"Troubleshooting" Please respond to the following:

User Generated

jznepuhf

Computer Science

Question Description

  • As explained throughout the text, troubleshooting is a structured methodology that requires personal fine-tuning. With that in mind, suppose a user at your company calls the Information Technology (IT) help desk and reports that he / she is unable to log into his / her computer. Explain the primary manner in which you would apply the seven-step method to resolve this issue.

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Explanation & Answer

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  1. Identify the problem: – Question the user and identify user changes to computer and perform backups before making changes.
  2. Establish a theory of probable cause – Question the obvious.
  3. Test the theory to determine cause – Once the theory is confirmed, determine the next steps to resolve problem. If the theory is not confirmed, establish a new theory or escalate.
  4. Act – Establish a plan of action to resolve the problem and implement the solution.
  5. Test and prevent – Verify full system functionality and, if applicable, implement preventative measures.
  6. Report – Document findings, actions, and outcomes.

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athalnt (125)
UCLA

Anonymous
I was struggling with this subject, and this helped me a ton!

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