Ergonomics report: The occupation is Travel Agent

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The occupation is Travel Agent . make sure to follow the instructors guidelines. Also, Describe four (4) elements of your occupation and explain the work that is performed by listing the steps required to complete each element. Describe with as many details as you can. I will attached an example to give you a picture about how it looks.

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Home Assignment #4 Instructions: This is an independent assignment; please do this assignment by yourself. Read the assignment carefully and complete each part outlined in the bulleted list. Your descriptions should be in complete sentences. Your assignment should be typed and your pages should be stapled. Due Date: Tuesday, Nov 6th 1. Review your previous homework assignment #3 and make the adjustments or changes I wrote on your assignment. 2. Identify four (4) elements/actions are involved in your assigned occupation (i.e., job). Some of you have already identified 4 elements in your previous assignment. Describe each element in terms of steps required to complete the task. • Example Occupational Job Task: Carpenter who builds tables out of wood • • • • Step A: Step B: Step C: Step D: Move wood from the shelves of the warehouse to the workstation where the table will be built Measure the wood to match the dimensions of the table that will be built Cut the wood with a tool Get the other materials needed to build the table, etc. 3. Describe the environment where each of the tasks are done (e.g., inside of a factory or office building OR outside in the forest or farm land). Your descriptions should be as detailed as possible. 4. Describe the equipment and furniture of the workstation(s) used for each element 5. Describe the tools and materials used in each element 1 Semester Project IEGR 360: Ergonomics and Workplace Design Report Due (75 pts): Tuesday, Nov 27, 2018 Project Presentations (25 pts): Tuesday, Nov 27, 2018 Thursday, Nov 29, 2018 Tuesday, Dec 4, 2018 Semester Project Report (75 pts) – Due Tuesday, Nov 27, 2018 Your semester project reports should include the follows sections in the order listed below: 1. Cover Page • Semester Project Title: “Ergonomic Assessment & Recommendations: Your Occupation Title” • Student or Students Names • Date 2. Introduction • Describe the occupation, the work that is done and the purpose of the work • Describe the typical worker of your occupation in terms of demographics (e.g., males or females, age, height, etc.) • Provide an overview of the environment where the work is done 3. Elements of Occupation • Describe four (4) elements of your occupation and explain the work that is performed by listing the steps required to complete each element (or task). Describe with as many details as you can. • Describe the specific environment of the workstation, furniture, equipment, tools and materials used to complete each element/task. Be sure to explain the physical interaction the worker has with the furniture, equipment, tools, and materials. • Explain where you obtained your information about the elements. For example, did you conduct an interview or did you find your information by researching on the Internet. Describe the interview you did, the observation you made, and/or the research you did on the Internet (provide some details about the websites you used). Be sure to include any websites used in the reference section of your report. • Optional but Highly Recommended: Include pictures to help describe the work being performed 2 Semester Project Report (25 pts) – Due Tuesday, Nov 27, 2018 Your semester project reports should include the follows sections in the order listed below (cont’d): 4. Ergonomic Assessment • Based on what you have learned (i.e., the items in #3 above) about the four (4) elements of your occupation, explain what ergonomic risk factors the worker is exposed to when performing the steps for EACH element. NOTE: Ergonomic risk factors in terms of postures, forces, compression, repetition, vibration, and duration. • Explain what injuries or Work-Related Musculoskeletal Disorders the worker may develop if the work continues to be done as you have described it. • Optional but Highly Recommended: Include pictures to help describe ergonomic risk factors associated with each task. 5. Corrective Actions • Describe what corrective actions you recommend for the worker to eliminate or minimize exposure to the ergonomic risk factors that you discovered for EACH element. Your corrective actions should include engineering controls and administrative controls. 6. References 3 Semester Project Presentation – Nov 27th, Nov 29th and Dec 4th Your semester project presentation should include the follows sections in the order listed below: • Individual Projects • Time limit: 5 mins • PowerPoint Slides: Create 2 maximum PowerPoint slides • Introduction to the occupation • Describe one (1) element • The corrective actions for the one element • Create and show a social media post that explains the risk(s) to the worker and the corrective action. I am looking for creativity! • Optional but Highly Recommended: Include pictures to help explain the work being done and the ergonomic risk factors associated with the one (1) element. • Team Projects • Time Limit: 8 mins • PowerPoint Slides: Create 3 maximum PowerPoint slides • Introduction to the occupation • Describe one (1) element • The corrective actions for the one element • Create and show a social media post that explains the risk(s) to the worker and the corrective action. I am looking for creativity! • Create an email that explains the risk(s) to the worker and the corrective action. I am looking for professionalism! • Optional but Highly Recommended: Include pictures to help explain the work being done and the ergonomic risk factors associated with the one (1) element 4
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Attached.

Running head: ERGONOMIC ASSESSMENT/ RECOMMENDATIONS: TRAVEL AGENT

Ergonomic Assessment & Recommendations: Travel Agent
Student’s name
Institution Affiliation

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ERGONOMIC ASSESSMENT & RECOMMENDATIONS: TRAVEL AGENT

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Ergonomic Assessment & Recommendations: Travel Agent
Introduction
The occupation, work done and its purpose
Travel agent is an interesting occupation as it entails knowing a lot of information not only about
destinations but also about other service providers. In this line of work one has a large list of
people they know. Travel agents concern themselves with helping travelers with information
about various destinations. Also, they help in making travel arrangements by ensuring that
travelers have transportation means, lodging and can go to places that suit their tastes and
preferences. A travel agent can specialize in offering a specific kind of clientele their services.
Thereby, a travel agent can deal with business people, people looking for leisure or they may
decide to concentrate their services in just one location such as offering African Safaris or tours
in Europe. By offering consultation services and planning travel packages that suit different
needs travel agents make travelling less complicated for their clients who may find making all
the plans necessary a complicated process (Careers, Services & Agent, 2018).
The typical travel agent description
Travel agents can be both male and female but statistical data reveal that more females work as
travel agents compared to their male counterparts. Besides, older adults of an average age of
50years are more likely to work as travel agents rather than younger people. There are more
White travel agents compared to other races and ethnicities. Asians and African-Americans
follow respectively. Most travel agents took a course in either business or natural resources and
conservation. There is no strict height requirement in this field (Travel agents, 2018).
An overview of the working environment

ERGONOMIC ASSESSMENT & RECOMMENDATIONS: TRAVEL AGENT

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A travel agent works in an office that may have cubicles. The office will have phones through
which they talk to their clientele and computers for data keeping. These equipments are also
useful in making the arrangements as well as performing numerous researches on travel
destinations so that they can make informed decisions on the packages that they will offer. The
working hours varies according to the employer and whether it is during the low or peak season.
Elements of Occupation
Four (4) elements of travel agent with explanation of work performed by listing the steps
required to complete each element (or task).
Receive call from clients
Step A: Take the call
Step B: Welcome the client to use our services
Step C: Listen to their needs
Step D: Advise them according to the packages we are offering
Step E: Take their details and close the deal
Book travel arrangement
Step A: Call the manger
Step B: Discuss the dates and time
Step C: End up the call
Step D: Open the airline website
Step E: Fill up the travelers information
Step F: Pay the tickets
Step G: Close the website.
Perform research on destinations

ERGONOMIC ASSESSMENT & RECOMMENDATIONS: TRAVEL AGENT

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Step A: Check on any new information on the destinations we already have packages for
Step B: Search for information on destinations we can venture into
Step C: Take notes to present in the routine staff meetings
Reply on the feedback received from previous clients
Step A: Access all platforms such as email, social media and websites to see what clients are
saying
Step B: Offer any assistance that is required
Step C: Remind the online community our contacts and services availed
Description of the specific workstation, furniture, equipment, tools and materials used to
complete each element/task and explanations on physical interaction the worker has with the
furniture, equipment, tools, and materials.
The workplace is a cubicle that has a desk that has drawers and a chair. On top there are pens and
papers that are used to jolt down information that may need to be fed into the system later or that
requires clarification. A travel agent writes a lot of things down as there is a lot of information
and data that passes around. There is a computer and a phone. The phone is important when
talking to clients that are making enquiries and those that are purchasing a package. It is also
useful in internal communication as it is necessary when seeking for clarification from other staff
or the supervisor. The computer is useful in making online reservations and for researching on
new destinations as well as for keeping with the stakeholders that form the online community.
The chair allows one to lean in as they may need to stretch their back as travel agents are in their
cubicles most of their working hours. The drawers allow the travel agent to store away
unnecessary papers that are not current in use.

ERGONOMIC ASSESSMENT & RECOMMENDATIONS: TRAVEL AGENT

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Source of the information about the elements; Describing the research on the Internet with
details about the websites you used.
I obtained the information from the internet. The site I used offered a lot of information on the
travel agent industry. It even had statistical data. When doing the research I looked for
demographics on travel agents as well as what travel agents do. The details can be found on the
site https://datausa.io/profile/soc/413041/
Pictures to help describe the work being performed

Retrieved from
https://www.google.com/imgres?imgurl=https%3A%2F%2Fwww.bls.gov%2Fooh%2Fimages%2F1547.jpg&imgrefurl=https%3A%2F%2Fwww.bls.
gov%2Fooh%2Fsales%2Ftravel-agents.htm&docid=Sc5gR1I4Re0_...