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After the system has been completely installed, a team member states that the systems analysts will now be in charge only of “putting out fires” experienced within the new system. How would you react to this statement?
- that every member should be trained in preventive measures because its should be a team work to ensure safely measure are taken in place and that would help to prevent much damage
- Elaborate on what can be done to proactively prevent system problems, rather than just reacting to them after they happen.
- Look at your recurring problems and incidents. Use incident management
and problem management skills to identify the cause and make sure a work
around is already in place to handle them. A work around is a temporary
fix. To prevent future problems a permanent solution must be found also Monitor your services, systems, projects and every area of IT so that
you become aware of potential problems before they can cripple your
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