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After the system has been completely installed, a team member states
that the systems analysts will now be in charge only of “putting out
fires” experienced within the new system. How would you react to this
- that every member should be trained in preventive measures because its should be a team work to ensure safely measure are taken in place and that would help to prevent much damage
- Elaborate on what can be done to proactively prevent system problems, rather than just reacting to them after they happen.
- Look at your recurring problems and incidents. Use incident management
and problem management skills to identify the cause and make sure a work
around is already in place to handle them. A work around is a temporary
fix. To prevent future problems a permanent solution must be found also Monitor your services, systems, projects and every area of IT so that
you become aware of potential problems before they can cripple your
Please let me know if you need any clarification. I'm always happy to answer your questions.
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