Personal Conflict Resolution Style

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Complete the conflict resolution questionnaire created by Dr. Johnson at the University of Arizona to determine your personal style. It is important for you to understand your personal conflict resolution style and be aware of it as you have difficult conversations.

Next, review the "Let's Apply It" section in Chapter 2 called You're an Avoider If... and complete the checklist of things that may have crossed your mind when having a difficult work-related conversation.

Summarize the results of these tasks and conduct a self-analysis to determine whether: 1. you agree with the results. 2. Disagree with the results. 3. Compare your style with three other conflict resolution styles not chosen by you.

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Conflict Management Questionnaire Directions: Answer the questions by indicating how you would behave rather than how you think you should behave. Each question provides a strategy for dealing with a conflict. Rate each statement on a scale of 1 to 4. 1 = Rarely 2 = Sometimes 3 = Often 4 = Always 1. I explore issues with others to find solutions that meet everyone’s needs. _______ 2. I try to negotiate and adopt a “give-and-take” approach to problem situations. _______ 3. I try to meet the expectations of others. _______ 4. I generally argue my case and insist on the merits of my point of view. _______ 5. When there is a disagreement, I gather as much information as I can to keep the lines of communication open. _______ 6. When I find myself in an argument, I usually say very little and try to leave as soon as possible. ______ 7. I try to see conflicts from both sides. What do I need? What does the other person need? What are the issues involved? _______ 8. I prefer to compromise when solving problems and just move on. _______ 9. I find conflicts challenging and exhilarating. I enjoy the battle of wits that usually follows. _______ 10. Being at odds with other people makes me feel uncomfortable and anxious. _______ 11. I try to accommodate the wishes of my friends and family. _______ 12. I can figure out what needs to be done and I am usually right. _______ 13. To break deadlocks, I would meet people halfway. _______ 14. I may not get what I want, but it is a small price to pay for keeping the peace. _______ 15. I avoid hard feelings by keeping my disagreements with others to myself. _______ How to score the Conflict Management Questionnaire: As stated, the 15 statements correspond to the five conflict resolution styles. To find your most preferred style, total the points in the respective categories. The one with the highest score indicates your most commonly used strategy. The one with the lowest score indicates your least preferred strategy. However, if you are a leader who must deal with conflict on a regular basis, you may find your style to be a blend of multiple styles. Style Corresponding Statements: Total: The numbers represent the questions above. • • • • • Collaborating: 1, 5, 7 _______ Competing: 4, 9, 12 _______ Avoiding: 6, 10, 15 _______ Accommodating: 3, 11, 14 _______ Compromising: 2, 8, 13 _______ Brief Descriptions of the Five Conflict Management Styles Accommodating: Cooperating to a high degree where you may have to give in to maintain relationships Pros: Minimizes injury when we are outmatched; relationships are maintained Cons: Breeds resentment; exploits the weak Avoiding Style: Non-confrontational approach Pros: Does not escalate conflict; postpones difficulty Cons: Unaddressed problems; unresolved problems Collaborating Style: Problems are solved in a way for all involved to get what they want and negative feelings are minimized. Pros: Creates mutual trust; maintains positive relationships; builds commitments Cons: Time consuming; energy consuming Competing Style: Authoritarian approach Pros: Goal-oriented; quick Cons: May breed hostility Compromising Style: Middle ground approach Pros: Useful in complex issues without simple solutions; all parties are equal in power Cons: No one is ever really satisfied Conflict Scenario You and your roommate live in a dorm room on campus. Your roommate has a friend who is on fall break at a different time than your school. She wants to invite her friend to visit and stay for two nights. You know that you have three tests and a paper due that week. You would rather not have a guest that week. How will you work out this situation with her? What conflict management style did you use? What would you do if your roommate did not want to use this style?
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