I/O Psychology-Diagnosing Organizational Systems Report

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timer Asked: Dec 31st, 2018
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Question description

Assignment 2: Diagnosing Organizational Systems Report

An organizational assessment is the process evaluation of the various areas within the organization in terms of what is working well and what could be changed. An organizational assessment determines how organizational factors in the internal environment affect the competitive situation. It is a full system view of where the organization stands in order to maximize the organization's efficiency and effectiveness in achieving its mission. When viewed as an open system, an organization can be diagnosed at three levels: the organizational level, the group level, and the individual level.

For this assignment, you will complete an activity designed to simulate the process of evaluating an organization and selecting or designing and conducting an organizational assessment.

Directions:

For this activity, identify an organization to diagnose. It is best to select an organization where you are currently or were previously employed. Think of this organization as a system. Include the following in 4–5 pages:

  1. Identify and document all of the following at the organizational level: (1–2 pages)
    • The organization's mission/purpose
    • All inputs from the system
    • All outputs from the system
    • All processes your organization performs to transform inputs to outputs
    • Organizational environments
    • Organizational alignment
    • Feedback mechanisms to determine correctness or performance measures
  2. Develop an organizational assessment tool (ten questions) at the individual level. This can be a format of your choosing, such as a written questionnaire or a SurveyMonkey form. (1–2 pages)
    1. Identify a situation in your organization to be assessed. It should consider funding streams, workflow processes, organizational structure, outcome measurement, client satisfaction, employee turnover, the capacity for change, etc. Develop questions you believe will assess the situation effectively. Again, write ten questions in total for your tool.
    2. Explain your rationale for your approach in developing the questions.
      (1 paragraph)
    3. Explain how you would administer the tool to the employees in your chosen organization. For example, is this a one-time event, an annual survey, or an as-needed assessment? Note: You do nothave to administer the tool; just develop a plan for administering it.
      (1 paragraph)
    4. Assess and explain your organization's capacity to change and achieve greater effectiveness including financial performance, customer satisfaction, and employee engagement.
      (1–2 paragraphs)
    5. Select an appropriate communication and feedback method for how you would want to present the assessment and intervention results to your identified organization.
      (1–2 paragraphs)
    6. Turn in a copy of the tool you created along with your paper.

Your final product will be a Microsoft Word document approximately 10–12 pages in length. Utilize four to five scholarly sources in your research. Your paper should be written in a clear, concise, and organized manner; demonstrate ethical scholarship in accurate representation and attribution of sources; and display accurate spelling, grammar, and punctuation.

Tutor Answer

agneta
School: New York University

Attached.

Running head: DIAGNOSING ENVIRONMENTAL SYSTEMS REPORT
Diagnosing Organizational Systems Report
Thesis statement: During my time there I understood primary facts about the organization
which aids the organizational assessment of the company.
I.

Introduction

II.

Basic details of the organization

III.

Organizational assessment tool

IV.

The rationale for my approach to developing the questions

V.
VI.
VII.
VIII.

Method of administration
The organization’s capacity to change and achieve greater effectiveness
Communication and feedback methods
Conclusion

1


Running head: DIAGNOSING ORGANIZATIONAL SYSTEMS REPORT

Diagnosing Organizational Systems Report
Institution Affiliation
Date

1

DIAGNOSING ORGANIZATIONAL SYSTEMS REPORT

2

Introduction
Organizational assessments are essential for organizations that seek to achieve
sustainability and a higher degree of effectiveness in the future. It is essential for stakeholders to
understand where they are and where they would want to be so as to strategize accurately
(Miner, 2015). I once worked in a customer care center as a customer care representative. My
role in the organization was answering incoming calls from customers in various locations and
offering guidance or answers to their queries. During my time there I understood primary facts
about the organization which aids the organizational assessment of the company.
Basic details of the organization
The mission of the organization was to offer reliable and efficient customer care
management services to all clients that promote efficiency, partiality, growth, and profitability.
The company was inclined to the provision of quality customer care services to all its customer
companies. There were several inputs that were injected into the system, for example, human
resource. There were approximately fifty customer service agents ...

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Anonymous
Posted this and got four bids within 15 minutes. Clearly lots of tutors on the platform, quality was pretty legit too.

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