WI Chapter 7 Negative Message Email Assignment BuyCostumes, the world’s largest online costume and accessories retailer, is proud of its extensive stock of costumes, its liberal return policy, and its many satisfied customers. However, one day an e-mail arrived with a request that went beyond the company’s ability to deliver. The customer said that he had ordered the Men’s Batman Grand Heritage Costume. This costume comes with a jumpsuit with a molded logo, removable cape, molded gauntlets, 3D boot tops, belt, and a full vinyl mask. http://www.buycostumes.com/p/33020/batman-dark-knight-batman-grand-heritage-collection-adult-costume (Links to an external site.) The customer complained that the costume did not arrive until the day after his super-hero themed Halloween party (October 31, 2018). He planned an elaborate party with a super hero theme, and he was extremely unhappy that he did not have his costume. He wants BuyCostumes to reimburse $250 that he spent on theme-related decorations(The Joker Ground Breaker, The Joker Candy Bowl Holder, cups, plates, streamers, etc.) which he says were useless when he failed to receive his costume in time for his Halloween party. As a customer service representative, you checked his order and found that it was received Saturday, October 27, during the busiest time of the year for your company. It’s so busy that your staff grows from 60 core employees to over 300 during this season. His order was filled quickly - the very next day, but the customer chose economy shipping requires five to nine business days for delivery. The customer did not order premium, express, or standard shipping; he marked “Economy” as his shipping method which takes five to nine business days. You want to retain the customer’s goodwill. Obviously, BuyCostumes is not going to shell out $250 because the costume arrived after his party, but the company can allow the customer to return the unopened decorations for a refund.  You are also able to provide any disgruntled customer with a digital coupon for $20 off their next costume purchase. *You cannot reimburse the customer for party supplies (look up reimburse vs return). Write an e-mail (in Word) that retains the goodwill of this customer.  The only guide word I will assess is the very-important subject line.  Chapter five gives guidelines for typical e-mail subject lines, but in this case consider that no negative information belongs in the subject line.  Additionally, the subject line should not give false hope that his request has been granted.  Some students choose to create an original subject line.  Others choose to “reply” to the subject line the customer used (assuming the customer used an appropriate, non-negative subject line).