Manufactoring Designs

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1/3/2019 Assessment 2 – BUS-FP4014 - Fall 2018 - Section 01 Assessment 2 Manufacturing Decisions Details Attempt 1 Available Tutorials Support Attempt 2 Log Out Felicia Smith Attempt 3 Overview Complete five problems in which you analyze common approaches to determining product or service quantities based on financials, contribution to profit based on a specific price and volume, product reliability, and quality control. This assessment explores the quality tools companies use to monitor, control, and analyze their products or services. Most businesses in today's economy must invest in quality to survive. Experts on quality have consistently shown that investing in programs and processes to ensure high quality does pay off. By successfully completing this assessment, you will demonstrate your proficiency in the following course competencies and assessment criteria: Competency 2: Apply the tools and technology used in operations management. Apply operations management tools associated with determining a breakeven analysis. Apply operations management tools associated with determining contribution to profit. Apply operations management tools associated with determining reliability based on a product with subcomponents used in series. Apply operations management tools associated with determining reliability based on a product with subcomponents used in parallel and in series. Apply operations management tools associated with determining control limits. Competency Map Use this online tool to track your performance and progress through your course. CHECK YOUR PROGRESS SHOW LESS  Context Today's customers want high quality products at the lowest possible price. Businesses establish quality expectations and conform to those expectations based on the customer or market segment they are going after. Today's consumers also demand organizations to be concerned with sustainable resources; this is evident with the passage of recent regulations and laws. What Is Quality? It is important to understand that quality is not just an issue for companies that provide products. Services are measured by quality expectations as well, and are monitored to ensure high levels of quality. Organizations that provide services are extremely vulnerable to high quality expectations, because they are usually face-to-face with https://courserooma.capella.edu/webapps/blackboard/content/listContent.jsp?course_id=_142816_1&content_id=_6847355_1&mode=reset 1/6 1/3/2019 Assessment 2 – BUS-FP4014 - Fall 2018 - Section 01 the customer on a regular basis. Service is not as easy to quantitatively measure, but it is still important to Tutorials Support Out Felicia Smith measure the service quality through the use of surveys, questionnaires, andLog other tools. In service, the idea is to make sure that customer's expectations have been exceeded, thus establishing the client as a return customer. Businesses have started to recognize the important role their employees play in this process, and have invested heavily in education, training, and team development. The best practice of investing in employees helps a company survive in today's competitive economy. A company determines its level of quality based, in part, on the specific expectations an individual is willing to pay. Once this and other factors are considered, a company sets its quality standards. The transformation of inputs to outputs creates many variables—from materials used to shipping and handling of the final product— that can affect quality. More importantly, industry metrics need to be considered to better manage effective resource use and determine organizational performance for sustainability. Total Quality Management Total Quality Management (TQM) is a process by which companies strive for zero defects while delivering high quality products. By understanding the process, a company can identify the causes of defects and work towards eliminating them. Companies monitor and improve the development of a product or service with the use of statistical process control (SPC), control charts, process capabilities, Six Sigma, and other tools. Six Sigma is a tool that involves the whole company, especially top management, with the intent of reducing defective workmanship to 3.4 parts per million transactions. This is not a quick-fix program, but a long-term, corporate culture mindset that strives to eliminate defects completely so they do not return again. SHOW LESS  Questions to Consider To deepen your understanding, you are encouraged to consider the questions below and discuss them with a fellow learner, a work associate, an interested friend, or a member of the business community. How would you describe product or service design, and its processes? How do the quality tools selected by a company impact the company's performance? Does the company you work for incorporate Six Sigma? How can incorporating Six Sigma improve a company's performance? Resources Suggested Resources The following optional resources are provided to support you in completing the assessment or to provide a helpful context. For additional resources, refer to the Research Resources and Supplemental Resources in the left navigation menu of your courseroom. Library Resources The following e-books or articles from the Capella University Library are linked directly in this course: Naidu, N. V. R., Babu, K. M., & Rajendra, G. (2006). Total quality management. Delhi, IN: New Age International. Shridhara Bhat, K. (2010). Total quality management: Texts and cases. Mumbai, IN: Global Media. Kemp, S. (2005). Quality management demystified. Blacklick, OH: McGraw-Hill. Course Library Guide https://courserooma.capella.edu/webapps/blackboard/content/listContent.jsp?course_id=_142816_1&content_id=_6847355_1&mode=reset 2/6 1/3/2019 Assessment 2 – BUS-FP4014 - Fall 2018 - Section 01 A Capella University library guide has been created specifically for your use in this course. You are encouraged to Tutorials Support Log Out Advantage Library Felicia Smith refer to the resources in the BUS-FP4014 Operations Management for Competitive Guide to help direct your research. Internet Resources Access the following resources by clicking the links provided. Please note that URLs change frequently. Permissions for the following links have been either granted or deemed appropriate for educational use at the time of course publication. General Electric Company. (2014). What is six sigma? Retrieved from http://www.ge.com/en/company/companyinfo/quality/whatis.htm American Society for Quality. (n.d.). Six sigma forum. Retrieved from http://asq.org/sixsigma/ ISSSP. (2014). International Society of Six Sigma Professionals. Retrieved from http://isssp.com/ iSixSigma. (2014). Retrieved from http://www.isixsigma.com/ Six sigma systems. (2014). Retrieved from http://www.sixsigmasystems.com/index.php APICS. (2013). Retrieved from apics.org Bookstore Resources The resources listed below are relevant to the topics and assessments in this course and are not required. Unless noted otherwise, these materials are available for purchase from the Capella University Bookstore. When searching the bookstore, be sure to look for the Course ID with the specific –FP (FlexPath) course designation. Reid, R. D., & Sanders, N. R. (2016). Operations management: An integrated approach (6th ed.). Hoboken, NJ: Wiley. Chapter 5, "Total Quality Management." Chapter 6, "Statistical Quality Control." SHOW LESS  Assessment Instructions Scenario Suppose that you were recently hired as the operations manager for ABC Manufacturing, a small manufacturing company founded two years ago. The company has been reasonably successful since it was founded, but has recently been experiencing several production issues. You were hired to recommend and implement improvements to get the company back on track. Problems Complete the following problems based on the ABC Manufacturing scenario above. For each question, briefly describe the operations management issue and describe how you would approach an analysis, then provide answers to the algebraic equations. Question 1. ABC Manufacturing is unsure of the ideal price to quote for one of their products, a pump. ABC's president has asked you to do a break even analysis for the pump, and to recommend the optimal price. The fixed costs (FC) associated with manufacturing this particular product are $100,000, and the variable costs (VC) are $50 per unit. ABC's president is considering a selling price (P) for this product of $100. The president wants to know how many units have to be sold in order to break even (BEU). Analyze this operations management issue. Provide the algebraic equation (using BEU, FC, P, and VC as variables) for the breakeven analysis. Calculate and provide the numeric breakeven value. Question 2. ABC's president believes there is substantial competition for this type of pump, and that price is a significant factor in potential customer's purchase decision. He estimates that the company will sell 3,600 https://courserooma.capella.edu/webapps/blackboard/content/listContent.jsp?course_id=_142816_1&content_id=_6847355_1&mode=reset 3/6 1/3/2019 Assessment 2 – BUS-FP4014 - Fall 2018 - Section 01 pumps (unit volume or UV) if they are priced at $100, and will sell 2,900 pumps if they are priced at $110. He Tutorials Support Out Felicia Smith wants to know what contribution to profit (CP) would result from each of Log those two selling prices, and thus which is the better price. Analyze this operations management issue. Provide the algebraic equation (using CP, UV, P, and VC as variables) for this analysis. Calculate and provide the numeric contribution to profit (in dollars) for each of the two price points. Question 3. Another issue ABC is facing is reliability of their products, in part because they are manufacturing increasingly complex products. One such product is designed and manufactured with five different subassemblies combined in series. It was determined through testing that those subassemblies have reliabilities, which are R1, R2, R3, R4, and R5; of .997, .998, .995, .999, and .990, respectively (refer to the Question 3 Flowchart). ABC's president has asked you what the reliability of the overall product (RP) is, given those subassembly reliabilities utilized in series. Analyze this operations management issue. Provide the algebraic equation (using RP, R1, R2, R3, R4, and R5 as variables) for this analysis. Calculate and provide the overall product reliability, given those subassemblies utilized in series. Question 4. ABC's president has also asked you what the overall reliability of a different product (RP) is. That product has four subcomponents (SC1, SC2, SC3, and SC4). The components are organized as SC1, followed by SC2 in parallel with SC3, which are then both followed by SC4 (refer to the Question 4 Diagram). Their respective reliabilities are SC1R=.97, SC2R=.98, SC3R=.95, and SC4R=.93. Analyze this operations management issue. Provide the algebraic equation (using RP, SC1R, SC2R, SC3R, and SC4R as variables) for this analysis. Calculate and provide the overall product reliability given those subassemblies. Question 5. ABC Manufacturing is also concerned about the quality of its manufacturing processes. One of the products the company sells is a bottle of liquid lubricant associated with the pump product line. ABC's president is familiar with the operations management concept of control limits (determining an upper and lower numerical threshold such that a process is considered in control as long as it stays within those limits). The president has asked you to take samples of the amount of liquid in those bottles and determine the upper control limit (UCL) and lower control limit (LCL) of three standard deviations. He told you that, based on previous testing, the standard deviation (SD) for this process is 0.035. You took sample measurements of the volume of liquid in the bottles, done at different times of the day (in case that somehow impacted the volume), and this produced the data in the Sample Measurements Table below: Sample Measurements Table https://courserooma.capella.edu/webapps/blackboard/content/listContent.jsp?course_id=_142816_1&content_id=_6847355_1&mode=reset 4/6 1/3/2019 Assessment 2 – BUS-FP4014 - Fall 2018 - Section 01 Time Tutorials Volume of Liquid in Bottles of Lubricant (in Ounces) 8:00am 30.03 9:00am 30.04 10:00am 29.98 11:00am 30.01 12:00pm 30.00 1:00pm 29.97 2:00pm 30.08 3:00pm 29.98 4:00pm 29.99 5:00pm 29.98 Mean (M) 30.006 Support Log Out Felicia Smith Analyze this operations management issue. Provide the algebraic equation for the UCL and for the LCL (using UCL, LCL, M, and SD as variables). Calculate and provide the numerical ULC and LCL values. Additional Requirements Written communication: Written communication should be free of errors that detract from the overall message. APA formatting: Any references and citations should be formatted according to APA (6th edition) style and formatting. Font and font size: Times New Roman, 12-point. Manufacturing Decisions Scoring Guide Use the scoring guide to enhance your learning. VIEW SCORING GUIDE How to use the scoring guide https://courserooma.capella.edu/webapps/blackboard/content/listContent.jsp?course_id=_142816_1&content_id=_6847355_1&mode=reset 5/6 1/3/2019 Assessment 2 – BUS-FP4014 - Fall 2018 - Section 01 Tutorials Support Log Out SUBMIT ASSESSMENT Felicia Smith This button will take you to the next available assessment attempt tab, where you will be able to submit your assessment. https://courserooma.capella.edu/webapps/blackboard/content/listContent.jsp?course_id=_142816_1&content_id=_6847355_1&mode=reset 6/6
1/3/2019 Manufacturing Decisions Scoring Guide Manufacturing Decisions Scoring Guide CRITERIA NON-PERFORMANCE BASIC PROFICIENT DISTINGUISHED Apply operations management tools associated with determining a breakeven analysis. Does describe using operations management tools associated with determining a breakeven analysis. Describes using operations management tools associated with determining a breakeven analysis. Applies operations management tools associated with determining a breakeven analysis. Applies operations management tools associated with determining a breakeven analysis, and correctly calculates a breakeven point. Apply operations management tools associated with determining contribution to profit. Does not discuss operations management tools associated with determining contribution to profit. Discusses operations management tools associated with determining contribution to profit. Applies operations management tools associated with determining contribution to profit. Evaluates operations management tools associated with determining contribution to profit. Apply operations management tools associated with determining reliability based on a product with subcomponents used in series. Does not describe using operations management tools associated with determining reliability based on a product with subcomponents used in series. Describes using operations management tools associated with determining reliability based on a product with subcomponents used in series. Applies operations management tools associated with determining reliability based on a product with subcomponents used in series. Applies operations management tools associated with determining reliability based on a product with subcomponents used in series, and correctly selects a selling price. Apply operations management tools associated with determining reliability based on a product with subcomponents used in parallel and in series. Does not discuss using operations management tools associated with determining reliability based on a product with subcomponents used in parallel and in series. Discusses using operations management tools associated with determining reliability based on a product with subcomponents used in parallel and in series. Applies operations management tools associated with determining reliability based on a product with subcomponents used in parallel and in series. Applies operations management tools associated with determining reliability based on a product with subcomponents used in parallel and in series, and correctly calculates an overall product reliability. Apply operations management tools associated with determining control limits. Does not discuss using operations management tools associated with determining control limits. Discusses using operations management tools associated with determining control limits. Applies operations management tools associated with determining control limits. Applies operations management tools associated with determining control limits, and correctly calculates an upper and lower control limit. https://courserooma.capella.edu/bbcswebdav/institution/BUS-FP/BUS-FP4014/170400/Scoring_Guides/u02a1_scoring_guide.html 1/1

Tutor Answer

nkostas
School: Carnegie Mellon University

Attached.

Running head: MANUFACTURING DECISIONS

Manufacturing Decisions
Institution Affiliation
Date

1

MANUFACTURING DECISIONS

2

Question One
The issue is to determine the level of sales that is needed by ABC manufacturing Company to
cover total fixed costs. This possible by looking at the level of fixed costs and variable costs
relative to the profit earned by each additional unit produced and sold. Knowing the number of
units that the company needs to break-even (a point where expenses and revenue) are equal) will
help in budgeting, production planning, and profit forecasting.
BEU=FC/ (P-VC)
$100,000/ (100-50) =2000
To break even, ABC manufacturing Company needs ...

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Anonymous
Good stuff. Would use again.

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