SUMMATIVE ASSESSMENT TOOL
This Assessment summary is to be completed by the VTI Assessor and is to be used as the final record
of this student’s competence.
Student Name:
Student ID No:
Unit Code:
BSBWHS501
Unit Title:
Ensure a safe workplace
Result
S - Satisfactory
NS – Not Satisfactory
Assessment Task Outline
Assessment Task 1
WHS reports (x2 ), WHS procedures (x1)
and WHS portfolio of evidence (x1)
Observable Behaviours Assessor Checklist
S | NS
Assessment Task 2
Knowledge Evidence
Assessor Knowledge Evidence Checklist
S | NS
Final Assessment Result for this unit
C = Competent
NC = Not Yet
Competent
Assessor feedback on student’s performance and knowledge outcome for this Unit of Competency:
______________________________________________________________________________
_______________________________________________________________________________
Student Declaration:
I declare that the evidence I have submitted for
this unit of competency is my own work. I believe
that my work meets all the rules of evidence and
principles of assessment such as current, sufficient,
valid and authentic. I further declare that I have
been assessed in this unit and been provided with
appropriate feedback and I have been advised of
my result. I also am aware of my appeal rights.
Name:
___________________________________
Signature:
____________________________
Date:
____/_____/_____
Assessor Declaration:
I declare that I believe that the evidence that I
have assessed for this task is this student’s own
work and that I have conducted a fair, valid,
reliable and flexible assessment. In addition, I
have assessed this student have provided
appropriate feedback to the student.
Name:
___________________________________
Signature:
____________________________
Date:
____/_____/_____
Note – For international students, VTI will securely retain all completed Assessment items relating
to this Unit of Competency for six months from the date the decision of competence for the
individual Unit of Competence was made. Completed Assessment evidence will be attached, where
indicated, and not handed back to the student.
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Student Information:
Students must complete all Assessment Tasks and submit their evidence to the Assessor.
Students will be given feedback by the Assessor on the evidence they have submitted for
summative assessment.
Based on the evidence submitted by the student, each Assessment Task will be deemed as
either S – Satisfactory or NS – Not Satisfactory by the Assessor. The Assessor will use
Assessment Task Checklists to ensure that all the assessment requirements have been achieved.
If an Assessment Task is deemed as NS – Not Satisfactory, the Assessor will provide specific
feedback to the student and the student will then be required to re-submit their evidence.
When all Assessment Tasks have been deemed as S – Satisfactory, the student will then be
deemed C – Competent.
If all the Assessment Tasks are not satisfactorily completed, the student will be deemed NYC –
Not Yet Competent and the Assessor will detail the reasons for this assessment decision on the
front page of this document.
Students can appeal to Vocational Training Institute’s CEO against an assessment decision. This
appeal should be made in writing within 7 days of the assessment decision, outlining their
reasons for the appeal.
Reasonable Adjustments to the Assessment Tasks – by student request
Reasonable adjustments can be made to the assessment tasks for students who have special needs.
Students with special needs should contact the assessor as soon as possible to explain their
situation and discuss alternative approaches.
Note to Assessor - Assessment Conditions:
Assessment must be conducted in a safe environment where evidence gathered demonstrates
consistent performance of typical activities experienced by individuals carrying out work health and
safety duties in the workplace and include access to:
organisational WHS policies and procedures
WHS legislation, regulations and codes of practice
case studies and, where possible, real situations
interaction with others.
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ASSESSMENT TASK 1
STUDENT INFORMATION
Activity 1. For this activity, you will be required to write a report that will address:
How Australian Hardware should establish, implement, maintain and evaluate a Work
Health and Safety (WHS) Management System for their Hobart, Tasmania Store (which is to
be commissioned in the very near future).
o To assist you with this Activity, you have been provided with Australian Hardware –
Geelong Store - Work Health and Safety (WHS) Management Plan (Attachment 1).
To ensure organisational WHS compliance, this newly established WHS Management System for
their Hobart store, must be in accordance with current WHS legislation applicable in this state. This
will include all the required WHS policies, procedures and record keeping requirements for this
store.
Once you have developed your draft report, show it to your Trainer for feedback
incorporate any changes you believe are required and submit your final report to your
Assessor, as evidence for summative assessment.
During Activity 1, you will be observed by your Assessor demonstrating the following:
Establishing a WHS management system in a work area by:
Locating, adapting, adopting and communicating WHS policies that clearly define Australian
Hardware’s commitment to complying with WHS legislation
Identifying duty holders and define WHS responsibilities for all workplace personnel in
Australian Hardware according to WHS legislation, policies, procedures and programs
Identifying and approve financial and human resources required by Australian Hardware
WHS Management System (WHSMS)
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Activity 2. For this activity, you will be required to develop a further report on how Australian
Hardware should:
Establish, implement, maintain and evaluate effective and compliant participation
arrangements for managing WHS, which must include:
o identifying duty holders, and
o identifying and approving the required resources including developing and
implementing a training program
Show your draft report to your Trainer for feedback incorporate any changes required and
submit the final notes to your Assessor as evidence for summative assessment.
During Activity 2, you will be observed by your Assessor demonstrating the following:
Establishing and maintaining effective and compliant participation arrangements for managing
WHS in Australian Hardware Hobart store by:
Working with Australian Hardware workers and their representatives to set up and
maintain participation arrangements according to relevant WHS legislation
Appropriately resolving issues raised through participation and consultation arrangements
according to relevant WHS legislation
Promptly providing information about the outcomes of participation and consultation to
Australian Hardware workers and ensure it is easy for them to access and understand
Activity 3. For this Activity, you will be required to:
Establish, implement, maintain and evaluate procedures for effectively identifying hazards,
and assessing and controlling risks using the hierarchy of risk control at Australian
Hardware, in their Tasmanian store.
o Show your draft procedures for identifying hazards, assessing and controlling risks
to your Trainer for feedback, incorporate any changes you believe are required and
submit your final procedures to your Assessor as evidence for summative
assessment.
During Activity 3, you will be observed by your Assessor demonstrating the following:
Establishing and maintaining procedures for effectively identifying hazards, and assessing and
controlling risks in a work area by:
Developing procedures for ongoing hazard identification, and assessment and control of
associated risks
Including hazard identification at the planning, design and evaluation stages of any change
in the workplace to ensure that new hazards are not created by the proposed changes and
existing hazards are controlled
Developing and maintain procedures for selecting and implementing risk controls according
to the hierarchy of control and WHS legislative requirements
Identifying inadequacies in existing risk controls according to the hierarchy of control and
WHS legislative requirements, and promptly provide resources to enable implementation of
new measures
Identifying requirements for expert WHS advice, and request this advice as required
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Activity 4. For this Activity, you will be require to develop a portfolio of documents that include:
The complete documentation for Australian Hardware ‘s WHS Management System; and
The benefits of involving a WHS expert in overviewing your recommended Australian
Hardware‘s WHS Management System
o Show your draft portfolio of evidence (i.e. documentation for Australian
Hardware‘s WHS Management System and the ‘benefit of involving a WHS expert”
document) to your Trainer for feedback, incorporate any changes you believe are
required and submit your finalised portfolio to your Assessor as evidence for
summative assessment.
During Activity 4, you will be observed by your Assessor demonstrating the following:
Evaluating and maintaining a work area WHS management system by:
Developing and provide a WHS induction and training program for all workers in a work
area as part of the organisation’s training program
Using a system for WHS record keeping allowing identification of patterns of occupational
injury and disease in the organisation, and to maintain a record of WHS decisions made,
including reasons for the decision
Measuring and evaluate the WHSMS in line with the organisation’s quality systems
framework
Developing and implement improvements to the WHSMS to achieve organisational WHS
objectives
Ensuring compliance with the WHS legislative framework to achieve, as a minimum, WHS
legal requirements
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Assessment Task 1
The evidence the student will need to submit to their Assessor for summative assessment:
Activity 1. For this activity, you will be required to write a report that will address:
How Australian Hardware should establish, implement, maintain and evaluate a Work
Health and Safety (WHS) Management System for their Hobart, Tasmania Store (which is
to be commissioned in the very near future).
To ensure organisational WHS compliance, this newly established WHS Management System for
their Hobart store, must be in accordance with current WHS legislation applicable in this state.
This will include all the required WHS policies, procedures and record keeping requirements for
this store.
Submit your final report to your Assessor, as evidence for summative assessment.
During Activity 1, you will be observed by your Assessor demonstrating the establishment of a
WHS management system in a work area.
Activity 2. For this activity, you will be required to develop a further report on how Australian
Hardware should:
Establish, implement, maintain and evaluate effective and compliant participation
arrangements for managing WHS, which must include:
o identifying duty holders, and
o identifying and approving the required resources including developing and
implementing a training program
Submit your final notes to your Assessor as evidence for summative assessment.
During Activity 2, you will be observed by your Assessor demonstrating establishing, and
maintaining effective and compliant participation arrangements for managing WHS in Australian
Hardware’s Hobart store.
Activity 3. For this Activity, you will be required to:
Establish, implement, maintain and evaluate procedures for effectively identifying
hazards, and assessing and controlling risks using the hierarchy of risk control at
Australian Hardware, in their Tasmanian store.
Submit your final procedures to your Assessor as evidence for summative assessment.
During Activity 3, you will be observed by your Assessor demonstrating the establishing and
maintaining procedures for effectively identifying hazards, and assessing and controlling risks in
Australian Hardware’s Hobart store.
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Activity 4. For this Activity, you will be require to develop a portfolio of documents that include:
The complete documentation for Australian Hardware ‘s WHS Management System; and
The benefits of involving a WHS expert in overviewing your recommended Australian
Hardware‘s WHS Management System
Submit your finalised portfolio to your Assessor as evidence for summative assessment.
During Activity 4, you will be observed by your Assessor demonstrating the evaluation and
maintenance of Australian Hardware‘s WHS Management System
Your Assessor will use the Observable Behaviours – Assessment Task 1 – Assessor Checklist to
ensure that you have completed all the assessment requirements for this Assessment Task.
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OBSERVABLE BEHAVIOURS - ASSESSMENT TASK 1 –
ASSESSOR CHECKLIST
Student Name:
Student ID No:
Unit Code:
BSBWHS501
Unit Title:
Ensure a safe workplace
This checklist is to be completed by the Assessor and used as a record of student performance for
this Assessment Task.
Note to the Assessor
You are to use this checklist when assessing the evidence provided by the student as a
result of the student completing this Assessment Task.
You should conduct your assessment in accordance with the Principles of Assessment
and Rules of Evidence as outlined in ASQA’s Standards for RTO’s 2015: Clause 1.8.
Attach the student’s:
Report that will addressing how Australian Hardware should establish,
implement, maintain and evaluate a Work Health and Safety (WHS)
Management System for their Hobart, Tasmania Store
Report on how Australian Hardware should establish, implement, maintain and
evaluate effective and compliant participation arrangements for managing WHS
WHS Procedures
Portfolio of a complete documentation for a WHS management system and
benefit document
to this Assessment Tool.
During Assessment Task 1, did the student provide evidence of their ability
to establish a WHS management system in a work area by:
Satisfactory
Locating, adapting, adopting and communicating WHS policies that clearly
define the organisation’s commitment to complying with WHS legislation
Yes No
Identifying duty holders and define WHS responsibilities for all workplace
personnel in the work area according to WHS legislation, policies, procedures
and programs
Yes No
Identifying and approve financial and human resources required by the WHS
management system (WHSMS)
Yes No
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During Assessment Task 1, did the student establish and maintain effective
and compliant participation arrangements for managing WHS in a work area
by:
Satisfactory
Working with workers and their representatives to set up and maintain
participation arrangements according to relevant WHS legislation
Yes No
Appropriately resolving issues raised through participation and consultation
arrangements according to relevant WHS legislation
Yes No
Promptly providing information about the outcomes of participation and
consultation to workers and ensure it is easy for them to access and
understand
Yes No
During Assessment Task 1, did the student establish and maintain
procedures for effectively identifying hazards, and assessing and controlling
risks in a work area by:
Satisfactory
Developing procedures for ongoing hazard identification, and assessment and
control of associated risks
Yes No
Including hazard identification at the planning, design and evaluation stages
of any change in the workplace to ensure that new hazards are not created by
the proposed changes and existing hazards are controlled
Developing and maintain procedures for selecting and implementing risk
controls according to the hierarchy of control and WHS legislative
requirements
Identifying inadequacies in existing risk controls according to the hierarchy of
control and WHS legislative requirements, and promptly provide resources to
enable implementation of new measures
Identifying requirements for expert WHS advice, and request this advice as
required
Yes No
Yes No
Yes No
Yes No
During Assessment Task 1, did the student evaluate and maintain a work
area WHS management system by:
Satisfactory
Developing and provide a WHS induction and training program for all workers
in a work area as part of the organisation’s training program
Yes No
Using a system for WHS record keeping to allow identification of patterns of
occupational injury and disease in the organisation, and to maintain a record
of WHS decisions made, including reasons for the decision
Yes No
Measuring and evaluate the WHSMS in line with the organisation’s quality
systems framework
Yes No
Developing and implement improvements to the WHSMS to achieve
organisational WHS objectives
Yes No
Ensuring compliance with the WHS legislative framework to achieve, as a
minimum, WHS legal requirements
Yes No
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During Assessment Task 1, did the student provide the following
performance evidence?
Satisfactory
Establish, implement, maintain and evaluate a work health and safety (WHS)
management system for a work area of an organisation in accordance with
WHS legislation including policies, procedures and record keeping
Yes No
Ensure organisational WHS compliance
Establish, implement, maintain and evaluate effective and compliant
participation arrangements for managing WHS including identifying duty
holders, identifying and approving the required resources and developing and
implementing a training program
Establish, implement, maintain and evaluate procedures for effectively
identifying hazards, and assessing and controlling risks using the hierarchy of
risk control
Provide information and complete documentation for a WHS management
system
Yes No
Identify requirements for and request expert WHS advice.
Yes No
Assessment Task 1
Student Declaration: I declare that the evidence
I have submitted for this Task is my own work;
and that I have been assessed in this assessment
task, as well as have been provided with
feedback. In addition, I have been advised of my
result and I am aware of my appeal rights.
Assessor Declaration: I declare that I believe that
the evidence that I have assessed for this Task is
this students own work and that I have
conducted a fair, valid, reliable and flexible
assessment. In addition, I have provided
appropriate feedback.
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Yes No
Yes No
Yes No
Satisfactory or
Not Yet Satisfactory
Student Name: _________________________
Student Signature: ______________________
Date: ____/_____/_____
Assessor Name: ________________________
Assessor Signature: _____________________
Date: ____/_____/_____
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Knowledge Evidence – Task 2
Student Assessment Information
You are to read the following five (5) questions and seek for guidance from your Assessor
for clarification, if required.
Please print your answers for each question on separate sheet, making sure that your
Name, your Student ID, Unit Name and Code, Task Number, Question number and Date of
submission are included on your answer sheet.
o As this is an “Open Book” Assessment, you may use any material provided to you
by your Trainer relating this Unit of Competency or use the Internet to research for
a suitable response, however this will require you to identify the source that you
have used, at the end of your answer.
Before submitting your answer sheet please show it to your Trainer for feedback and
incorporate any changes you believe are necessary before submitting your final answers to
your Assessor as knowledge evidence for summative assessment.
Your Assessor will deem each answer as either S – Satisfactory or NS - Not Satisfactory.
In the event that you are deemed NS – Not Satisfactory, you will receive specific feedback
from your Assessor and you then will be required re-submit the answer(s) on a separate
page. Ensure that your Name, Student ID, Unit Name and Code, Task Number, Question
number and Date of submission on your re-submitted answer(s).
Only when have answered all the questions S- satisfactorily you then will be deemed S –
Satisfactory for this Assessment Task.
Task 2- Student Assessment Instructions: The evidence needed to be provided for assessment
For this Assessment Task you will be required to answer five (5) questions on a separate, typed
sheet:
Question 1. Identify and detail relevant WHS Acts, regulations and codes of practice
Question 2. Specify relevant WHS organisational policies, procedures, programs and practices
Question 3. Explain hazard identification and risk-management processes
Question 4. Describe the hierarchy of risk control and how it is applied in the workplace
Question 5. Specify in-house and WHS legislative reporting requirements
Your Assessor will use the Knowledge Evidence Checklist – Assessment Task 2 - to ensure that you
have completed all the assessment requirements for this Assessment Task.
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KNOWLEDGE EVIDENCE - ASSESSMENT TASK 2 –
ASSESSOR CHECKLIST
Student Name:
Student ID No:
Unit Code:
BSBWHS501
Unit Title:
Ensure a safe workplace
This checklist is to be completed by the Assessor and used as a record of student performance for
this Assessment Task.
Note to the Assessor
You are to use this checklist when assessing the evidence provided by the student as a result of
the student completing this Assessment Task. You should conduct your assessment in
accordance with the Principles of Assessment and Rules of Evidence as outlined in ASQA’s
Standards for RTO’s 2015: Clause 1.8.
Attach the student’s typed answers for the knowledge-based questions to this Assessment
Tool.
During Assessment Task 2, did the student provide the following
knowledge evidence?
Satisfactory
Identify and detail relevant WHS Acts, regulations and codes of practice
Yes No
Specify relevant WHS organisational policies, procedures, programs and
practices
Yes No
Explain hazard identification and risk-management processes
Yes No
Describe the hierarchy of risk control and how it is applied in the workplace
Yes No
Specify in-house and WHS legislative reporting requirements
Yes No
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Assessment Task 2
Student Declaration: I declare that the
evidence I have submitted for this Task is my
own work; and that I have been assessed in this
assessment task, as well as have been provided
with feedback. In addition, I have been advised
of my result and I am aware of my appeal rights.
Assessor Declaration: I declare that I believe
that the evidence that I have assessed for this
Task is this students own work and that I have
conducted a fair, valid, reliable and flexible
assessment. In addition, I have provided
appropriate feedback.
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Satisfactory or
Not Yet Satisfactory
Student Name: _________________________
Student Signature: ______________________
Date: ____/_____/_____
Assessor Name: ________________________
Assessor Signature: _____________________
Date: ____/_____/_____
Page 1 of 14
Attachment 1.
Australian Hardware – Geelong Store
Work Health and Safety (WHS) Management Plan
1
1.1
Organisational information ................................................................................................ 16
Management and review ...................................................................................... 16
1.2
Organisational details ........................................................................................... 16
1.3
Details of persons at workplace with WHS responsibilities .................................. 16
2
2.1
Roles and responsibilities ................................................................................................... 17
Management Commitment at Australian Hardware ............................................ 17
2.2
Senior Management ............................................................................................. 17
2.3
Managers and Supervisors .................................................................................... 18
2.4
Contractors ........................................................................................................... 18
2.5
Workers ................................................................................................................. 19
2.6
People with specific WHS roles and responsibilities ............................................ 19
3
3.1
General WHS information .................................................................................................. 22
Legislation ............................................................................................................. 22
3.2
Compliance Codes and other guidance ................................................................ 22
3.3
WHS policy ............................................................................................................ 24
3.4
Other policies ........................................................................................................ 26
3.5
Insurances ............................................................................................................. 45
4
4.1
Risk management .............................................................................................................. 46
Identifying hazards and managing risks ................................................................ 47
4.2
Hierarchy of control .............................................................................................. 47
5
5.1
Emergency and critical incident response ........................................................................... 48
Emergency preparedness ..................................................................................... 48
Emergency procedure ....................................................................... 48
Emergency meeting point ........................................................................... 48
Emergency contact list for the site ............................................................... 48
5.2
Incident procedure................................................................................................ 48
5.3
Notifiable critical incidents ................................................................................... 48
5.4
First aid.................................................................................................................. 49
5.5
Document control and records management ...................................................... 49
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6
6.1
Induction and training ........................................................................................................ 51
Worker induction .................................................................................................. 51
6.2
Worker training ..................................................................................................... 52
7
7.1
Consultation and communication ....................................................................................... 53
Consultation .......................................................................................................... 53
7.2
Communication ..................................................................................................... 53
7.3
Disciplinary procedures......................................................................................... 54
8
8.1
Store safety procedures ..................................................................................................... 55
Management of the work environment ............................................................... 55
8.2
Store rules ............................................................................................................. 55
8.3
Store amenities ..................................................................................................... 55
8.4
Store security ........................................................................................................ 55
8.5
Store signage ......................................................................................................... 55
8.6
Personal protective equipment ............................................................................ 56
8.7
Managing hazards ................................................................................................. 56
Falls from heights ....................................................................................... 56
Falling objects ............................................................................................ 57
Work near overhead or underground essential services .................................. 57
Electrical ................................................................................................... 57
Plant ......................................................................................................... 57
8.8
Managing other store hazards .............................................................................. 58
Ladder safety ............................................................................................. 58
Manual handling ........................................................................................ 58
Slips, trips and falls ..................................................................................... 58
Hand operated and power tool use .............................................................. 58
Sun safety ................................................................................................. 59
9
Monitoring and Review ...................................................................................................... 60
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1
Organisational information
1.1
Management and review
This WHS Management Plan has been developed by Australian Hardware to outline our approach
to managing work health and safety (WHS) at our Geelong Store, Victoria.
We will:
1.2
1.3
Make this plan available to all workers and contractors at our Geelong store and ensure
they have the opportunity to read, understand, clarify and ask questions
Keep a copy of our WHS Management Plan readily available
Review the plan regularly throughout and make any revisions known to those working at
this store or at Australian Hardware in accordance with organisational and legislative
requirements.
Organisational details
Business name:
Australian Hardware Ltd – Geelong Store
Address:
Geelong, Victoria
Contact person:
ABS – Store Manager – Geelong Store
Work phone:
000000000
Mobile phone:
0000000000
Fax:
00000000
Email:
abs@australianhardware.com
ABN:
4000000000
Details of persons at workplace with WHS responsibilities
Position
Senior Management such as Chief Executive Officer
Store Manager
Line Managers
Employees & Consultants
Contractors
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2
Roles and responsibilities
2.1
Management Commitment at Australian Hardware
An essential feature of any successful Work Health and Safety Management System is
demonstrated by the commitment from management, at all levels within the organisation, to
ensure that their Work Health and Safety Management System is implemented and reviewed on a
regular basis.
At Australian Hardware Geelong’s store, we develop and promote a safety culture within the
organisation where accidents are an exception rather than the rule and hazards are readily
reported and are quickly resolved consultatively.
Officers of the PCBU (person conducting business or undertaking) have responsibilities under
the Occupational Health and Safety Act 2004 to ensure due diligence. Due Diligence means, an
officer must:
have an understanding of the nature of their operations and the hazards and risks
associated with those operations
ensure appropriate resources and process to enable identification, elimination or control of
specific WHS hazards, risks, and compliance with specific obligations (with regards to
consultation and incident notification)
have up to date knowledge of WHS laws and compliance requirements that relate to their
business
verify that risk and hazards are being appropriately controlled
ensure there is a process for receiving, considering and ensuring a timely response to
information regarding incidents, near misses, identified hazards and risks
ensure verification of the provision and use of the resources and processes that have been
implemented for the purposes of auditing and review
2.2
Senior Management of Australian Hardware
Senior managers have a responsibility to:
Publish policies and procedures explaining Australian Hardware’s management approach to
WHS and Return to Work and monitor compliance with these policies.
Ensure mechanisms are provided for effective WHS consultation with all workers.
Ensure organisational compliance with WHS and workers compensation legislation.
Ensure an effective Australian Hardware WHS Management Plan is in place including
objectives and targets.
Ensure appropriate resources and budget allocations for resolving WHS issues including
provision of training and equipment and ensuring that they are utilised.
Monitor WHS performance including compliance with external regulations and standards
and internal policy and procedures.
Maintain relevant knowledge of WHS issues.
Act as a role model by demonstrating safe work behaviours.
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2.3
Managers and Supervisors of Australian Hardware
Managers and supervisors have responsibilities on behalf of Australian Hardware, but must also
comply with their requirements as workers. It is their responsibility to:
Ensure adherence to WHS policies and procedures.
Consult with workers and elected Health and Safety Rrepresentatives on WHS issues.
Ensure that workers are equipped with the information, instruction, training and
supervision that they need to work safely.
Identify, assess if necessary and control hazards within their area of responsibility.
Encourage early reporting of incidents and forward information to Return To Work
Coordinators immediately
Assist with initiating an early return to work on suitable duties after a workplace incident or
injury
Access sources of WHS information and systematically disseminate information to all
workers.
Ensure that workers including volunteers and contractors are aware of, and abide by, all
relevant health and safety procedures; particularly those relating to the operation of plant
and equipment.
Develop safe work procedures as required and ensure adherence to these procedures.
Provide Personal Protective Equipment (PPE) as required and ensure workers are aware of
correct usage and storage requirements.
Ensure all plant and equipment is properly maintained
Maintain relevant knowledge of WHS issues.
Act as a role model by demonstrating safe work behaviours.
2.4
Contractors of Australian Hardware
Contractors who are engaged by Australian Hardware are responsible for:
Fulfilling the duties for their own operations in safe manner
Identifying all high risk construction work associated with their activities and ensuring safe
work method statements are developed and implemented
Complying with the duties as listed under ’Workers’ (see 2.5)
Following all Australian Hardware safety policies and procedures and site rules
Complying with Australian Hardware’s WHS Management Plan
Complying with any direction given to them by Australian Hardware
Undertaking Australian Hardware site-specific induction before starting work and signing
off that they have completed this induction; ensuring that the workers they engage
undertake site specific orientation with a WHS focus
Ensuring they have the correct tools and equipment and these are in a serviceable
condition for the tasks they need to undertake
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2.5
Australian Hardware Workers
All workers (including those employed by contractors) are responsible for:
Taking reasonable care of their own health and safety; including taking reasonable care of
others that may be impacted by their actions or lack of actions i.e. not place themselves or
others at risk by any act or omission
Taking reasonable care that their conduct does not adversely affect others
Cooperating with Australian Hardware’s WHS policies or procedures
Participate in the development of a safe and healthy workplace.
Comply with instructions given by Australian Hardware for their own safety and health and
that of others, in adhering to safe work procedures.
Co-operate with Australian Hardware’s management in its fulfilment of their legislative
obligations.
Take reasonable care to ensure their own safety and health and that of others, and to abide
by their duty of care as required by WHS legislation.
To report any injury, hazard, illness or near miss immediately, as soon as practical to their
supervisor.
Not wilfully or recklessly interfere with any safety equipment provided by Australian
Hardware.
2.6
Australian Hardware employees with specific WHS roles and responsibilities
2.6.1 Australian Hardware Geelong Store Manager is responsible for:
Preparing, updating and implementing Australian Hardware’s WHS Management system,
including all associated procedures
Identifying and observing all legal WHS requirements ensuring that all works are conducted
in a manner without risk to workers
Planning to do all work safely
Participating in the planning and the design stages of trade activities
Identifying WHS training required for an activity by ensuring workers undertake identified
WHS training
Communicating and consulting with workers
Investigating hazard reports and ensuring that corrective actions are undertaken assisting
in rehabilitation and return to work initiatives dispute resolution
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2.6.2 Manager with specific OHS responsibilities
Specific responsibilities for WHS will be included in the position description of Australian
Hardware’s WHS Manager. These WHS responsibilities will include, but are not limited to:
Contribute to the development of Australian Hardware’s WHS Management Plan for the
organisation.
Identify, assess if necessary and control hazards.
Access sources of WHS information and systematically disseminate information to all
Australian Hardware workers and contractors.
Maintain professional knowledge of WHS issues.
Develop a schedule of maintenance procedures for Australian Hardware’s buildings, plant
and equipment.
Develop Australian Hardware’s policies and procedures as required
Develop safe systems of work, ensure adherence to Australian Hardware’s polices and
ensure adherence to the associated procedures.
Identify training needs of workers for safe systems of work and safe work procedures.
Ensure that WHS training records are maintained for workers and contractors.
Ensure Australian Hardware’s plant, equipment and property maintenance records are kept
in accordance with WHS Regulation and organisational policies and procedures.
Ensure emergency evacuation procedures are in place and plan necessary training and drills
on a regular basis that include both workers and contractors.
Ensure adherence to first aid policies, procedures and Compliance Code.
Ensure that all contractors adhere to contractor management procedures.
Ensure that workers including volunteers and contractors are aware of, and abide by, all
relevant health and safety procedures
Act as a role model by demonstrating safe work behaviours.
Ensure WorkCover is advised of any serious incident or dangerous occurrence immediately;
including completing and submitting appropriate Incident Notification documentation
within WorkCover specified timelines.
2.6.3 Return To Work (RTW) Coordinator responsibilities
Implement the Return To Work Program of the organisation.
Review the Return To Work Program to ensure it is updated as required.
Advise the workers compensation insurer or any injured or ill worker within 48 hours of
being made aware of the matter.
Negotiate, coordinate, implement and monitor the return to work of injured / ill staff cases
to ensure an effective outcome.
Refer to nominated rehabilitation providers and approve and monitor their programs
where appropriate.
Liaise with all key players regarding the rehabilitation of the injured worker including
insurer, nominated treating doctor, treating providers, coordinator and worker.
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Provide education to staff regarding the Return To Work Program.
Provide information to management about the Return To Work Program and workers
compensation costs
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3
General WHS information
3.1
Legislation
Relevant legislation and regulations
3.2
Tick if
applicable
Occupational Health and Safety Act 2004 (Victoria)
Occupational Health and Safety Regulations 2007 (Victoria)
Accident Compensation (Occupational Health and Safety) Act 1996
Workplace Injury Rehabilitation and Compensation Act 2013
Dangerous Goods Act 1985
Equipment (Public Safety) Act 1994
Accident Compensation Regulations 2012
Dangerous Goods (Explosives) and (Transport by Road or Rail) Amendment
Regulations 2013
Dangerous Goods (Storage and Handling) Regulations 2012
Equipment (Public Safety) Regulations 2007
Workplace Injury Rehabilitation and Compensation Regulations 2014
(commencing 1 July 2014)
AS/NZS 4804:2001 Occupational health and safety management systems –
general guidelines on principles, systems and supporting techniques.
Compliance Codes and other guidance
Relevant Compliance codes 1
Tick if
applicable
Confined spaces
First aid in the workplace
Communicating occupational health and safety across languages*
Hazardous manual tasks
Workplace amenities and work environment
Prevention of falls in general construction*
Foundries*
Managing asbestos in workplaces
1
Note that these Compliance codes are available at date of publication. It is the responsibility of the
WHS Manager to be aware of the latest available Codes. These are available at www.vwa.vic.gov.au
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Removing asbestos in workplaces
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3.3
WHS policy
Purpose
The purpose of this policy is to ensure that work is carried out safely in accordance
with Australian Hardware’s ethical and legal obligations to provide and maintain a
safe workplace. Australian Hardware recognises its responsibility to provide a
healthy and safe working environment for employees, contractors, clients and
visitors. Australian Hardware is committed to the continued wellbeing of its
employees and to ensuring that all employees are safe from injury and health risks
while undertaking work-related duties, including home-based work.
Scope
The scope of this policy covers all employees and contractors of Australian
Hardware – Geelong Store.
Responsibility Responsibility for the implementation of this policy rests with employees and
management of Australian Hardware with responsibility for providing a safe place
of work.
Management at the Geelong Store are responsible for:
Consultation with employees regarding health and safety and changes to
legislation and/or working practices which may affect the workplace
Providing and maintaining a safe and healthy environment for work
Providing support, training, and supervision to employees to ensure a safe
and healthy workplace
The provision of adequate resources for employees to meet health and
safety management system targets.
Individual employees are responsible for:
Following all workplace health and safety policies and procedures
Ensuring that they report all potential and actual risks to
managers/supervisors
Taking care to protect their own health and safety and that of their
colleagues at work
Ensuring that their own, or others’, health and safety is not adversely
affected by the consumption of drugs or alcohol
Encouraging others to follow healthy and safe working practices in the
workplace.
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Relevant
legislation/
standards
Updated/
authorised
Occupational Health and Safety Act 2004 (VIC)
AS/NZS 4804:2001 Occupational health and safety management systems –
general guidelines on principles, systems and supporting techniques.
09/2012 – Lynn Lee (Finance Manager, Geelong).
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Health and safety management system principles and objectives
In order to ensure a healthy and safe working environment, Australian Hardware will:
3.4
Establish a safe and healthy workplace
Ensure compliance with all relevant legislation
Provide written procedures and instructions for safe working practices and material safety
data sheets (MSDS) where required
Provide appropriate support, instruction, training and supervision to employees to ensure
safe working practices
Consult employees and affected persons on health and safety issues
Set and monitor clear performance goals for prevention and lessening of illnesses and
injuries in the workplace for employees, contractors and visitors (including clients and
volunteers)
Detect hazards leading to assessment and appropriate control activities for all risks in the
workplace
Commit to participation in workplace health and safety matters by all senior managers, line
managers, supervisors and staff (including employee representatives)
Access and provide appropriate information relating to working safely and the training
required for organisational employees to carry out their duties in a safe manner
Establish and commit to a health and safety management system and continual
improvement including internal/external audits and systematic management review.
Other policies
Refer to Australian Hardware - Geelong General Operations Manual for all other policies
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Risk Management Policy
Purpose
The purpose of this policy is to recognise risk management as an essential
component of good management practice. Australian Hardware is committed
to ensuring the implementation of risk management processes that focus on
the proactive management of risks across the organisation.
This risk management policy forms part of Australian Hardware’s internal
controls and corporate governance arrangements. The risk management policy
is designed to:
Scope
Identify, evaluate, control and manage risks
Ensure potential threats and opportunities are identified and managed
Inform management and staff members about their roles,
responsibilities and reporting procedures with regards to risk
management
Ensure risk management is an integral part of planning at all levels of
the organisation.
Monitor and disclose any changes to the company’s risk profile.
The scope of this policy covers all risks that could have a material impact on the
company, including those related to:
People
Objectives (including financial performance)
Customers
Assets
Reputation
The environment.
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Responsibility
Responsibility for the implementation of this policy rests with employees and
management of Australian Hardware with responsibility for providing a safe
place of work.
Management at the Geelong Store are responsible for:
Consultation with employees regarding hazard and risk assessment and
management in accordance with OHS legislation and compliance codes.
Determine what types of risk are acceptable and which are not
Set the standards and expectations of staff with respect to conduct
Approve major decisions affecting Australian Hardware risk profile or
exposure
Monitor the management of significant risks to reduce the likelihood of
potential organisational risks and threats or failure
Perform annual review of Australian Hardware approach to risk
management and approval of changes or improvements to key
elements of its processes and procedures
Implement policies on risk management and internal control where this
is deemed appropriate
Identify and evaluate areas of significant risks potentially faced by
Australian Hardware for consideration by the managers and partners
Identify areas where risk management is not adequately addressed and
advise the partners accordingly
Review and update the risk management strategy
Undertake an annual review of the effectiveness of systems of internal
control and provide an annual report for partners, including a summary
review and respective recommendations.
Individual employees are responsible for:
Following all workplace health and safety policies and procedures
Ensuring that they report all potential and actual risks to
managers/supervisors
Familiarise themselves with the content of the risk management policy
and clarify any aspects necessary with a senior team member
Consider any risks they feel could impact on them meeting their
objectives and either manage the risk if it is in their control to do so, or
inform management/partners of their concerns
Advise store management/ partners about any fraud or unethical
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Relevant
legislation/
standards
Updated/
authorised
Occupational Health and Safety Act 2004 (VIC)
AS/NZS 4804:2001 Occupational health and safety management
systems – general guidelines on principles, systems and supporting
techniques.
09/2012 – Lynn Lee (Finance Manager, Geelong).
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Principles of Risk Management
Australian Hardware is committed to achieving its vision, business objectives and quality objectives.
This will be achieved through the proactive management of risk at all levels of the organisation.
Australian Hardware acknowledges that embracing innovative ideas and practices carries with it
risks, but that these are identifiable and measurable and therefore capable of being subject to
realistic risk mitigation processes.
Accountabilities
Store manager at Geelong Store are accountable for:
The development, implementation, maintenance and review of appropriate policies,
procedures and systems for the management of all risks within their area of responsibility
Providing assurance that the systems of risk management and internal control within their
area of responsibility operate effectively in all respects.
The Chief Risk Officer at Geelong store is accountable for:
Demonstrating, through a program of assurance and review, the effectiveness of, and
compliance against, those systems used to identify and manage risk
Providing an effective system for assurance, at six monthly intervals, from employees with
specific delegated responsibilities under this policy
The provision of an appropriate insurance program
The identification of material changes to the company’s risk profile and recommending
their disclosure
All managers, supervisors and employees are responsible for:
Taking all reasonable and practicable steps to perform their responsibilities delegated
under this policy and the related systems and procedures.
Procedure: Development of a Risk Management Profile
The following outlines the process for developing a risk management profile.
1. Establish the context
Define and identify the environment, characteristics and stakeholders, their goals and objectives,
and the scope of the specific risk management process.
Develop criteria against which risks are evaluated and identify the structure for risk management.
2. Identify and describe risks
Risks are best identified through a collaborative approach involving a cross section of Australian
Hardware stakeholders.
All conceivable risks must be considered. Ensure any certainties are identified as problems and
addressed in the risk management profile.
3. Conduct current risk analysis
An analysis of the risks is conducted to determine their causes, and estimate their probability and
consequences. This analysis provides the basis for working on the ‘right’ risks.
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4. Conduct risk evaluation
Risks are considered and prioritised according to their potential impact, and each risk is assessed to
determine its level of acceptability.
5. Develop and implement proposed risk treatments
Risk treatments are developed to cost-effectively reduce, contain and control risk.
Formal risk management reporting mechanisms are defined and documented.
Categorise the risk likelihood.
Hierarchy of controls
An objective of the Occupational Health and Safety Act 2004 is the elimination, at the source, of
risks to the health, safety and welfare of persons at work. Regulations supporting the Occupational
Health and Safety Act require the elimination of risks as the first step in risk control. For example:
1. Elimination — eliminating toxic substances, hazardous plant or processes which are not
necessary to a system of work.
If risks cannot be eliminated, occupational health and safety legislation requires that they be
reduced so far as is practicable by using one or more of the following methods:
2. Substitution — substituting a toxic substance, hazardous plant or process with one known
to be less harmful to health. Substitution is not only a preferred control method; it may also
be the least expensive. For example, substituting a less hazardous material to control a
vapour hazard makes more sense than installing an expensive ventilation system.
3. Isolation — enclosing or isolating a hazard such as a toxic substance, plant or process from
employees, to eliminate or reduce the risk of injury or illness. Using a fume cupboard or
sound enclosure booths are examples of moving a hazardous process away from the main
work area (and other employees) to a site where emissions can be controlled.
4. Engineering controls — changing processes, equipment or tools, for example: machine
guards and machine operation controls; ventilation to remove chemical fumes and dusts,
and using wetting down techniques to minimise dust levels; changing layout of work levels
to minimise bending and twisting during manual handling.
5. If a risk to workplace health and safety remains after the above methods have been used,
administrative controls should be applied or, if these are still not adequate, personal
protective clothing and equipment worn. These methods of risk control are not preferred
because the source of the risk is not eliminated or reduced.
6. Administrative controls — changing work procedures to reduce exposure to existing
hazards. For example: reducing exposure to hazards by job rotation; limiting the number of
employees exposed to the hazard by limiting access to hazardous areas.
7. Personal protective clothing and equipment — devices and clothing which provide
individual employees with some protection from hazards.
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An effective personal protective clothing and equipment system requires considerable effort by the
employer to ensure that: proper protective devices are selected; employees are individually fitted;
proper instruction on the need for, and use of, personal protective clothing and equipment is
provided; standards are enforced; and an effective system of cleaning and maintenance is devised.
6. Monitor, report, update and manage risks
As risks change constantly, the risk profile is continuously monitored, reviewed and updated by
management. New risks may be identified as more information becomes available and existing risks
may be eliminated through the effectiveness of the risk treatments/actions. Record risks identified
through regular audit on the risk audit log. Record risk management activities on the risk
management register.
Australian Hardware’s Risk Management Framework
This framework encompasses a number of elements that together facilitate an effective and
efficient operation, enabling the company to respond to a variety of operational, financial,
commercial and strategic risks. These elements include:
Policies and procedures
A series of policies underpin the internal control process. These policies are endorsed by the
partners and are implemented and communicated by the store management to all staff. These
policies include:
Human resources policies:
Staff travel policy, Harassment Policy, WH&S Policy, Return to work policy, Work/life balance policy,
Equity/discrimination/diversity policy, Parental leave policy and Organisational culture policy
Financial policies:
Bad debt policy, Cash reserving policy and Revenue/expenditure recognition policy.
Monthly reporting
Decisions to rectify problems are made at regular meetings of the partners. Comprehensive
reporting at staff meetings is designed to monitor key risks and their controls.
Business planning and budgeting
The business planning and budgeting process is used to set objectives, agree on action plans, and
allocate resources. Progress towards meeting business plan objectives is monitored regularly by
store managers and partners.
Risk management review
The partners are required to report monthly.
External audit
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The final audit of financial statements is controlled by an external chartered accountant who
provides feedback to the partners.
Information and records management policy
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Purpose
The purpose of this policy is to provide guidance and direction on the creation
and management of information and records and to clarify staff
responsibilities.
Australian Hardware is committed to establishing and maintaining information
and records management practices that meet its business needs, accountability
requirements and stakeholder expectations.
The benefits of compliance with this policy will be trusted information and
records that are well described, stored in known locations and accessible to
staff and clients when needed.
Australian Hardware will implement fit-for-purpose information and records
management practices and systems to ensure the creation, maintenance and
protection of reliable records. All information and records management
practices in Australian Hardware are to be in accordance with this policy and its
supporting procedures.
Scope
The scope of this policy covers all employees and contractors of Australian
Hardware – Geelong Store, to all aspects of the business and all business
information created and received.
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Responsibility
Responsibility for the implementation of this policy rests with employees and
management of Australian Hardware with responsibility for providing a safe
place of work.
Management at the Geelong Store are responsible for:
Senior executive officers/managers are responsible for the visible
support of, and adherence to, this policy by promoting a culture of
compliant information and records management within the
organisation and contributing to the development of strategic
documents such as the information and records management
framework and strategy.
Managers and supervisors are responsible for ensuring staff, including
contract staff, are aware of, and are supported to follow, the
information and records management practices defined in this policy.
They should advise the information and records management unit of
any barriers to staff complying with this policy. They should also advise
the unit of any changes in the business environment which would
impact on information and records management requirements, such as
new areas of business that need to be covered by a records authority.
Individual employees are responsible for:
Understand that good information management is essential to business
and government accountability
Understand that records can be an important means of making and
accounting for judgements where situations are not explicitly covered
in policies and procedures
Know and follow their work group and the businesses information and
records management policies and procedures
Use records and information to meet businesses obligations.
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Relevant
legislation/
standards
Updated/
authorised
Archives Act 1983
Electronic Transactions Act 1999
Evidence Act 1995
Freedom of Information Act 1982
Privacy Act 1988
Australian Standard For Records Management - AS ISO 15489
09/2012 – Lynn Lee (Finance Manager, Geelong).
Procedures for Information and record management
The Australian Standard For Records Management - AS ISO 15489 provides strategies and
operational guidelines for the implementation of records management practices and procedures in
any organisation. The Standards are designed to help organisations create, capture and manage full
and accurate records to meet their business needs and legal requirements as well as to satisfy
other stakeholder expectations. They apply to records in any format or media, created or received
by any public or private organisation during the course of its activities. The Standard has been used
as guidance in preparation of these instructions.
Creation and maintenance of information and records
At Australian Hardware, business information and records must be created and captured by
everyone subject to this policy. Business information and records created provide a reliable and
accurate account of business decisions and actions.
All business information and records created and received are captured into endorsed information
and records systems unless they can be disposed of under a normal administrative practice (NAP).
Regular training is offered on titling records and when and where to capture records.
Systems used to maintain information and records
Australian Hardware primary information and records management system is our electronic
document records management system (EDRMS). Where possible, all incoming paper
correspondence received by the organisation should be converted to digital format and saved into
the EDRMS. In limited circumstances, such as for particular security purposes, there may be a
requirement for paper files to be created. Please contact the information and records management
unit in these instances.
The following business and administrative databases and software applications are endorsed for
the capture and storage of specific information and records. These include:
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Businesses operative systems
Financial management systems
A full register of endorsed systems are used to create or manage information and records can be
found at http://www.australianhardwaregeelong.com.au/informationandrecords/password or the
businesses local server, which must be again password protected with restrictive access.
These endorsed systems appropriately support information and records management processes
such as creation and capture, storage, protection of integrity and authenticity, security, access and
retention, destruction and transfer.
Corporate records must not be maintained in email folders, shared folders, personal drives or
external storage media as these lack the necessary functionality to protect business information
and records over time. Records created when using social media applications or mobile devices
may need to be captured into an endorsed system.
Sharing corporate information within Australian Hardware:
Information and records are a corporate resource to which all staff may have access, except where
the nature of the information requires restriction. Access restrictions should not be imposed
unnecessarily but should protect:
individual staff, or client privacy
Sensitive material such as security classified or material with dissemination limiting
markings, for example ‘Cabinet in Confidence’.
When handling information, staff is reminded of their obligations under the organisational values
and Code of Conduct, the Crimes Act 1914 and Public Service Regulations.
Release of publicly available information:
In accordance with our obligations under the Information Publication Scheme and in the spirit of
open-government policies, access to publicly available information will be provided on our website
(www.australianhardwaregeelong.com.au).
This is the responsibility of Marketing, Public relations and Information & Technology Department.
The public additionally have legislative rights to apply for access to information held by Australian
Hardware under the Freedom of Information Act 1982 and the Archives Act 1983. These apply to all
information held by the business, whether in officially endorsed records management systems or in
personal stores such as email folders or shared and personal drives. Responses to applications for
access under Freedom of Information legislation are the responsibility of Public Relations
Department. Responses to applications for access under the Archives Act are the responsibility of
the National Archives of Australia.
Retention or destruction:
At Australian Hardware records are destroyed when they reach the end of their required retention
period set out in records authorities issued by the National Archives of Australia. Retention periods
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in records authorities take into account all business, legal and government requirements for the
records. Our company uses a number of general and agency-specific authorities to determine
retention, destruction and transfer actions for its records.
Some records can be destroyed in the normal course of business. These are records of a short-term,
facilitative or transitory value that are destroyed as a ‘normal administrative practice’. Examples of
such records include rough working notes, drafts not needed for future use or copies of records
held for reference. Australian Hardware has a normal administrative practice (NAP) policy which
has been approved by the National Archives of Australia and which further defines the use of NAP
by staff. The NAP policy can be located at head office. You should be familiar with the policy and be
aware that unauthorised destruction not only risks penalties under the Archives Act but may
expose the business to a range of other risks including:
an inability to comply with regulatory and legislative responsibilities such as the Freedom of
Information Act 1982 and the Privacy Act 1988;
an inability to provide access to information requested by legal discovery action; and
damage to organisational reputation
Staff should not destroy records, other than in accordance with our NAP policy, without the
approval of the information and records management unit.
Transfer:
At times certain records may be required to be transferred out of the custody of Australian
Hardware. This occurs when records of archival value are no longer being actively used. In this
instance Australian Hardware transfers them to the National Archives. We are still able to access
records if a subsequent need arises to consult records in National Archives care. Another instance
where records may be transferred is when records are affected by administrative change and are
transferred to the inheriting business.
Communication and training
Australian Hardware ensures that the policy will be communicated to staff and that training will be
provided on aspects of the policy. When conducting training, it will be kept up to date, scheduled
regularly and it will be considered how to tailor it to the trainee’s needs so that it is meaningful to
different workgroups in the business.
Monitoring and review
At Australian Hardware, it’s our continuing commitment to reviewing the policy and monitoring
compliance. Policy reviews will be conducted every six months or as required based on the changes
around the organisation and its operations. When conducting a review of the policy, its relevance is
considered along with its continuing appropriateness and staff is made aware of its requirements.
Monitoring activities will be undertaken such as feedback, surveys, observance to ensure staff
adoption of the policy at regular intervals. Direct supervisors are responsible for monitoring
compliance of their staff, they must be aware of their responsibility and the standards expected of
their staff. For example:
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This policy will be updated as needed if there are any changes in the business or regulatory
environment. It is scheduled for a comprehensive review by 2014. This review will be initiated by
the head of the records and information management unit and conducted by an internal
committee of senior management.
Compliance with this policy will be monitored by the information and records management unit
(with the support of workplace supervisors). Levels of compliance will be reported at least annually
to senior management.
Policy and Procedures
POLICY TITLE:
ADMINISTERED BY:
APPLICABILITY:
REHABILITATION AND RETURN TO WORK
MANAGER HUMAN RESOURCES
ALL EMPLOYEES
Policy Statement
The rehabilitation and return to work of employees at Australian Hardware recovering from illness
or injury will conform to ‘best practice’ standards and comply with relevant legislative and
regulatory requirements. This policy covers activities such as reporting illness and injury cases,
processing workers compensation claims. Injury evaluation, deciding alternate duties and designing
return to work programs.
Australian Hardware's commitments
Australian Hardware is committed to the provision of a safe and healthy working environment, and
to the effective management of any occupational illness or injuries which do occur. Australian
Hardware recognises that management has a responsibility to assist workers to remain at work or
to return to work as soon as is safely possible following a work-related injury or illness.
Australian Hardware will undertake to do this by:
Ensuring procedures and practices encourage consultation, co-operation, and coordination; and are standardised throughout the organisation
Ensuring that injury management activities commence as soon as possible after injury and
every effort is made to provide suitable and meaningful duties consistent with the nature
of the injury/illness, after seeking appropriate medical assessment
Providing support throughout the return to work process to minimise the effects of the
injury/illness and ensure that an early return to work is a normal practice and expectation
Preparing a return to work plan and providing suitable duties/employment for an injured
employee as soon as is safely possible, as an integral part of the return to work process
Consulting with employees and where applicable any union representing them to ensure
that our return-to-work program operates effectively
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Ensuring that participation in a return-to-work program will not, of itself, prejudice an
injured employee
Ensuring the confidentiality of an employee’s information in relation to work-related injury
or illness and the return to work process
Modifying work practices, duties or equipment, where practicable, in order to assist
employees to remain at work or to return to suitable employment after injury, and to
prevent re-injury or repeat injuries
Reviewing this program on a regular basis in the light of industry best practice
Allocating adequate resources to ensure the objectives of this policy are met.
Worker’s return to work rights and obligations
Injured worker rights are:
To be provided with return to work information and be consulted about how that
information is to be made available
To the extent that it is reasonable for Australian Hardware to do so, to be provided with
suitable employment if they have a current work capacity or pre-injury employment if they
no longer have an incapacity for work for a period of 52 weeks in accordance with the
legislation.
To be consulted by Australian Hardware about planning their return to work.
To be provided with clear, accurate and current details of their return to work
arrangements as part of planning for their return to work.
To the extent that it is reasonable for Australian Hardware to do so, to be consulted and be
provided with information about their return to work. The injured worker must be given a
reasonable opportunity to consider and express their views about their return to work and
have those views taken into account.
To be represented, assisted and supported (except by a legal practitioner) during any stage
of the return to work process, including in the consultation process.
Injured worker’s obligations are:
In co-operation with Australian Hardware and the Agent, to make reasonable efforts to
actively participate and cooperate in planning for their return to work.
In co-operation with Australian Hardware and the Agent, to make reasonable efforts to
return to work in suitable or pre-injury employment at their place of employment or at
another place of employment.
To actively use an occupational rehabilitation service where provided and cooperate with
the provider of that service.
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To actively participate and cooperate in assessments of their capacity for work,
rehabilitation progress and/or future employment prospects at the request of Australian
Hardware and/or the Agent.
To actively participate and cooperate with the representative of the Agent in an interview
to enhance their opportunities to return to work, as required.
If an issue about their return to work arises, to attempt to resolve the issue in accordance
with the procedure for resolving return to work issues (see above).
If you do not comply with one or more of the above obligations, your weekly payments may be
suspended, terminated or ceased and determined in accordance with the legislation by our Agent.
Additional details regarding the rights and obligations of an injured worker are available in VWA’s
Return to Work Obligations – Information for workers fact sheet available from vwa.vic.gov.au or
via the VWA Advisory Service ph: (freecall) 1800 136 089 or (03) 9641 1444.
Related documents
See also the following policies and forms:
Return to Work Plan (template)
Procedures
When an injury occurs
1. It is the employee's responsibility to notify their supervisor of any work-related
injury/illness as soon as is practicable.
2. Once an injury is notified Australian Hardware will ensure that the injured person receives
appropriate first aid and/or medical treatment as soon as possible and will conduct an
investigation to prevent a recurrence.
3. Australian Hardware will notify their insurer of any significant injury within 48 hours of the
above and within 7 days for any other type of injury. Injuries will be recorded in the
Australian Hardware Register of Injuries file as soon as practicable after notification.
Follow-up after injury
The designated Return-to-Work Coordinator will cooperate with the insurer and consult with the
worker and the treating doctor in developing and complying with an injury management plan for an
injured worker. The Return-to-Work Coordinator will maintain a case file and protect the
confidentiality of the information on this file.
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Finding suitable duties
When the injured employee is, according to medical assessment, capable of return to work, an
individual return to work plan will be developed offering suitable duties which will be identified
after consultation with relevant parties and will be specified in writing. Appropriate assistance will
be given to workers from a non-English speaking background and to those permanently unable to
return to pre-injury duties.
The return to work plan, the workplace, work systems and tasks will be modified as necessary, to
the extent practicable, to assist with a worker’s recovery and return to work.
Involving a rehabilitation provider
The following accredited rehabilitation provider(s) are available to assist when required in the
return to work of those employees who suffer a workplace injury or illness:
___________________________________________________________
___________________________________________________________
___________________________________________________________
Injured employees will, however, retain the right to nominate an accredited provider of their own
choice.
Consultation
Employees will be informed of their rights and responsibilities and of Australian Hardware’s
rehabilitation policy and program. Such consultation will be effected through Occupational Health
& Safety Committees/Representatives, and the relevant unions of this organisation.
Disputes
Australian Hardware accepts the need to consult with employees and any union representing them
regarding disputes and to contact the insurer, WorkCover, or an Injury Management Consultant.
Glossary
Workers compensation
Compulsory employer financed, 'no-fault', occupational disabilities program for the treatment of
work-related illness or injury.
Return to work coordinator
Person or organisation responsible for the management of workers compensation claims including
negotiation, legal compliance and reporting responsibilities.
Injury management
This term encompasses all the activities associated with ensuring the safe and early return to work
of an injured worker to the workplace.
Injury management program
Developed by the insurer, the Injury Management Program is the “umbrella” with which an
employer’s return to work program must be consistent (NSW). It is a coordinated and managed
program that integrates all aspects of injury management including treatment, rehabilitation,
retraining, claims management and employment management practices.
Return to work procedures
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Established by the employer, the return to work procedures includes rehabilitation policy and
obligations and is developed in consultation with workers and respective unions. Sets out how
injuries/illness will be managed in the workplace.. It is recommended that the Return To Work
procedures be reviewed every two years or when a need for review is indicated, for example, a
change in the legislation or when problems are identified. The timeframe for reporting injuries will
form part of the Return to Work Program.
Rehabilitation policy
The overall statement of intent (and philosophy) of the employer. It sets out the organisation’s
commitment to the process of injury management. It also mentions the importance of consultation
and cooperation with agreed procedures. In best practice organisations, the rehabilitation policies
include brief references to the systems and procedures to be employed, and the key players and
their duties.
Injury management plan
This is developed by the insurer in consultation with the worker, employer and treating doctor.
Development of the plan must commence within 3 days of being notified of a significant injury. It
sets out the plan relating to a specific individual, and is an evolving document.
Significant injury
A significant injury is when an injured worker cannot undertake their usual duties and/or normal
hours for a continuous period of more than a specified number of calendar days (which varies
across jurisdictions).
Return to work plan (sometimes known as rehabilitation plan or program)
The Return To Work plan is a ‘living’ document, agreed to by all parties and aimed at achieving
‘suitable employment’ for the injured worker. The plan outlines ‘suitable duties’, with restrictions
and details about how these duties will be monitored and reviewed at the workplace.
Suitable duties (also known as alternative, selected or light duties)
Work that can be done by the injured worker while recovering from injury, if the worker is not fit
for the usual duties. Suitable duties can include parts of the job the worker was doing before being
injured; the same job but on reduced hours, or different duties altogether.
Rehabilitation provider
Providers may include an internal employee (return to work coordinator/rehab coordinator, case
manager) or external consultant (accredited rehabilitation provider or consultant). For example,
Health professionals who provide rehabilitation services to injured workers and their employers.
WorkCover agents or claims agents
In some States return to work coordinators need to liaise with WorkCover agents or claims agents
(as opposed to the insurer) in relation to injury claims
Return to Work Plan
The following return to work plan has been developed for:
Employee's Name:________________________ Date:_______________
1.
Job title:
___________________________________________________________
2.
Work location:
___________________________________________________________
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3.
Supervisor:
___________________________________________________________
4.
Treating Doctor:
___________________________________________________________
5.
Nature of Injury:
___________________________________________________________
___________________________________________________________
___________________________________________________________
6.
Suitable Alternative Duties:
___________________________________________________________
___________________________________________________________
___________________________________________________________
___________________________________________________________
___________________________________________________________
7.
Specific duties to be avoided
___________________________________________________________
___________________________________________________________
___________________________________________________________
___________________________________________________________
___________________________________________________________
8.
Hours/days of work
___________________________________________________________
___________________________________________________________
9.
Wages, Award (if applicable)
___________________________________________________________
___________________________________________________________
10.
Commencement date:
___________________________________________________________
11.
Length of program:
__________________________________________________________
12.
Review dates:
___________________________________________________________
___________________________________________________________
13.
General comments:
___________________________________________________________
___________________________________________________________
___________________________________________________________
___________________________________________________________
___________________________________________________________
___________________________________________________________
___________________________________________________________
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The following parties have agreed to this Return to Work Plan:
______________________________________(Injured worker)
______________________________________(Supervisor)
_____/____/____
_____/____/____
______________________________________(Rehab coordinator) _____/____/____
______________________________________(Treating doctor)
_____/____/____
______________________________________(Union rep - optional) _____/____/____
A copy of this completed Return To Work Plan must be sent to all named parties.
Australian Hardware’s Melbourne Store Human Resources Department retains original signed copy.
3.5
Insurances
Insurance type
Company
Policy number
Expiry date
Public Liability Insurance
Allianz
5555
30 June 2015
Workers Compensation
Policy
Allianz
1111
30 June 2015
WorkCover Insurance
Victorian WorkCover
Authority
0000
30 June 2015
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4
Risk management
We have a risk management systems to identify hazards to the health and safety of workers,clients
and others and control the risks associated with those hazards. Hazards may arise from the
environment in which the work is conducted, the activities being undertaken and the clients
receiving assistance. Hazard identification, risk assessment and risk control strategies help the
PCBU to do everything reasonably practicable to reduce the risk of injury and meet the duty of care
requirements imposed by the legislation. Hazard identification strategies generally fall into two
categories – planned and incidental.
Planned hazard ID
Workplace inspection – own or host employer. Office and work areas should be inspected on a
regular basis to identify any hazards missed through incidental mechanisms. Disability Enterprise
work areas should be inspected on a more regular basis due to the nature of the work being
undertaken. Work areas belonging to host employers for clients undertaking work experience
should be inspected prior to placement to ensure the safety of the client and any support staff
during that placement.
Plant/equipment inspections. Part of the plant maintenance guidelines and would include pre-use
as well as regular inspections.
Home inspection. For providers of in-home support or accommodation services an inspection of
the home environment and the equipment being used should be undertaken prior to commencing
the service and then on a regular basis due to potential changes in condition etc.
Venue inspection. A Community Venue being accessed as part of a Community Support program
on a regular basis should undergo a venue assessment. A pre-use inspection should be undertaken
for venues being used on a one-off basis or at the beginning of the visit. Consider if the venue
meets the needs of individual clients.
Client risk assessment. An initial intake assessment of the client as well as specific behaviour or
manual handling assessments should be undertaken prior to commencing services and regularly
thereafter.
Activity risk assessment. Jobs undertaken by Disability Enterprises should be risk assessed to
identify any inherent risks and specific staff requirements/skills. Other organised client activities
such as bowling, swimming etc. should also be risk assessed to determine suitability for client group
and controls required.
Pre-purchase assessments. Both workplaces, including houses leased or purchased, and
equipment leased or purchased should be assessed for suitability and any necessary controls
required prior to commencing usage.
Incidental hazard ID
Hazard report form. Used by staff and volunteers to make you aware of new hazards not identified
in the above assessments due to client change of status, deterioration of the workplace etc.
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Incident report form. Used by staff and volunteers to report any incident. You may have a number
of incident report forms depending on information you need to capture e.g. client behavioural
incidents. However you are required to record all incidents to staff and others whether they result
in an injury or not as well as any first aid provided by WHS legislation. You should also review your
incident register on a regular basis to identify any trends which may identify the presence of a
hazard. You are also required to report serious incidents to the Regulator which require admission
as an inpatient. Staff injuries which may result in the need for time off work and/or medical
attention must be reported to your workers compensation insurer within two days of the incident.
Incident investigation. Any incident resulting from work activities should be formally investigated
to identify the root causes and suitable corrective actions. This investigation must be recorded.
4.1
Identifying hazards and managing risks
We will systematically identify hazards and assess risks in the workplace by using the hierarchy of
control (see 4.2) in conjunction with:
developing Safe Work Method Statements (SWMS) to control risks associated with high risk
construction work
using a risk management form to control general construction risks where necessary
We will also identify risks:
before we buy or re-order any chemicals
when introducing a new task
when new information is received about tasks, procedures, equipment or chemicals.
All hazards that are identified must be reported immediately to the Managers or Supervisors.
We will inform our workers of our risk management procedures and ensure they are trained in risk
management (see 7).
4.2
Hierarchy of control
We will control all risks we identify by applying the Hierarchy of Controls as follows:
Eliminate
Substitute
Isolate
Engineering controls
Administrative controls
Personal Protective Equipment
Where possible, we will implement risk controls that are high in the order and will
implement multiple controls where necessary.
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5
Emergency and critical incident response
5.1
Emergency preparedness
To ensure we are prepared for an emergency we:
show all workers and subcontractors the emergency point as part of their induction (this is
included in our induction checklist)
display emergency procedures in the store office or other visible location
check and mark fire extinguishers at the beginning of the project and six-monthly after that
Emergency procedure
In the event of a fire or similar emergency evacuation:
stop work immediately and vacate the workplace
assist anyone in the workplace who may not be familiar with the evacuation procedures
call emergency services on 000 or on 112 from a mobile phone. Other emergency numbers
are on display in the store office (if applicable)
notify the Store Manager
assemble in the nominated assembly points until you receive further instructions from the
Store Manager/ WHS Manager or emergency services personnel
Emergency meeting point
Our emergency meeting point is Carpark 1
Emergency contact list for the site
Our emergency contact list is provided overleaf.
We maintain emergency contact details for all workers on our sign-in register.
5.2
Incident procedure
If an incident occurs at the workplace the procedure is:
immediately notify your Managers or Supervisors
do not interfere with the scene of the incident
depending on the nature and severity of the injury, the WHS Manager will notify Victorian
WorkCover Authority(see 6.3).
The WHS Manager may record details of the incident and will ensure any remedial action is taken.
5.3
Notifiable critical incidents
We will report the following critical incidents to Victorian WorkCover Authority:
a fatality
an incident requiring hospitalisation
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a dangerous incident, which could have resulted in someone being killed, or suffering a
serious bodily injury (see 6.3 of Part A for definition).
In the event of such an occurrence:
notify the WHS Manager who must notify Victorian WorkCover Authority by the quickest
means possible. The number for Victorian WorkCover Authority is 1800 136 089 – this
number is on the emergency contact list
fax an Incident Notification Form to Victorian WorkCover Authority as soon as possible
following the incident (must be within 48 hours)
do not disturb the site until given clearance by the WHS Manager who will take advice from
Victorian WorkCover Authority
the manager or supervisor will confirm the reporting requirements required by Victorian
WorkCover Authority and Victoria Police.
the WHS Manager shall only give permission to disturb the site when notified by Victorian
WorkCover Authority that a formal investigation is not required
if a formal investigation is required, the WHS Manager will secure the site.
5.4
First aid
We will supply adequate first aid equipment, which will be available.
If anyone becomes aware that an item of first aid is out of stock or out of date, they are to notify
the principal contractor immediately
First aid should be administered by trained first aid personnel.
5.5
In the event of a person being injured, trained first aid personnel should:
stabilise the person and administer first aid
phone an ambulance (depending on the extent of the injuries)
if emergency services are called, notify the manager or supervisor immediately. In all other
circumstances notify the WHS Manager as soon as practicable.
Document control and records management
The WHS Management Plan will be readily available to all our staff. This will be done in the form of
a staff handbook and documentation available on the intranet. The date of the procedure or
document, version and review date will be recorded. All completed forms etc will also be recorded
with the orgqnisations WHS Management system.
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Emergency Services Contacts
Having the right contact numbers can be very important in an emergency.
In an emergency you will need to have these contact phone numbers and details handy:
Emergency Service
Phone
City of Greater Geelong After Hours Service
03 5272 5272
(5:00pm to 8:00am)
Police Emergencies
000
Fire Emergencies
000
Ambulance Emergencies
000
Country Fire Authority
Victoria State Emergency Service
132 500
(storms and floods only)
Geelong Hospital Emergency Department
03 4215 0100
Geelong Hospital General Enquiries
03 4215 0000
Victorian Government Nurse on Call
1300 60 60 24
Department of Human Services (Victoria)
131 278
Bureau of Meteorology Land Weather and Flood Warnings
1300 659 217
Vic Roads
131 170
(to report traffic hazards)
Barwon Water
1300 656 007
(faults and em...
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