ethics in human services

timer Asked: Dec 13th, 2018
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Question description

You are the administrator of a human services agency that provides services to a local native American tribe. You discover that a member of the housekeeping staff is "counseling" multiple clients who happen to be members of the tribe where he is an elder.

You learn that he is accessing client records and using this information to provide advice that sometimes contradicts the advice that is given by the professionals at the agency. You also learn that he has been warned to discontinue this practice but has refused to comply. Additionally, the agency has approached the clients to inform them that he is not qualified to provide this service, but the clients object to this restriction and threaten to leave if he is fired.


Analyze the situation and write a 6- to 8-page report in which you will outline and justify a course of action. In your report:

  • Identify the multiple ethical issues involved in this scenario.
  • Construct a decision tree of the various courses of action possible and their potential consequences.
  • Discuss how your personal beliefs and values may influence your decision.
  • Select and defend your decision and recommendation.
  • Include suggestions for managing the risks.

Tutor Answer

School: Carnegie Mellon University



Ethics in Human Services






Ethics in Human Services

Having worked at an agency I witnessed a lot of things that were happening within the
agency, but the most recent and worrying thing is a member of the housekeeping employee
taking a role that does not fit his profession. I discovered that this staff was offering counseling
to multiple clients, something that did not correspond to his profession. Despite him being an
elder within the community the agency was serving, he was accessing the clients’ records and
used them to offer counseling that sometimes went contrary to the counseling offered by the
profession. I also realized that he has been warned about this behavior but he refuses to comply,
and other members of the agency threatened to quit if he is fired. Considering this scenario, there
are many ethical issues that can be noticed
One of the ethical issues, in this case, is confidentiality. Glendon and Clarke (2015)
define confidentiality as the protection and safeguarding of personal information. Therefore,
confidentiality involves keeping customer’s information amongst the service provider and the
customer, and not disclosing that information to friends, coworkers, family or friends. Clients’
records ought to be locked and secured. From this scenario, it is clear that the files were not
locked and secured and that is why they were easily accessible by housekeeping staff. It is
incumbent the human service profession to ensure such files and records are safe and locked.
Confidentiality is something very essential in any agency and serves as a part of a relationship.
Clients would like to be treated by a therapist whom they trust (Glendon & Clarke, 2015). The
fact that the agency has not ensured the confidentiality of their clients, the issue now has
escalated to a big problem where other staffs are threatening to quit if the housekeeping staff is



Since this issue has resulted in a big problem in the agency, there is a need to do a major
clean up. In fact, not only an ethic issue that is prevalent in this scenario but there is also legal
issues evident here. There are federal and state laws that govern the idea of confi...

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Tutor went the extra mile to help me with this essay. Citations were a bit shaky but I appreciated how well he handled APA styles and how ok he was to change them even though I didnt specify. Got a B+ which is believable and acceptable.

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