taken on a project at work that requires you to be in charge of in a
small group of co-workers. Co-worker Stan is worried that you'll ignore
all his ideas in favor of Co-worker Linda’s ideas. While this may seem
like a very childish way to think it could easily become an issue to the
productivity of the group.
Thinking about what you have learned about emotional intelligence, what can you do to manage this situation?
Thank you for the opportunity to help you with your question!
Being a good communicator requires more than just verbal skills and the ability to manage stress. Often,
what you say is less important than
how you say it, or the other
nonverbal signals you send out—the gestures you make, the way you sit,
how fast or how loud you talk, how close you stand, or how much eye
contact you make. In order to hold the attention of others and build
connection and trust, you need to be aware of, and in control of, this
body language. You also need to be able to accurately read and respond
to the nonverbal cues that other people send you.
These messages don’t stop when someone stops
speaking. Even when you’re silent, you’re still communicating
nonverbally. Think about what you are transmitting as well, and if what
you say matches what you feel. If you insist, “I’m fine," while
clenching your teeth and looking away, your body is clearly signaling
the opposite. Your nonverbal messages can produce a sense of interest,
trust, excitement, and desire for connection—or they can generate fear,
confusion, distrust, and disinterest.
Please let me know if you need any clarification. I'm always happy to answer your questions.
Jun 8th, 2015
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