Customer Service assignment 5

User Generated

fnfun17

Business Finance

Description

Store Culture and Customer Service

2-3 pages minimum with apa format

no plagiarism

check grammar

Answer the following:

Congratulations, you recently were assigned to manage a high end, branded apparel specialty store that has a reputation for unfriendly, stuck–up sales people, bad customer service and being difficult to shop in.

All of the sales staff is on sales-based commission programs, some making over $150,000 per year. Many have been there for a long time. New salespeople very don’t last very long. There are no formal training programs and everyone has their own “Customer Book”, which they won’t share with anyone else.

1-List the steps you would take to change the culture and actions of your staff?

2-What key principles of Customer Service would you emphasize first?

3-Do you think a clienteling program would be appropriate in this environment? Why or why not?

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Explanation & Answer

Attached.

Running head: CUSTOMER SERVICE

1

Culture and Customer Service
Name
Course
Tutor
Date

CUSTOMER SERVICE

2
Culture and .Customer Service

Customer service is the most important part of any business. Customers should always
be treated in the right way and those handling the customers should always be friendly and
welcoming. Their body language and responsiveness towards the customer should be appealing
and enticing to ensure that the customer comes back to the store. In order to ensure that the staff
of this store changes on how they handle their customer I would first fire those that use vulgar
language towards the customers as this is unethical and is unacceptable in no way whatsoever
this includes those who threaten customers (Karabay, Elçi & Akpınar, 2018). After doing away
with them the remaining staff shall be subjected to training on how best to handle customers.
This will involve invitin...


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