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Kelly Blank

RE: Discussion - Week 7



Kelly Blank

Week 7

Engaging staff to participate in Quality measures is a great way to improve patient and

staff satisfaction (Laureate, 2012e). Frontline staff are the ones who are doing the work and who

are most engaged with the patients we care for. Patient satisfaction is focused on intensely

within the hospital I currently work for, and we use the data collected from the HCHAPS survey

to identify areas of improvement or opportunities for change (Marquis & Houston, 2017).

I chose to focus on the hospital in my hometown of Winona, Minnesota. When

comparing to the other hospitals in the surrounding area (including the one I currently work for

in LaCrosse, Wisconsin) Winona Health could benefit from focusing on the Nurse

Communication section of the HCHAPS survey (Hospital compare, n.d.). One way to improve

communication between patients and nursing staff is to be doing bedside shift report at all

handoffs to keep the patient better informed of the plan of care and also the allow them to ask

questions about their care.


Arroliga, A. C., Huber, C., Myers, J. D., Dieckert, J. P., & Wesson, D. (2014) Leadership in

Health Care for the 21st Century: Challenges and Opportunities. The American Journal

of Medicine, 127 (3), 246-249.

Find and compare information about Hospitals | Hospital Compare. (n.d.). Retrieved from


Laureate Education, Inc. (Executive Producer). (2012e). Quality imperatives for organizational

leaders.Baltimore, MD: Author.

Marquis, B. L., & Huston, C. J. (2017). Leadership roles and management functions in nursing:

Theory and application (9th ed.). Philadelphia, PA: Lippincott, Williams & Wilkins

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School: UIUC


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Tutor went the extra mile to help me with this essay. Citations were a bit shaky but I appreciated how well he handled APA styles and how ok he was to change them even though I didnt specify. Got a B+ which is believable and acceptable.

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