Conflict Resolution at the St. Clare Hospital
The St. Clare Hospital was
founded in 1988. In the past few years, the revenues have dropped
steadily to a point where CEO James Edwards is considering cost control
to improve the organization’s bottom line. Mr. Edwards understands
physicians play a critical role in controlling cost, but they do not
have a great interest in cooperating with him to sustain the viability
of the hospital. Mr. Edwards decides to hire Wendy Jones as the chief
operating officer and empower her to cut costs for the hospital. The first measure taken by Ms. Jones
is to outsource the interpretation of imaging readings and fire the
radiologist Dr. Harris. By doing so, the hospital would save $160,000
per year. However, after two weeks, the hospital sees 18% inaccuracy
rates in outsourced reading reports. The hospital might face legal
liabilities from inaccurate readings. Mr. Edwards and Ms. Jones want to
stay with the plan to control costs, but the physicians are furious. The
medical director, Dr. Wiseman, gathers all staff physicians to a call
Write a four-to six-page double-spaced paper (excluding title and reference pages), addressing the following:
- Describe types of conflict identified in this case.
- Explain conflict management styles evidenced in this case.
- Propose a conflict resolution strategy to be used.
- Recommend strategies to reduce cost and legal liabilities.
Including an introduction and conclusion paragraph, your paper must be
four to six double-spaced pages (excluding title and reference pages)
and formatted according to APA style.Utilize
a minimum of three scholarly and/or peer-reviewed sources, including
the textbook, that were published within the last five years. Document
all references in APA style.