INSTRUCTIONS: Prepare a one to two page Executive Summary which should include the following sections: a. (20 points) Case Synopsis (include a brief summary of the case and the issue that the Koby Alonelle is facing – include a description for your Plan IV) b. (20 points) Methodology (including a discussion of what information was provided and how you used this information to analyze the problem - create a summary table containing the data for of each of the plans) c. (40 points) Findings and Conclusions i. Determine the average amount of time that a guest spends checking-in under each of the stated options and compare to existing set-up. HINT: for Plans with multiple “systems” (eg. 30% corporate customers, 70% regular customers) calculate a weighted average for that plan so you can easily compare performance measures to the other plans. ii. Compare the various plans using relevant performance measures (time spent waiting in line / in system, number of guests waiting in line / in system, probability that a customer will need to wait to be served, etc.). You should include a summary table of for the performance measures for each plan. d. (20 points) Recommendation i. Based on your analysis, which option do you recommend? Why? ii. What other issues must Koby Alonelle consider in making this decision?

The instructions require you to compare various queuing system layouts. Use the Queuing spreadsheet as a "calculator tool" to compare each option - do not attempt to copy and paste the queuing spreadsheet as hidden formulas may not copy properly. Write up an Executive Summary for this Case Study and be sure to include a table summarizing your comparison. Please submit the assignment using the assignment feature - only one member from each team needs to submit the case (both Word document and Excel file).