Description
Besides the quality experts listed in the Module Three lecture (below), Armand Feigenbaum made significant contributions to quality management.
Conduct research on Feigenbaum's contributions, and write a short paper on his three step approach to quality.
For additional details, please refer to the Short Paper/Case Study Rubric document (attached). Must have at least 3 citations/references.Unformatted Attachment Preview
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Explanation & Answer
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Running head: ARMAND FEIGENBAUM THREE STEP APPROACH TO QUALITY 1
Armand Feigenbaum Three Step Approach to Quality
Student’s Name
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Professor’s Name
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ARMAND FEIGENBAUM THREE STEP APPROACH TO QUALITY
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Quality management is a strategy that involves the perception that the process of
management must pay attention on incorporating the customer-driven quality throughout the
organization (Chand, 2019). Furthermore, the strategy requires constant improvement of service
delivery and product quality while having the awareness that in order to achieve this goal,
worker relations should be equally addressed since clients cannot have the fulfilment of service
delivery from non-motivated staff. Therefore, the philosophy underlying the execution of quality
management is to take organizational clients and customers as the major key to organizational
success. Armand V. Feigenbaum was the first to contribute to the quality management through
pointing out that quality should begin wit...