills of the new email program. This will include the following: 1. 2. 3. 4. Describe the purpose of the training—be sure to describe the skills that basic users should possess upon completion of the training. Apply appropriate formatting that supports basic user skills and needs. Create instructions for explaining operation of product or service for basic users. Select and include appropriate visual representations or graphics to support basic user needs. Guidelines for Submission: Submit assignment as a Word document with double spacing, 12-point Times New Roman font, and one-inch margins. Critical Elements Basic Training: Purpose Exemplary (100%) Meets “Proficient” criteria and connects the benefits of the new product for the end user Proficient (85%) Describes the purpose of the training and describes the skills that basic users should possess upon completion of training Basic Training: Formatting Meets “Proficient” criteria and discusses why the format chosen is more appropriate to support basic user skills and needs than alternative formats Meets “Proficient” criteria, and instructions support ease of use of product Applies formatting to the training artifact that is appropriate to support basic user skills and needs Meets “Proficient” criteria and visual representations complement training instructions to support ease of use at each step Selects and employs appropriate visual representations that support basic user needs Basic Training: Operation Basic Training: Graphics Creates comprehensive instructions for operation of product or service for basic users Needs Improvement (55%) Describes the purpose of the training, but does not describe the skills that basic users should possess upon completion of training Applies formatting that is somewhat appropriate to support basic user skills and needs, but may still be too technical or advanced in parts Creates instructions for operation of product or service, but instructions lack detail or are not appropriate for basic users Selects and employs visual representations, but representations are not appropriate for basic users Not Evident (0%) Does not describe the purpose of the manual and does not describe the skills that basic users should possess Value 20 Does not apply formatting suitable to the skills and needs of basic users (too technical or advanced) 20 Does not compose instructions for operation of product or service for basic users 20 Does not select or employ visual representations 20 Articulation of Response Submission is free of errors related to citations, grammar, spelling, syntax, and organization and is presented in a professional and easy-toread format Submission has no major errors related to citations, grammar, spelling, syntax, or organization Submission has major errors related to citations, grammar, spelling, syntax, or organization that negatively impact readability and articulation of main ideas Submission has critical errors related to citations, grammar, spelling, syntax, or organization that prevent understanding of ideas Total 20 100% Running head: MILESTONE 2 1 Milestone 2 Beginner Training: SAMPLE SAMPLE MILESTONE 2 2 Purpose for Training XYZ Company is switching from Outlook to Gmail as the primary email client. In this training manual, the users will learn the basics of how access your Gmail account, choose a strong password, add your signature, and reply and send your first email. There will be similarities between the two software’s, but training will be required so the employees will understand the new software and its best practices. Switching to the new email program will offer new tools and these tools can be used so that they can make the users job more efficient. Gmail offers chat, calendar management, and google drive for the user to save documents. 1. Accessing Gsuite 2. Logging in 3. Changing Password 4. Adding signature 5. Sending an email 6. Reply to an email 7. Logging off Milestone 2 Beginner Training: Open your browser it could be opened in IE, Firefox, Chrome, or even Safari (Mac Users). o Examples of icons: o MILESTONE 2 ➢ Once you’ve chosen your browser then enter: https://gsuite.google.com and hit enter. o Step 2. Click on sign in: See illustration below: o ➢ Enter Domain www.xyzcompany.com then hit the drop-down arrow and select access to email address and click go. Next you will enter your assigned email address example (enjoli.lawson@xyz.com) and click next and then enter password and click next. See illustrations below: 3 MILESTONE 2 4 MILESTONE 2 If you receive password incorrect, try again and that does not work please contact the network administrator for assistance to reset your password, if you are granted access please continue to the next step to access your inbox. Email open successfully! 5 MILESTONE 2 6 Step 3. Change password to the company requirements it must contain combination of upper and lowecase letters with numbers and special characters with no repeating numbers, letters or characters and must be at least 8 characters long. Example Jo?0bYr$. See illstrations below: Click MILESTONE 2 7 You can choose to remove passwords for other devices and third-party access if not click continue to google account. MILESTONE 2 8 Step 4. Adding your company signature picker, this is used so people can see your title, the company you represent, phone number, fax and address. Your signature can include your name, title, and contact information. 1. Click Settings and select Settings. 2. On the General tab, scroll down to the Signature section and create your signature. 3. (Optional) Use the format bar to add text colors, styles, links, or a picture. 4. At the bottom, click Save Changes . MILESTONE 2 9 Step 5. Sending an email. “Undo Send” gives you a 30-second window to retract messages where you may have made a spelling mistake, or communicated something poorly. Step 6. Reply to an email. Step 7. Signing out. To keep accounts secure please remember to sign out of accounts when done with your session. Step l Step 2 MILESTONE 2 10 References Get started with Gmail – Google Learning Center. (n.d.). Retrieved September 30, 2018, from https://gsuite.google.com/learning-center/products/gmail/get-started/#!/
Purchase answer to see full attachment