Unit IV Case Study

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Business Finance

Description

Unit IV Case Study

Instructions

This assignment provides you with an opportunity to explain the dynamics of teamwork, including motivation, conflict resolution, and leadership. First, read the scenario below.

Scenario: The vice president (VP) of marketing has hired you as the leader whose first task involves implementing a new process for applying customer service within the organization. The VP shares that the purpose of this initiative is to help resolve a list of issues that are negatively infecting teamwork: (1) morale is low, (2) employees are consistently late for work while others leave early, (3) workers disagree on the daily workload, (4) there is no drive or enthusiasm, and (5) above all, two employees have complained about harassment.

Your team consists of eight employees: three are newly hired employees, five employees are male and three are female. Each employee has a diverse background. Your charge is to reach the goal of improving customer service by directing the team through the five stages of team development.

After reading the scenario, write a minimum three-page paper by using the following questions as guidelines:

  1. Motivation: What is the current state of motivation for employees, and what can you do to improve their motivation?
  2. Leadership: What can leadership personnel do to positively impact teamwork that eventually leads to better customer service?
  3. Resolving conflict: How can the employees approach resolving conflicts with one another in order to maintain a positive teamwork dynamic?
  4. Resolving conflict: How can the employees approach resolving conflicts with customers?
  5. Teamwork: What types of activities would help the team progress through the five stages of team development? (See page 161 in the textbook for the stages.)

Also, be sure your paper fulfills the following requirements:

  • The body of the paper consists of at least three pages.
  • The format of your paper follows APA style.
  • Properly cite one reference (e.g., journal article) that you located from the university's online library.
  • Properly cite two references (e.g., article, webpage) that you located from reputable sources (e.g., online library or reputable webpages).
  • Properly cite your textbook within the paper.

Texts book.

Anderson, L. E., & Bolt, S. B. (2016). Professionalism: Skills for workplace success (4th ed.). Boston, MA: Pearson.

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Explanation & Answer

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Outline

Introduction
Body
Conclusion
References


Running head: THE DYNAMICS OF TEAMWORK

The dynamics of teamwork
Student’s Name
Course Number – Name of Course
University Name
Instructor’s Name
Date

1

THE DYNAMICS OF TEAMWORK

2

The dynamics of teamwork
Motivation
Current the team is not motivated, and this is why some employees consistently report for
work whiles other leave work early. The employees also have conflicts amongst them, and this
is brought about by workload issues. Further, there is no drive for enthusiasm and all these
points to lack of motivation. There are various ways, which I can use to improve the motivation
of the employees. First, I would create a conducive work environment. Employees spend a right
amount of their time within the premises; therefore, it is essential to make the working
environment as friendly as possible. The working environment has a direct impact on creativity,
productivity, and commitment of the employee. Therefore, creating an enjoyable work
environment make the employees want to spend their time within (Akkermans & Van Oorschot,
2018). I would also recognise, award and appreciate employees even for little achievements.
Acknowledging employees achievement motivates them because they felt valued and
appreciated (Anderson & Bolt,2016). I will recognize and congratulate them for both a
professional or personal success and doing so would inspire and motivate them to work hard
towards the achievement of an organization's goals.
I can improve...


Anonymous
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