Organizational Leadership

User Generated

Wnzba1985

Business Finance

Description

Select a segment of the hospitality industry, and a specific business within that segment.

Assume that you are a consultant hired by the major stakeholders of a business who desire a significant improvement in the leadership of their organization.

Develop a 700- to 850word "training and staffing" plan for leaders to improve the quality of leadership within the business.

Address the following in your plan:

  • Determine desired characteristics of effective leadership (i.e. characteristics that will both improve quality and better distinguish the business from its competitors).
  • Develop (or modify) mission and vision statements for the business, and describe how leaders should support this mission and vision.
  • Explain how the revised leadership focus will distinguish the business from its competitors.
  • Create a change management plan to transition leadership from current business responsibilities and practices to the new leadership model.
  • Describe principles of conflict management that can be used to assist leaders that have difficulty transitioning to the new leadership model.

Format your paper consistent with APA guidelines.


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Explanation & Answer

Attached.

Running head: ORGANIZATIONAL LEADERSHIP

Organizational Leadership
Name
Institution

1

ORGANIZATIONAL LEADERSHIP

2

Quality service delivery within the hotel industry is integral considering that it plays a
key role in defining the level of outcomes within the organizational context. Customer
satisfaction is based on the quality of service that is delivered. Therefore there is a need to
ensure that leadership within an organization focuses on the delivery of quality service to
improve the level of customer satisfaction. Effective planning help in attaining improved
outcomes. The integration of better concepts which define better development focus on creating
a highly transformed understanding of important concepts that define quality service delivery.
Thus improving the leadership within an organization is based on understanding the key
outcomes that the organization is striving to accomplish.
Desired characteristics
A leader who is able to achieve positive outcomes based on high level of customer
satisfaction should be flexible. Consumer attitudes are significantly changing and thus it is the
role of organizational leadership to understand these changes in maintaining positive outcomes.
Therefore being flexible is essential in defining better changes which determine important
changes that can help define better o...


Anonymous
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