Description
You've taken on a project at work that requires you to be in charge of in a small group of co-workers. Co-worker Stan is worried that you'll ignore all his ideas in favor of Co-worker Linda’s ideas. While this may seem like a very childish way to think it could easily become an issue to the productivity of the group.
Thinking about what you have learned about emotional intelligence, what can you do to manage this situation?
Explanation & Answer
Thank you for the opportunity to help you with your question!
Being a good communicator requires more than just verbal skills and the ability to manage stress. Often, what you say is less important than how you say it, or the other nonverbal signals you send out—the gestures you make, the way you sit, how fast or how loud you talk, how close you stand, or how much eye contact you make. In order to hold the attention of others and build connection and trust, you need to be aware of, and in control of, this body language. You also need to be able to accurately read and respond to the nonverbal cues that other people send you.
These messages don’t stop when someone stops speaking. Even when you’re silent, you’re still communicating nonverbally. Think about what you are transmitting as well, and if what you say matches what you feel. If you insist, “I’m fine," while clenching your teeth and looking away, your body is clearly signaling the opposite. Your nonverbal messages can produce a sense of interest, trust, excitement, and desire for connection—or they can generate fear, confusion, distrust, and disinterest.
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