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Having a team of managers of a call center , first of all we will discuss about the control measures that how we can identify that this employee is efficient. For that we can check his punctuality , his potential , his behavior with customer ,his response towards customer etc. If he or she is a quick responsive to the customers and speaks politely with the customer then he or she will be efficient and effective .second how can we ealuate the entire call center , we can evaluate by assigning them tasks and have check and balance on each manager that they are following the guidlines or not and check whether they are meeting their tasks or not.Please let me know if you need any clarification. I'm always happy to answer your questions.
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