Engaging staff to participate in Quality measures is a great way to improve patient and
staff satisfaction (Laureate, 2012e). Frontline staff are the ones who are doing the work and who
are most engaged with the patients we care for. Patient satisfaction is focused on intensely
within the hospital I currently work for, and we use the data collected from the HCHAPS survey
to identify areas of improvement or opportunities for change (Marquis & Houston, 2017).
I chose to focus on the hospital in my hometown of Winona, Minnesota. When
comparing to the other hospitals in the surrounding area (including the one I currently work for
in LaCrosse, Wisconsin) Winona Health could benefit from focusing on the Nurse
Communication section of the HCHAPS survey (Hospital compare, n.d.). One way to improve
communication between patients and nursing staff is to be doing bedside shift report at all
handoffs to keep the patient better informed of the plan of care and also the allow them to ask
questions about their care.
Arroliga, A. C., Huber, C., Myers, J. D., Dieckert, J. P., & Wesson, D. (2014) Leadership in
Health Care for the 21st Century: Challenges and Opportunities. The American Journal
of Medicine, 127 (3), 246-249.
Find and compare information about Hospitals | Hospital Compare. (n.d.). Retrieved from
Laureate Education, Inc. (Executive Producer). (2012e). Quality imperatives for organizational
leaders.Baltimore, MD: Author.
Marquis, B. L., & Huston, C. J. (2017). Leadership roles and management functions in nursing:
Theory and application (9th ed.). Philadelphia, PA: Lippincott, Williams & Wilkins