The role of nonverbal communication in effective communication

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nynan1479

Humanities

CO120 Interpersonal Communication

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This is a APA format and my topic is "The role of nonverbal communication in effective communication" 3-4 pages long not including the reference and the title page. Attached is the

Communication Change Challenge Part 2 (updated) due this week: Describing Communication Patterns. Please see the Course Project area for full assignment details.

Communication Change Challenge Part 3 due this week: Establishing Behavioral Goals. Please see the Course Project area for full assignment details.

Parts 2 and 3 require about two weeks to complete since they require you to observe and analyze your own communication patterns and observe the communication behaviors of others. As a result, these two parts are assigned in both Weeks 2 and Week 3. It is important that you get started now in order to ensure you will have sufficient time to observe these patterns and behaviors as they occur. Record daily conversations during these two weeks. Turn in your work each week. You have 15 days (Weeks 2 and 3) to record your conversations. Please see the Course Project page for full assignment details.

Submit your assignment.

Rubric

Week 3: Project Part 3

Week 3: Project Part 3

CriteriaRatingsPts

This criterion is linked to a Learning Outcome3A

15.0 ptsPaper addresses all aspects the question in a narrative paragraph. There are at least four examples of effective application.

12.5 ptsPaper addresses most aspects of the question in a narrative paragraph. There are three examples of effective application.

10.0 ptsPaper addresses some aspects of the question in a narrative paragraph. There are two examples of effective application.

7.5 ptsPaper addresses few aspects of the question in a narrative paragraph. There is only one example of effective application.

0.0 ptsNo effort

15.0 pts

This criterion is linked to a Learning Outcome3B

15.0 ptsPaper addresses all aspects the question in a narrative paragraph. There are at least four examples of ineffective application.

12.5 ptsPaper addresses most aspects of the question in a narrative paragraph. There are three examples of ineffective application.

10.0 ptsPaper addresses some aspects of the question in a narrative paragraph. There are two examples of ineffective application.

7.5 ptsPaper addresses few aspects of the question in a narrative paragraph. There is only one example of ineffective application.

0.0 ptsNo effort

15.0 pts

This criterion is linked to a Learning OutcomeWriting

10.0 ptsThroughout the whole work, the writing · actively engages with the topic · is free of major errors in grammar, spelling, and punctuation · demonstrates strong word choice and sentence variety

8.5 ptsThroughout most of the work, the writing · actively engages with the topic · is free of major errors in grammar, spelling, and punctuation · demonstrates strong word choice and sentence variety

7.0 ptsThroughout some of the work, the writing · actively engages with the topic · is free of major errors in grammar, spelling, and punctuation · demonstrates strong word choice and sentence variety

5.5 ptsThroughout little of the work, the writing · actively engages with the topic · is free of major errors in grammar, spelling, and punctuation · demonstrates strong word choice and sentence variety

0.0 ptsNo effort

10.0 pts

Total Points: 40.0

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Running Head: Interpersonal Communication Interpersonal Communication Skills Donna Fagarang Chamberlain University Interpersonal Communication Professor Mills November 11, 2018 SOCIAL SCIENCE 2 Excellent listening skills are an essential part of any communication process. Most people don’t know how bad a listener they are until they take the listening test and see their performance. In my case, a scenario presented itself when fellow student was presenting a topic on the importance of exercising at least twice a week. Well, in my own opinion, this is a general knowledge discussion, so I did not pay much attention to the speaker. I realized I had a breakdown in remembering what unique points the student had mentioned, and thus it was hard for me to give appropriate feedback when asked a question. Listening involves five essential stages namely; receiving, understanding, remembering, evaluating, and giving feedback. Any obstacle to active listening can cause one to miss out on all these stages. For instance, in my case, I may have thought that the topic was too easy. I assumed that I already knew what my fellow student was to present, and in that, I developed a predetermined notion of the subject. In so doing, I let my mind wander into affairs which manifested themselves outside the classroom, and at one point I took out my phone to check on any new messages. These hindrances are what caused me not to give an appropriate response during the questions and answers session. To ensure that I don’t miss out on any detail in another presentation like this, I will make eye contact with the speaker, lean forward, keep my phone on a silent mode, and ask questions when I don’t fully understand a point. I will also learn to embrace topics no matter how repetitive they might seem. I can even walk into such discussions with a pen and a pencil to note down every detail that I find important. SOCIAL SCIENCE 3 Evaluating oneself on the test on listening skills is essential. The above incident would have actualized itself in a different outlook if I had known that all the listening stages are of significance. I only focused on the receiving part without acknowledging that even understanding and giving feedback is as well crucial. Participating in a small group discussion requires excellent communication skills. The tables below indicate checklists describing skills covering small group communication, and steps in preparing a speech. Steps Problem: I have poor listening skills. Purpose To learn how to become a good listener in a small group discussion. Goal: To develop good listening skills and discover reasons why members are poor at listening. To solve listening problems and improve everyone’s skills. Plan: Make group members adopt appropriate listening skills for a success of the project. Teach them on ways for good communication including taking notes, eye contact, and rephrasing of the points for better understanding. Ability to paraphrase the whole discussion, outline the major concepts, and remember facts without difficulty. Measurability Test. Example • When a group member is contributing, I tend to lose focus especially if it’s a subject I have prior knowledge of. • I cannot give proper feedback when asked to comment. • • • • • Outline the five stages of listening and test if everyone is better at all of them. Ensure that an individual is 100% attentive during the discussion. Point out on the importance of being a good listener Give examples of the disadvantages of not paying attention. I will ensure that I take notes, ask questions when called upon, make eye contact, and ensure that I am fully focused during the discussion. SOCIAL SCIENCE 4 Table 1: Checklists describing small group discussion Test yourself inventory on public speaking. Problem: I get nervous when I speak in front of a crowd, even when it’s a room full of people I know. Goal: To eliminate the element of fear during public speeches and build on my confidence Plan: I plan to participate in many public gathering discussions, register in the debate club to beef up personal courage, and do more practice before going on stage to present. Measurability Test: I will do more presentations in front of my class until my anxiety wears off. Also, I will test whether I can address an audience without feeling shaky or panicking Proposed topics for week six discussion 1. Learning how to team-work in small group discussions 2. How to maintain interest in a subject that is difficult or boring 3. Learning on tips of becoming a good public speaker 4. How to respond calmly when a question is irritating. 5. Learning how to be a good listener 6. Ways to avoid antisocial behaviors that hinder effective communication with others SOCIAL SCIENCE 5 References Brandler, & Roman, (2015). Group work: Skills and strategies for effective interventions. Routledge. Demir, McNeese, Cooke, Ball, Myers, & Frieman, (2015, September). Synthetic teammate communication and coordination with humans. In Proceedings of the human factors and ergonomics society annual meeting (Vol. 59, No. 1, pp. 951-955). Sage CA: Los Angeles, CA: SAGE Publications. Harris, & Sherblom, (2018). Small group and team communication. Waveland Press. Running head: INTERPERSONAL COMMUNICATION SKILLS Interpersonal Communication Skills Donna Fagarang Interpersonal Communication Chamberlain University Professor Mills November 10, 2018 1 INTERPERSONAL COMMUNICATION SKILLS 2 Interpersonal Communication Skills 2A. List your interpersonal communication goal from CCC Part 1E. A clean typed version of your notes in a DATED conversation log, spreadsheet, journal, or diary format that identifies SPECIFIC instances when you were faced with performing this behavior (instances when you were in a position to discipline your daughter, for example). Each entry should explain the who, what, where, when, why, and how of the conversation. See the detailed explanation above In my project, I will address “I don’t know how to keep my staff focused on the discussion at hand during meetings.” Conversation Log Date Notes when faced with the behaviour 11/1/2018 During a conversation with my personal assistant in my office, a famous YouTube figure came to the office and the conversation changed from work responsibility to the excitement of seeing the YouTube person, and digressed. 11/3/2018 A supply’s department meeting in my office after lunch digressed to a conversation talking about popular lunchtime joint, and which had the best food. The meeting took eleven minutes longer than scheduled. 11/6/2018 The account’s department had to correct a new catalogue they were making for the company three times. I interpreted their failure to get the same instructions twice, came from lack of sufficient focus during the briefing meeting. After they were INTERPERSONAL COMMUNICATION SKILLS 3 done they faulted my way of giving instructions, and I became defensive, which ended the conversation. 11/7/2018 No matter how I tried to steer the conversation in an employee’s briefing in the boardroom, the conversation still ended in the just concluded elections. The problem even I participated in the election conversation. 11/9/2018 While a compulsory meeting in the boardroom to take the stock on the week’s progress is mandatory every Friday, keeping focus in these meeting is especially hard. On this day, the employees took long to settle, and keep the conversation going. Friday plans was their interest in a conversation, which makes meeting take longer than expected. 2B. A review of your behavior in a narrative format, which clearly identifies patterns of communication behavior, as described above on your most effective communication skills. In a working environment, approachability is very important when dealing with employees, and in my case, this is my most effective communication skill while at work. Even when the accountants did not get instructions on the first two instances, they were still willing to ask for the third time. If employees cannot approach, another of their senior employees indicates a communication pattern breakdown. Another effective skill during conversations is I am always capable of bringing the meeting to order and carrying out the business of the day even if it takes longer. The distractions are the problem, but catching their attention, and finally driving the meeting’s agenda home must happen. Their lack of focus in INTERPERSONAL COMMUNICATION SKILLS 4 the meeting does not erode my focus, which I maintain to the end of the meeting, and employees have to follow suit as they know there is no leaving till the meeting is done with. Maintaining focus and being approachable by employees are skills I would like to build on for skills that are even more effective. 2C. A review of your behavior in a narrative format, which clearly identifies patterns of communication behavior, as described above on your least effective communication skills While engaging with employees in a conversation I find that most of the time I have a pre-determined bias against them. In some cases, I will let them get away with digression in a conversation such as my personal assistant and the YouTube celebrity since I expect that from them. Expecting such behaviour from a conversation partner leads to increased bias towards employees when having a conversation, and makes one accept when they do it, which works against the agenda of the conversation. While sarcasm is a good remedy for maintaining conversations, it is not as effective in a working environment. Having a sarcastic tone does not help when I need to address employees, which is becoming one of the most ineffective communication skills that I have. Employees might also be failing to keep focus since they receive serious instructions as a joke, and hence their lack of attention to details of the conversation. 2D. A review of your behavior in a narrative format, which clearly identifies patterns of communication behavior, as described above on your other recurring communication behaviors. In a workplace environment, constructive criticism is inevitable, and it is important to learn how to receive it and take the necessary actions. In my case, one of the recorded cases was an interaction with the accounting department one of the reasons for delays in making INTERPERSONAL COMMUNICATION SKILLS 5 the catalogue was receiving instructions in a wrong manner. Instead of listening I dismissed the and ended the conversation. While I heard their side of the story, and internalised to take the necessary actions, it was still not effective to dismiss the conversation. Maybe there was a little more I needed to know, or it might discourage such an essential conversation in future. In most of the recorded cases in the log, it was just easier to call the employees to order. However, the inability to call employees directly especially on corrective measures impaired my ability to increase the effectiveness of the conversation. Using sarcasm will never work when calling someone out on collective terms, as he or she will never think of it as a serious instruction. 2E. A review of your behavior in a narrative format, which clearly identifies patterns of communication behavior, as described above on your greatest communication problem. In communication, it is better to be direct, and tell the other party the intention of having the said conversation. Beating around the bush is not a great tactic, and this is my greatest communication problem now. Inability to call out others, or address issues directly also inhibits my ability to converse with someone doing so, which explains being defensive in the face of criticism. Expecting everyone to have the same attitude as I do about communication makes direct criticism register as a shock, wondering why junior employees the courage has to address issues directly, while I cannot address them as direct. It also informs my bias in communication explaining why I would tolerate complacency from junior employees, and at times even join them such as the election debate in the log instead of sharing the meeting. Dealing with this problem would boost the effectiveness of many other of my communication skills. INTERPERSONAL COMMUNICATION SKILLS 6 References Lipponen, K. (2005). What is Intercultural Communication Competence in the Context of the European Parliament? Retrieved from; https://jyx.jyu.fi/bitstream/handle/123456789/9099/URN_NBN_fi_jyu-200611.pdf Ohno, A. (n.d). Communicative Competence and Communicative Language Teaching. Retrieved from; https://www.u-bunkyo.ac.jp/center/library/image/fsell2002_2532.pdf Rickheit, G. (n.d). Handbook of Communication Competence. Retrieved from; http://npu.edu.ua/!ebook/book/djvu/A/iif_kgpm_Rickheit_Handbook_of_Communication.pdf Ohno, A (n.d).Understanding Communicative Competence. Retrieved from; https://www.ubunkyo.ac.jp/center/library/image/fsell2002_25-32.pdf
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Running Head: NONVERBAL COMMUNICATION

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NONVERBAL COMMUNICATION

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Nonverbal communication can be used to mean various things which are all different but
these are all regarded as important in being a communicator who is effective. The most effective
ones and mostly used forms include the boy language and also gestures. In addition, there are
other aspects that can be used in communicating many other things about an individual such as a
person’s physical appearance, choice of designs and even touches. In defining non-verbal
communication, it is correct to state that nonverbal communication entails anything that can be
used to send an idea or a message from one person to another without using words of the mouth
(Mehrabian, 2017).
The nonverbal communication can comprise of the overall body language which may
include the personal appearance or even posture as a form of communicating to others. Instead of
using only words, one can decide to communicate using gestures, eye contact and also the facial
expressions. Also, the tone of the voice o...


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