ITM Capstone Knowledge management and CRM

Anonymous
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Question Description

KNOWLEDGE MANAGEMENT SYSTEMS AND CRM

In answer to the challenges Nelnet faces in servicing a growing volume of student loans, the company chose to deploy a knowledge management system called OpenText Process Suite. Go online and investigate the features and capabilities of this suite of software products. What functions does Open Text provide that can augment and assist customer relationship management (CRM) systems? Find and briefly summarize a customer success story of an organization that integrated Open Text with its CRM system.

Once your Graded Assignment is uploaded, a program called Turn It In will analyze your submission for plagiarism. Submissions with more than 40% will not be accepted! If your submission is greater than 40%, you have the option of removing your submission, reworking the paper, and resubmitting again. This can be done as many times as needed until the due date has passed for this Graded Assignment.

Content
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Missed most of the parts/points of the assignment

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Did not answer three parts/points correctly.

2points

Did not answer two parts/points correctly.

3points

Did not answer one part/point correctly.

4points

Answered all questions correctly.

5points

Writing Skills

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Frequent errors.

1points

More than occasional errors.

2points

Occasional errors.

3points

Very few errors.

4points

Excellent - totally free of errors.

5points

Formatting Skills

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0points

Frequent formatting errors.

1points

More than occasional formatting errors.

2points

Occasional formatting errors.

3points

Very few errors.

4points

Excellent - totally free of errors.

5points

References Supplied

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No references were supplied to support the assignment.

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Supplied a few references required to support the assignment.

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Supplied some references required to support the assignment.

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Supplied all but one reference required to support the assignment.

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Supplied every reference that was required to support the assignment.

5points

Tutor Answer

smithwiliams
School: Purdue University

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Anonymous
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