BSBDIV601 Develop and implement diversity policy Learner Workbook Student Name: Student ID: Page |1 Table of Contents Table of Contents ................................................................................................................................ 1 Instructions to Learner ........................................................................................................................ 6 Assessment criteria ........................................................................................................................... 10 Activity 1A ............................................................................................................................................. 14 Activity 1B ............................................................................................................................................. 15 Activity 1C ............................................................................................................................................. 16 Activity 1D ............................................................................................................................................. 17 Activity 2A ............................................................................................................................................. 18 Activity 2B-2C ........................................................................................................................................ 19 Activity 2D ............................................................................................................................................. 20 Activity 2E.............................................................................................................................................. 21 Activity 3A ............................................................................................................................................. 22 Activity 3B ............................................................................................................................................. 23 Activity 3C ............................................................................................................................................. 24 Activity 3D ............................................................................................................................................. 25 Activity 3E.............................................................................................................................................. 26 Activity 4A-4D........................................................................................................................................ 27 Section A: Skills activity ......................................................................................................................... 30 Section B: Knowledge activity (Q & A) .................................................................................................. 34 Section C: Performance activity ............................................................................................................ 38 Supplementary Oral Questions (optional) – for assessor ..................................................................... 40 Clinton Institute | RTO ID: 41597 CRICOS Provider Code: 03540C Melbourne Campus: 1101/343 Little Collins St, Melbourne VIC 3000 | Phone: 03 083940 2064 Hobart Campus: 232-242 Liverpool St, Hobart TAS 7000 | Phone: 03 06135 04390 v – Mar ‘18 Page |2 ASSESSMENT RECORD TOOL Task Outcome Assessment Tasks Assessment Task 1: Work book tasks 1A – 4D Satisfactory (S) Not satisfactory (NS) Date Assessor initials Attempt 1. Attempt 2. Attempt 3. Assessment Task 2: Skills activity tasks Attempt 1. (Section A) Attempt 2. Attempt 3. Assessment Task 3: Knowledge activity tasks Attempt 1. (Section B) Attempt 2. Attempt 3. Assessment Task 4: Performance activity task Attempt 1. (Section C) Attempt 2. Attempt 3. The learner has been assessed in the elements and performance criteria and the evidence has been presented as: Authentic Valid √ or × √ or × Final Assessment Results Reliable √ or × Current √ or × Result (C/NYC) Sufficient √ or × Date BSBDIV601: Develop and implement diversity policy Student name: Assessor name: Assessor signature: Date: Clinton Institute | RTO ID: 41597 CRICOS Provider Code: 03540C Melbourne Campus: 1101/343 Little Collins St, Melbourne VIC 3000 | Phone: 03 083940 2064 Hobart Campus: 232-242 Liverpool St, Hobart TAS 7000 | Phone: 03 06135 04390 v – Mar ‘18 Page |3 Did the Student: Research diversity: Yes Analyse existing practices and information in relation to diversity Identify potential benefits of diversity and analyse in relation to business objectives Consult key stakeholders about their requirements for a diversity policy Access diversity policies from similar organisations and review for relevance to own organisation Draft policy and plan for implementation: Draft diversity policy Develop action plans for policy Consult key stakeholders for feedback on draft policy and action plans Determine relationships and links with other related policies Revise policy for implementation Implement diversity policy: Explain and interpret policy to key stakeholders Promote policy across the organisation through a range of communication channels Identify intended and unintended impacts of policy implementation Develop tools, benchmarks and other indicators for planning and measuring impact of policy implementation Monitor business activities, team plans and staff performance to ensure diversity policy is effectively implemented Review diversity policy: Gather and analyse information about diversity, the policy and its implementation Consult key stakeholders to provide feedback on the policy Develop and approve recommendations for changes to the policy Refine diversity policy in accordance with feedback and recommendations Clinton Institute | RTO ID: 41597 CRICOS Provider Code: 03540C Melbourne Campus: 1101/343 Little Collins St, Melbourne VIC 3000 | Phone: 03 083940 2064 Hobart Campus: 232-242 Liverpool St, Hobart TAS 7000 | Phone: 03 06135 04390 v – Mar ‘18 No Page |4 Performance Evidence Did the student: Yes No Yes No Analyse information about diversity from a range of internal and external sources to identify: existing practices potential benefits of diversity and its fit with business objectives Develop a comprehensive diversity policy with details of an implementation strategy and how the policy will be monitored and reviewed Implement, evaluate and change the diversity policy based on recommendations for improvement Consult with relevant stakeholders during development, implementation and review of the diversity policy and procedures Foundation Skills Did the student: Reading: identifies, analyses and evaluates complex information to determine business requirements monitors reported information to determine efficiency of policy Writing: develops detailed procedural material according to organisational and legislative requirements records and collates feedback from stakeholders prepares factual and informative documentation to suit purpose and audience Oral Communication: presents information and opinions using language and non-verbal features appropriate to audience participates in discussions using listening and questioning to elicit the views of others and to clarify or confirm understanding Navigate the world of work: works autonomously making high level decisions to achieve and improve organisational goals develops and implements strategies that ensure organisational policies, procedures and regulatory requirements are being met Clinton Institute | RTO ID: 41597 CRICOS Provider Code: 03540C Melbourne Campus: 1101/343 Little Collins St, Melbourne VIC 3000 | Phone: 03 083940 2064 Hobart Campus: 232-242 Liverpool St, Hobart TAS 7000 | Phone: 03 06135 04390 v – Mar ‘18 Page |5 monitors and reviews the organisation’s policies, procedures and adherence to legislative requirements in order to implement and manage change Interact with others: adapts personal communication style to build a positive working relationship and show respect for the opinions, values and particular needs of others plays a lead role in situations requiring effective collaborative skills, demonstrating high level negotiation skills and ability to influence others shares knowledge, information and experience openly as an integral part of the working relationship Get the work done: Plans and manages activities with implications for the whole organisation Gathers and analyses data and seeks feedback to improve plans and processes Makes high impact decisions, analysing input from a range of sources and, where appropriate, drawing on experience Explores new and innovative ideas through analysis and critical thinking Uses digital technologies to manage business operations and actively investigates new technologies for strategic and operational purposes Knowledge Evidence Yes Did the student: Explain business operations that can be linked to diversity Identify potential benefits of diversity to the organisation Describe diversity within the business environment, including: cultures beliefs traditions and practices Describe contemporary theory about diversity and its potential contribution to business advantage Outline legislation, codes of practice and national standards as they apply to development of diversity policy Clinton Institute | RTO ID: 41597 CRICOS Provider Code: 03540C Melbourne Campus: 1101/343 Little Collins St, Melbourne VIC 3000 | Phone: 03 083940 2064 Hobart Campus: 232-242 Liverpool St, Hobart TAS 7000 | Phone: 03 06135 04390 v – Mar ‘18 No Page |6 Instructions to Learner Overview Prior to commencing the assessments, your Trainer/Assessor will explain each assessment task and the terms and conditions relating to the submission of your assessment task. Please consult with your Trainer/Assessor if you are unsure of any questions. It is important that you understand and adhere to the terms and conditions, and address fully each assessment task. If any assessment task is not fully addressed, then your assessment task will be returned to you for resubmission. Your Trainer/Assessor will remain available to support you throughout the assessment process. Written work Assessment tasks are used to measure your understanding and underpinning skills and knowledge of the overall unit of competency. When undertaking any written assessment tasks, please ensure that you address the following criteria: ➢ ➢ ➢ ➢ ➢ Address each question including any sub-points Demonstrate that you have researched the topic thoroughly Cover the topic in a logical, structured manner Assessment tasks are well presented, well referenced and word processed Your assessment tasks include your full legal name on each cover page. Active participation It is a condition of enrolment that you actively participate in your studies. Active participation is completing all the assessment tasks on time. Plagiarism Plagiarism is taking and using someone else's thoughts, writings or inventions and representing them as your own. Plagiarism is a serious act and may result in a learner’s exclusion from a course. When you have any doubts about including the work of other authors in your assessment, please consult your trainer/assessor. The following list outlines some of the activities for which a learner can be accused of plagiarism: ➢ ➢ ➢ ➢ Presenting any work by another individual as one's own unintentionally Handing in assessments markedly similar to or copied from another learner Presenting the work of another individual or group as their own work Handing in assessments without the adequate acknowledgement of sources used, including assessments taken totally or in part from the internet. If it is identified that you have plagiarised within your assessment, then a meeting will be organised to discuss this with you, and further action may be taken accordingly. Clinton Institute | RTO ID: 41597 CRICOS Provider Code: 03540C Melbourne Campus: 1101/343 Little Collins St, Melbourne VIC 3000 | Phone: 03 083940 2064 Hobart Campus: 232-242 Liverpool St, Hobart TAS 7000 | Phone: 03 06135 04390 v – Mar ‘18 Page |7 Collusion Collusion is the presentation by a learner of an assignment as their own that is, in fact, the result in whole or in part of unauthorised collaboration with another person or persons. Collusion involves the cooperation of two or more learners in plagiarism or other forms of academic misconduct and, as such, both parties are subject to disciplinary action. Collusion or copying from other learners is not permitted and will result in a “0” grade and NYC. Assessments must be typed using document software such as (or similar to) MS Office. Handwritten assessments will only be accepted (with, prior written confirmation provided by the Trainer/Assessor to confirm). Competency outcome There are two outcomes of assessments: S = Satisfactory and NS = Not Satisfactory (requires more training and experience). Once the learner has satisfactorily completed all the tasks for this module the learner will be awarded “Competent” (C) or “Not yet Competent” (NYC) for the relevant unit of competency. If you are deemed “Not Yet Competent” you will be provided with feedback from your assessor and will be given another chance to resubmit your assessment task(s). If you are still deemed as “Not Yet Competent” you will be required to re-enrol in the unit of competency. Additional evidence If we, at our sole discretion, determine that we require additional or alternative information/evidence in order to determine competency, you must provide us with such information/evidence, subject to privacy and confidentiality issues. We retain this right at any time, including after submission of your assessments. Additional evidence could be third party reports. Confidentiality We will treat anything, including information about your job, workplace, employer, with strict confidence, in accordance with the law. However, you are responsible for ensuring that you do not provide us with anything regarding any third party including your employer, colleagues and others, that they do not consent to the disclosure of. While we may ask you to provide information or details about aspects of your employer and workplace, you are responsible for obtaining necessary consents and ensuring that privacy rights and confidentiality obligations are not breached by you in supplying us with such information. Assessment appeals process If you feel that you have been unfairly treated during your assessment, and you are not happy with your assessment and/or the outcome as a result of that treatment, you have the right to lodge an appeal. You must first discuss the issue with your trainer/assessor. If you would like to proceed further with the request after discussions with your trainer/assessor, you need to lodge your appeal to the course coordinator, in writing, outlining the reason(s) for the appeal. Clinton Institute | RTO ID: 41597 CRICOS Provider Code: 03540C Melbourne Campus: 1101/343 Little Collins St, Melbourne VIC 3000 | Phone: 03 083940 2064 Hobart Campus: 232-242 Liverpool St, Hobart TAS 7000 | Phone: 03 06135 04390 v – Mar ‘18 Page |8 Special needs Candidates with special needs should notify their Trainer/Assessor to request any required adjustments as soon as possible. This will enable the Trainer/Assessor to address the identified needs immediately. Formative Assessments Task 1 - Learner Workbook activities. Summative Assessments The summative assessments are the major activities designed to assess your skills, knowledge and performance, as required to show competency in this unit. These activities should be completed after finishing the Learner Guide. You should complete these as stated below and as instructed by your trainer/assessor. Skills, knowledge and performance may be termed as: ➢ Skills – skill requirements, required skills, essential skills, foundation skills ➢ Knowledge – knowledge requirements, required knowledge, essential knowledge, knowledge evidence ➢ Performance – evidence requirements, critical aspects of assessment, performance evidence. Section A: Task 2 - Skills Activity The Skills Activity is designed to be a series of demonstrative tasks that should be assessed by observation (by the assessor or third party, depending on the circumstances). It will demonstrate all of the skills required for this unit of competency – your assessor will provide further instructions to you, if necessary. Section B: Task 3 - Knowledge Activity (Q & A) The Knowledge Activity is designed to be a verbal questionnaire where the assessor asks you a series of questions to confirm your competency for all of the required knowledge in the unit of competency. Section C: Task 4 - Performance Activity The Performance Activity is designed to be a practical activity performed either in the workplace or a simulated environment. You should demonstrate the required practical tasks for the unit of competency and be observed by the assessor and/or third party, as applicable to the situation. If the third party is required to observe you, you will need to make the required arrangements with them. If necessary for the activities, you should attached completed written answers, portfolios or any evidence of competency to this workbook. Clinton Institute | RTO ID: 41597 CRICOS Provider Code: 03540C Melbourne Campus: 1101/343 Little Collins St, Melbourne VIC 3000 | Phone: 03 083940 2064 Hobart Campus: 232-242 Liverpool St, Hobart TAS 7000 | Phone: 03 06135 04390 v – Mar ‘18 Page |9 An explanation of demonstrations and observations: Demonstration is off-the-job (classroom based tasks) A demonstration will require: Performing a skill or task that is asked of you Undertaking a simulation exercise Observation is on-the-job (work based tasks) The observation will usually require: Performing a work based skill or task Interaction with colleagues and/or customers Your Trainer/Assessor will inform you of the task they would like you to complete. The task will cover one of the unit’s elements. The task will take place in the training environment, depending on the task to be undertaken. Your Trainer/Assessor will ensure you are provided with the correct equipment and/or materials to complete the task. They will also inform you of how long you have to complete the task. You should be able to demonstrate you can: • • • • Analyse information about diversity from a range of internal and external sources to identify: o existing practices o potential benefits of diversity and the fit with business objectives Develop a comprehensive diversity policy with details of an implementation strategy and how the policy will be monitored and reviewed Implement, evaluate and change the diversity policy based on recommendations for improvements Consult with relevant stakeholders during development, implementation and review of the diversity policy and procedures You should also demonstrate the following skills: Reading Writing Numeracy Get the work done Clinton Institute | RTO ID: 41597 CRICOS Provider Code: 03540C Melbourne Campus: 1101/343 Little Collins St, Melbourne VIC 3000 | Phone: 03 083940 2064 Hobart Campus: 232-242 Liverpool St, Hobart TAS 7000 | Phone: 03 06135 04390 v – Mar ‘18 P a g e | 10 Assessment criteria In this workbook, you will find the foundation of what is required to become competent in this unit. Included in this document are the elements for the unit, foundation skills, assessment requirements as well as an record assessment tool. As well as all of the areas covered here, each student must also complete all workbook tasks, skills and knowledge tasks, and major activities, and case studies where stated, to become competent within this unit. NOTE – Re-assessment: Students will have a maximum of three (3) reassessment attempts if competency is not achieved in the first instance. The final grade of ‘C’ for Competent or ‘NC’ for Not Competent is only given at the completion of the unit of competency when all components or parts of the assessment are graded as ‘S’ for Satisfactory. Unsatisfactory results are marked as NS. Assessment Conditions: Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the management and leadership field of work and include access to: ➢ ➢ ➢ ➢ ➢ Appropriate documentation and resources normally used in the workplace Strategic, business and operational plans Business information and data Case studies and, where possible, real situations Interaction with others. If activities have been completed as part of a small group or in pairs, details of the learners involved should be provided below: This Task workbook has been completed by the following persons and we acknowledge that it was a fair team effort where everyone contributed equally to the work completed. We declare that no part of this assessment has been copied from another person’s work with the exception of where we have listed or referenced documents or work and that no part of this assessment has been written for us by another person. Learner 1: ____________________________________________________________ Signed: ____________________________________________________________ Learner 2: ____________________________________________________________ Signed: ____________________________________________________________ Learner 3: ____________________________________________________________ Signed: ____________________________________________________________ Clinton Institute | RTO ID: 41597 CRICOS Provider Code: 03540C Melbourne Campus: 1101/343 Little Collins St, Melbourne VIC 3000 | Phone: 03 083940 2064 Hobart Campus: 232-242 Liverpool St, Hobart TAS 7000 | Phone: 03 06135 04390 v – Mar ‘18 P a g e | 11 Recognition of prior learning Candidates will be able to have their previous experience or expertise recognised on request. RPL Assessment requirements Assessment can either be: ➢ ➢ ➢ ➢ ➢ Direct observation Product-based methods e.g. reports, role plays, work samples Portfolios – annotated and validated Questioning Third party evidence. If submitting third party evidence, the Third Party Observation/Demonstration document must be completed by the agreed third party. Third parties can be: ➢ ➢ ➢ ➢ ➢ Supervisors Trainers Team members Clients Consumers/customers. The third party observation must be submitted to your trainer/assessor, as directed. The third party observation is to be used by the assessor to assist them in determining competency. The assessment activities in this workbook assess aspects of all the elements, performance criteria, skills and knowledge and performance requirements of the unit of competency. To demonstrate competence in this unit you must undertake all activities in this workbook and have them deemed satisfactory by the assessor. If you do not answer some questions or perform certain tasks, and therefore you are deemed to be Not Yet Competent, your Trainer/Assessor may ask you supplementary questions to determine your competence. Once you have demonstrated the required level of performance, you will be deemed competent in this unit. Should you still be deemed Not Yet Competent, you will have the opportunity to resubmit your assessments or appeal the result. As part of the assessment process, all learners must abide by any relevant assessment policies as provided during induction. If you feel you are not yet ready to be assessed or that this assessment is unfair, please contact your assessor to discuss your options. You have the right to formally appeal any outcome and, if you wish to do so, discuss this with your trainer/assessor. Throughout this unit, you will be expected to show your competency of the elements through tasks. Your Trainer/Assessor will have a list of tasks found in this workbook that you must complete. Clinton Institute | RTO ID: 41597 CRICOS Provider Code: 03540C Melbourne Campus: 1101/343 Little Collins St, Melbourne VIC 3000 | Phone: 03 083940 2064 Hobart Campus: 232-242 Liverpool St, Hobart TAS 7000 | Phone: 03 06135 04390 v – Mar ‘18 P a g e | 12 ASSESSMENT COVER SHEET Students: Please fill out this cover sheet clearly and accurately. Make sure you have kept a copy of your work. Student Name: Student ID: Unit Code: BSBDIV601 Unit Name: Develop and implement diversity policy Assessment Task: 1 Workbook Activity 1A-4D Result:  Satisfactory  Not satisfactory Reassessment needed:  Yes  No Student Declaration : I ____________________________________________________ declare that these tasks are my own work.  None of this work has been completed by any other person.  I have not cheated or plagiarised the work or colluded with any other student/s.  I have correctly referenced all resources and reference texts throughout these assessment tasks.  I understand that if I am found to be in breach of policy, disciplinary action may be taken against me. Date of submission: _________________ ASSESSOR FEEDBACK Assessors: Please return this cover sheet to the student with assessment results and feedback. A copy must be supplied to the office and kept in the student’s file with the evidence. Feedback to student: ………………………………………………………………………………………………………………………………… ………………………………………………………………………………………………………………………………… ………………………………………………………………………………………………………………………………… ………………………………………………………………………………………………………………………………… ……………………………………………………………………………………………………… Student signature: _________________________________________ Date: ______________________ Assessor’s Signature: ________________________________________Date: ______________________ Clinton Institute | RTO ID: 41597 CRICOS Provider Code: 03540C Melbourne Campus: 1101/343 Little Collins St, Melbourne VIC 3000 | Phone: 03 083940 2064 Hobart Campus: 232-242 Liverpool St, Hobart TAS 7000 | Phone: 03 06135 04390 v – Mar ‘18 P a g e | 13 This page is left blank intentionally Clinton Institute | RTO ID: 41597 CRICOS Provider Code: 03540C Melbourne Campus: 1101/343 Little Collins St, Melbourne VIC 3000 | Phone: 03 083940 2064 Hobart Campus: 232-242 Liverpool St, Hobart TAS 7000 | Phone: 03 06135 04390 v – Mar ‘18 P a g e | 14 Activity 1A Estimated Time Objective 30 Minutes To provide you with an opportunity to analyse existing practices and information in relation to diversity. 1. Describe what the conscious practice of diversity involves: 2. Explain how would you gather information related to diversity? 3. Identify what would you compare this information to? 4. Identify the legislation that any practice should abide by? Clinton Institute | RTO ID: 41597 CRICOS Provider Code: 03540C Melbourne Campus: 1101/343 Little Collins St, Melbourne VIC 3000 | Phone: 03 083940 2064 Hobart Campus: 232-242 Liverpool St, Hobart TAS 7000 | Phone: 03 06135 04390 v – Mar ‘18 P a g e | 15 Activity 1B Estimated Time Objective 20 Minutes To provide you with an opportunity to identify potential benefits of diversity and analyse in relation to business objectives. 1. Describe some potential benefits of a diverse workforce. 2. Describe some business objectives and explain how a more diverse workforce could help achieve them. 3. Explain the differences between a mission statement and a vision statement. Clinton Institute | RTO ID: 41597 CRICOS Provider Code: 03540C Melbourne Campus: 1101/343 Little Collins St, Melbourne VIC 3000 | Phone: 03 083940 2064 Hobart Campus: 232-242 Liverpool St, Hobart TAS 7000 | Phone: 03 06135 04390 v – Mar ‘18 P a g e | 16 Activity 1C Estimated Time Objective 20 Minutes To provide you with an opportunity to consult key stakeholders about their requirements for a diversity policy. 1. Identify key stakeholders within an organisation: 2. Identify the information or research stakeholders should be provided with and how should they be consulted? Clinton Institute | RTO ID: 41597 CRICOS Provider Code: 03540C Melbourne Campus: 1101/343 Little Collins St, Melbourne VIC 3000 | Phone: 03 083940 2064 Hobart Campus: 232-242 Liverpool St, Hobart TAS 7000 | Phone: 03 06135 04390 v – Mar ‘18 P a g e | 17 Activity 1D Estimated Time Objective 20 Minutes To provide you with an opportunity to access diversity policies from similar organisations and review for relevance to own organisation. 1. Use another organisation as a research example in relation to a diversity policy; identify the areas that you should consider most? 2. Describe the qualities that you should be looking for in other organisations statements? Clinton Institute | RTO ID: 41597 CRICOS Provider Code: 03540C Melbourne Campus: 1101/343 Little Collins St, Melbourne VIC 3000 | Phone: 03 083940 2064 Hobart Campus: 232-242 Liverpool St, Hobart TAS 7000 | Phone: 03 06135 04390 v – Mar ‘18 P a g e | 18 Activity 2A Estimated Time Objective 1 Hour To provide you with an opportunity to draft diversity policy. 1. Identify the information that should be included in a diversity policy? 2. Evaluate an existing diversity policy, from an organisation, by considering what is or should be contained in reference to your answer above. Clinton Institute | RTO ID: 41597 CRICOS Provider Code: 03540C Melbourne Campus: 1101/343 Little Collins St, Melbourne VIC 3000 | Phone: 03 083940 2064 Hobart Campus: 232-242 Liverpool St, Hobart TAS 7000 | Phone: 03 06135 04390 v – Mar ‘18 P a g e | 19 Activity 2B-2C Estimated Time Objective 1 Hour To provide you with an opportunity to develop action plans for policy and to consult key stakeholders for feedback on draft policy and action plans. 1. Identify an example of an action plan for a particular area of diversity (e.g., Recruitment, sales and distribution, training and development) and describe how it could be implemented 2. Explain how do you determine if an action plan has been successful or not? 3. Consider the following examples of potential issues in consulting with stakeholders, and address each with a solution. ➢ You may not hold the visible leadership position with which a stakeholder normally deals, i.e. the human resources manager ➢ The stakeholder is a major voice on cultural change impacting on diversity in their organisation ➢ You encounter stakeholders from different backgrounds and cultures with very strong but varying views on diversity ➢ You might encounter a stakeholder who thinks things are fine as they are and is resistant to change ➢ You may have a limited budget to conduct stakeholder analysis successfully or to the extent you see as necessary ➢ You feel isolated because you have limited internal support or resources for this policy Clinton Institute | RTO ID: 41597 CRICOS Provider Code: 03540C Melbourne Campus: 1101/343 Little Collins St, Melbourne VIC 3000 | Phone: 03 083940 2064 Hobart Campus: 232-242 Liverpool St, Hobart TAS 7000 | Phone: 03 06135 04390 v – Mar ‘18 P a g e | 20 Activity 2D Estimated Time Objective 20 Minutes To provide you with an opportunity to determine relationships and links with other related policies. 1. Identify other relevant policies that support diversity policy? 2. Identify the qualities that you should look for in other policies to bring to your diversity policy? Clinton Institute | RTO ID: 41597 CRICOS Provider Code: 03540C Melbourne Campus: 1101/343 Little Collins St, Melbourne VIC 3000 | Phone: 03 083940 2064 Hobart Campus: 232-242 Liverpool St, Hobart TAS 7000 | Phone: 03 06135 04390 v – Mar ‘18 P a g e | 21 Activity 2E Estimated Time 20 Minutes Objective To provide you with an opportunity to revise policy for implementation. Complete the following individually or in a group (as applicable to the specific activity and the assessment environment): 1. Develop a step-by-step guide for revising a policy 2. When revising the above guide with other staff, identify issues that you should bear in mind? Clinton Institute | RTO ID: 41597 CRICOS Provider Code: 03540C Melbourne Campus: 1101/343 Little Collins St, Melbourne VIC 3000 | Phone: 03 083940 2064 Hobart Campus: 232-242 Liverpool St, Hobart TAS 7000 | Phone: 03 06135 04390 v – Mar ‘18 P a g e | 22 Activity 3A Estimated Time Objective 20 Minutes To provide you with an opportunity to explain and interpret policy to key stakeholders. 1. Describe the differences between explaining and interpreting within the context of stakeholder contact? 2. Identify potential hazards of explaining policy to key stakeholders? How can you address these? Clinton Institute | RTO ID: 41597 CRICOS Provider Code: 03540C Melbourne Campus: 1101/343 Little Collins St, Melbourne VIC 3000 | Phone: 03 083940 2064 Hobart Campus: 232-242 Liverpool St, Hobart TAS 7000 | Phone: 03 06135 04390 v – Mar ‘18 P a g e | 23 Activity 3B Estimated Time Objective 20 Minutes To provide you with an opportunity to promote policy across the organisation through a range of communication channels. 1. Identify communication channels that can be used to promote policy across an organisation? Describe the benefits of each communication channel. 2. Identify information that you would need to include in the promotion of the policy? Clinton Institute | RTO ID: 41597 CRICOS Provider Code: 03540C Melbourne Campus: 1101/343 Little Collins St, Melbourne VIC 3000 | Phone: 03 083940 2064 Hobart Campus: 232-242 Liverpool St, Hobart TAS 7000 | Phone: 03 06135 04390 v – Mar ‘18 P a g e | 24 Activity 3C Estimated Time Objective 30 Minutes To provide you with an opportunity to identify intended and unintended impacts of policy implementation. 1. Explain the intended and unintended impacts of policy implementation? 2. Identify the risks or consequences associated with the intended and unintended impacts of your diversity policy implementation. Clinton Institute | RTO ID: 41597 CRICOS Provider Code: 03540C Melbourne Campus: 1101/343 Little Collins St, Melbourne VIC 3000 | Phone: 03 083940 2064 Hobart Campus: 232-242 Liverpool St, Hobart TAS 7000 | Phone: 03 06135 04390 v – Mar ‘18 P a g e | 25 Activity 3D Estimated Time Objective 30 Minutes To provide you with an opportunity to develop tools, benchmarks and other indicators for planning and measuring impact of policy implementation. 1. Explain how you can measure the impact of policy implementation? Identify examples of how you would measure the different targets below. Financial measures Customer/staff satisfaction Recruitment and work efficiency. Clinton Institute | RTO ID: 41597 CRICOS Provider Code: 03540C Melbourne Campus: 1101/343 Little Collins St, Melbourne VIC 3000 | Phone: 03 083940 2064 Hobart Campus: 232-242 Liverpool St, Hobart TAS 7000 | Phone: 03 06135 04390 v – Mar ‘18 P a g e | 26 Activity 3E Estimated Time Objective 45 Minutes To provide you with an opportunity to monitor business activities, team plans and staff performance to ensure diversity policy is effectively implemented. 1. Identify areas you would monitor to see if a diversity policy is being implemented correctly. Identify the key details that would be looked at within these areas to check the implementation of diversity policy? 2. Design a sample survey that could be used to monitor business activities, team plans and staff performance, to ensure a diversity policy is effectively implemented. Clinton Institute | RTO ID: 41597 CRICOS Provider Code: 03540C Melbourne Campus: 1101/343 Little Collins St, Melbourne VIC 3000 | Phone: 03 083940 2064 Hobart Campus: 232-242 Liverpool St, Hobart TAS 7000 | Phone: 03 06135 04390 v – Mar ‘18 P a g e | 27 Activity 4A-4D Estimated Time Objective 45 Minutes To provide you with an opportunity to gather and analyse information about diversity, the policy and its implementation; consult key stakeholders to provide feedback on the policy; develop and approve recommendations for changes to the policy and; refine diversity policy in accordance with feedback and recommendations. 1. Review an organisations diversity policy: ➢ Explain how you would analyse information about the implementation of the diversity policy? ➢ Identify key stakeholders that you would consult to provide feedback on the policy? Explain where, how and why would you do this? ➢ Identify the steps for developing and approving recommendations for changes to the policy ➢ Explain how would you refine your diversity policy in accordance with feedback and recommendations going forward? Clinton Institute | RTO ID: 41597 CRICOS Provider Code: 03540C Melbourne Campus: 1101/343 Little Collins St, Melbourne VIC 3000 | Phone: 03 083940 2064 Hobart Campus: 232-242 Liverpool St, Hobart TAS 7000 | Phone: 03 06135 04390 v – Mar ‘18 P a g e | 28 ASSESSMENT COVER SHEET Students: Please fill out this cover sheet clearly and accurately. Make sure you have kept a copy of your work. Student Name: Student ID: Unit Code: BSBDIV601 Unit Name: Develop and implement diversity policy Assessment Task:2 Skills activity Result:  Satisfactory  Not satisfactory Reassessment needed:  Yes  No Student Declaration : I ____________________________________________________ declare that these tasks are my own work.  None of this work has been completed by any other person.  I have not cheated or plagiarised the work or colluded with any other student/s.  I have correctly referenced all resources and reference texts throughout these assessment tasks.  I understand that if I am found to be in breach of policy, disciplinary action may be taken against me. Date of submission: _________________ ASSESSOR FEEDBACK Assessors: Please return this cover sheet to the student with assessment results and feedback. A copy must be supplied to the office and kept in the student’s file with the evidence. Feedback to student: …………………………………………………………………………………………………………………………………… …………………………………………………………………………………………………………………………………… …………………………………………………………………………………………………………………………………… …………………………………………………………………………………………………………………………………… …………………………………………………………………………………………… Student signature: _________________________________________ Date: ______________________ Assessor’s Signature: ________________________________________Date: ______________________ Clinton Institute | RTO ID: 41597 CRICOS Provider Code: 03540C Melbourne Campus: 1101/343 Little Collins St, Melbourne VIC 3000 | Phone: 03 083940 2064 Hobart Campus: 232-242 Liverpool St, Hobart TAS 7000 | Phone: 03 06135 04390 v – Mar ‘18 P a g e | 29 This page is left blank intentionally Clinton Institute | RTO ID: 41597 CRICOS Provider Code: 03540C Melbourne Campus: 1101/343 Little Collins St, Melbourne VIC 3000 | Phone: 03 083940 2064 Hobart Campus: 232-242 Liverpool St, Hobart TAS 7000 | Phone: 03 06135 04390 v – Mar ‘18 P a g e | 30 Section A: Skills activity Objective: To provide you with an opportunity to show you have the required skills for this unit. This activity will enable you to demonstrate the following skills: ➢ Reading o identifies, analyses and evaluates complex information to determine business requirements o monitors reported information to determine efficiency of policy ➢ Writing o develops detailed procedural material according to organisational and legislative requirements o records and collates feedback from stakeholders o prepares factual and informative documentation to suit purpose and audience ➢ Oral communication o presents information and opinions using language and non-verbal features appropriate to audience o participates in discussions using listening and questioning to elicit the views of others and to clarify or confirm understanding ➢ Navigate the world of work o works autonomously making high level decisions to achieve and improve organisational goals o develops and implements strategies that ensure organisational policies, procedures and regulatory requirements are being met o monitors and reviews the organisation’s policies, procedures and adherence to legislative requirements in order to implement and manage change ➢ Interact with others o adapts personal communication style to build a positive working relationship and show respect for the opinions, values and particular needs of others o plays a lead role in situations requiring effective collaborative skills, demonstrating high level negotiation skills and ability to influence others o shares knowledge, information and experience openly as an integral part of the working relationship ➢ Get the work done o o o o develops plans for complex, high-impact activities with strategic implications for the organisation gathers and analyses data and seeks feedback to improve plans and processes makes high-impact decisions in a complex and diverse environment, using input from a range of sources identifies key factors that impact on decisions and their outcomes, drawing on experience, competing priorities, and decision making strategies where appropriate Clinton Institute | RTO ID: 41597 CRICOS Provider Code: 03540C Melbourne Campus: 1101/343 Little Collins St, Melbourne VIC 3000 | Phone: 03 083940 2064 Hobart Campus: 232-242 Liverpool St, Hobart TAS 7000 | Phone: 03 06135 04390 v – Mar ‘18 P a g e | 31 Answer the activity in as much detail as possible, considering an organisations requirements. 1. Identify three documents/sources of information you would review and analyse when determining business diversity requirements. 2. Detail three proposals for a diversity procedure according to specific legislative requirements that can affect an organisation. 3. Using your class mates demonstrate your ability to communicate information using language and non-verbal features appropriate to your audience. 4. Identify three ways of improving diversity in a workplace. 5. Based on feedback, develop a plan for a new procedure that could improve the organisational strategy on diversity. Clinton Institute | RTO ID: 41597 CRICOS Provider Code: 03540C Melbourne Campus: 1101/343 Little Collins St, Melbourne VIC 3000 | Phone: 03 083940 2064 Hobart Campus: 232-242 Liverpool St, Hobart TAS 7000 | Phone: 03 06135 04390 v – Mar ‘18 P a g e | 32 ASSESSMENT COVER SHEET Students: Please fill out this cover sheet clearly and accurately. Make sure you have kept a copy of your work. Student Name: Student ID: Unit Code: BSBDIV601 Unit Name: Develop and implement diversity policy Assessment Task: Knowledge activity (Q & A) Result:  Satisfactory  Not satisfactory Reassessment needed:  Yes  No Student Declaration : I ____________________________________________________ declare that these tasks are my own work.  None of this work has been completed by any other person.  I have not cheated or plagiarised the work or colluded with any other student/s.  I have correctly referenced all resources and reference texts throughout these assessment tasks.  I understand that if I am found to be in breach of policy, disciplinary action may be taken against me. Date of submission: _________________ ASSESSOR FEEDBACK Assessors: Please return this cover sheet to the student with assessment results and feedback. A copy must be supplied to the office and kept in the student’s file with the evidence. Feedback to student: ………………………………………………………………………………………………………………………………… ………………………………………………………………………………………………………………………………… ………………………………………………………………………………………………………………………………… ………………………………………………………………………………………………………………………………… ……………………………………………………………………………………………………… Student signature: _________________________________________ Date: ______________________ Assessor’s Signature: ________________________________________Date: ______________________ Clinton Institute | RTO ID: 41597 CRICOS Provider Code: 03540C Melbourne Campus: 1101/343 Little Collins St, Melbourne VIC 3000 | Phone: 03 083940 2064 Hobart Campus: 232-242 Liverpool St, Hobart TAS 7000 | Phone: 03 06135 04390 v – Mar ‘18 P a g e | 33 This page is left blank intentionally Clinton Institute | RTO ID: 41597 CRICOS Provider Code: 03540C Melbourne Campus: 1101/343 Little Collins St, Melbourne VIC 3000 | Phone: 03 083940 2064 Hobart Campus: 232-242 Liverpool St, Hobart TAS 7000 | Phone: 03 06135 04390 v – Mar ‘18 P a g e | 34 Section B: Knowledge activity (Q & A) Objective: To provide you with an opportunity to show you have the required knowledge for this unit. The answers to the following questions will enable you to demonstrate your knowledge of: ➢ Explain business operations that can be linked to diversity ➢ Identify potential benefits of diversity to the organisation ➢ Describe diversity within the business environment, including: o cultures o beliefs o traditions and practices ➢ Describe contemporary theory about diversity and its potential contribution to business advantage ➢ Outline legislation, codes of practice and national standards as they apply to development of diversity policy Answer each question in as much detail as possible, considering your chosen organisational requirements for each one. 1. Identify three conscious practices that a business can encourage to improve its diversity. 2. Identify three benefits of a diverse workplace. 3. Explain, in one paragraph, what is meant by diversity. 4. Explain why fostering diversity in the workplace can benefit businesses. 5. Identify five pieces of legislation that relates to diversity in the workplace. Clinton Institute | RTO ID: 41597 CRICOS Provider Code: 03540C Melbourne Campus: 1101/343 Little Collins St, Melbourne VIC 3000 | Phone: 03 083940 2064 Hobart Campus: 232-242 Liverpool St, Hobart TAS 7000 | Phone: 03 06135 04390 v – Mar ‘18 P a g e | 35 This page is left blank intentionally Clinton Institute | RTO ID: 41597 CRICOS Provider Code: 03540C Melbourne Campus: 1101/343 Little Collins St, Melbourne VIC 3000 | Phone: 03 083940 2064 Hobart Campus: 232-242 Liverpool St, Hobart TAS 7000 | Phone: 03 06135 04390 v – Mar ‘18 P a g e | 36 ASSESSMENT COVER SHEET Students: Please fill out this cover sheet clearly and accurately. Make sure you have kept a copy of your work. Student Name: Student ID: Unit Code: BSBDIV601 Unit Name: Develop and implement diversity policy Assessment Task: Performance activity Result:  Satisfactory  Not satisfactory Reassessment needed:  Yes  No Student Declaration : I ____________________________________________________ declare that these tasks are my own work.  None of this work has been completed by any other person.  I have not cheated or plagiarised the work or colluded with any other student/s.  I have correctly referenced all resources and reference texts throughout these assessment tasks.  I understand that if I am found to be in breach of policy, disciplinary action may be taken against me. Date of submission: _________________ ASSESSOR FEEDBACK Assessors: Please return this cover sheet to the student with assessment results and feedback. A copy must be supplied to the office and kept in the student’s file with the evidence. Feedback to student: ………………………………………………………………………………………………………………………………… ………………………………………………………………………………………………………………………………… ………………………………………………………………………………………………………………………………… ………………………………………………………………………………………………………………………………… ……………………………………………………………………………………………………… Student signature: _________________________________________ Date: ______________________ Assessor’s Signature: ________________________________________Date: ______________________ Clinton Institute | RTO ID: 41597 CRICOS Provider Code: 03540C Melbourne Campus: 1101/343 Little Collins St, Melbourne VIC 3000 | Phone: 03 083940 2064 Hobart Campus: 232-242 Liverpool St, Hobart TAS 7000 | Phone: 03 06135 04390 v – Mar ‘18 P a g e | 37 This page is left blank intentionally Clinton Institute | RTO ID: 41597 CRICOS Provider Code: 03540C Melbourne Campus: 1101/343 Little Collins St, Melbourne VIC 3000 | Phone: 03 083940 2064 Hobart Campus: 232-242 Liverpool St, Hobart TAS 7000 | Phone: 03 06135 04390 v – Mar ‘18 P a g e | 38 Section C: Performance activity Objective: To provide you with an opportunity to demonstrate the required performance elements for this unit. This activity will enable you to demonstrate the following performance evidence: ➢ Analyse information about diversity from a range of internal and external sources to identify: o existing practices o potential benefits of diversity and its fit with business objectives ➢ Develop a comprehensive diversity policy with details of an implementation strategy and how the policy will be monitored and reviewed ➢ Implement, evaluate and change the diversity policy based on recommendations for improvement ➢ Consult with relevant stakeholders during development, implementation and review of the diversity policy and procedures Answer the activity in as much detail as possible, considering your chosen organisations requirements. 1. Produce a brief (one-two page) report detailing an organisation’s diversity policy, in your own opinion and considering the barriers to diversity explain how successful or how not successful (how diverse the organisation) you think the organisation is in its diversity? Identify areas you think could be used for improvement and the potential benefits of improving diversity. 2. Develop a new diversity policy for the above organisation in question 1; explain why it is needed and how it could be implemented, monitored or reviewed. Then, provide step by step plan for the implementation of this policy within an organisation. The policy could be a new business practice, a new diversity mission statement, or a new method that would seek to improve diversity in the organisation (such as introducing a quota for foreign employees, or employees who speak more than one language, the number of females or employees who have experience working in other cultures.) Clinton Institute | RTO ID: 41597 CRICOS Provider Code: 03540C Melbourne Campus: 1101/343 Little Collins St, Melbourne VIC 3000 | Phone: 03 083940 2064 Hobart Campus: 232-242 Liverpool St, Hobart TAS 7000 | Phone: 03 06135 04390 v – Mar ‘18 P a g e | 39 This page is left blank intentionally Clinton Institute | RTO ID: 41597 CRICOS Provider Code: 03540C Melbourne Campus: 1101/343 Little Collins St, Melbourne VIC 3000 | Phone: 03 083940 2064 Hobart Campus: 232-242 Liverpool St, Hobart TAS 7000 | Phone: 03 06135 04390 v – Mar ‘18 P a g e | 40 Supplementary Oral Questions (optional) – for assessor The below table is for you to document any supplementary verbal questions you have asked the learner to determine their competency. For example, if you are unsure of their answer to a question in the Learner Workbook, you may choose to ask them a supplementary question to clarify their understanding of the relevant criteria. Learner’s name Assessor’s name Unit of Competence (Code and Title) Date of assessment Question: Learner answer: Assessor judgement: Satisfactory Not Satisfactory Satisfactory Not Satisfactory Question: Learner answer: Assessor judgement: Clinton Institute | RTO ID: 41597 CRICOS Provider Code: 03540C Melbourne Campus: 1101/343 Little Collins St, Melbourne VIC 3000 | Phone: 03 083940 2064 Hobart Campus: 232-242 Liverpool St, Hobart TAS 7000 | Phone: 03 06135 04390 v – Mar ‘18 P a g e | 41 Question: Learner answer: Assessor judgement: Satisfactory Not Satisfactory Satisfactory Not Satisfactory Satisfactory Not Satisfactory Question: Learner answer: Assessor judgement: Question: Learner answer: Assessor judgement: Clinton Institute | RTO ID: 41597 CRICOS Provider Code: 03540C Melbourne Campus: 1101/343 Little Collins St, Melbourne VIC 3000 | Phone: 03 083940 2064 Hobart Campus: 232-242 Liverpool St, Hobart TAS 7000 | Phone: 03 06135 04390 v – Mar ‘18
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