Week Five Learning Team Reflection

Management
Tutor: None Selected Time limit: 1 Day

Your Learning Team is a team of managers of a customer call center for timeshare vacations. 

Discuss, with your team, the types of control measures you would use to see how efficient and effective an employee is. 

Discuss, with your team, the measures you would use to evaluate the entire call center.

Prepare a 350- to 1,050-word paper detailing the findings of your discussion.

Click the Assignment Files tab to submit your assignment.

Jul 6th, 2015

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Having a team of managers of a call center , first of all we will discuss about the control measures that how we can identify that this employee is efficient. For that we can check his punctuality , his potential , his behavior with customer ,his response towards customer etc. If he or she is a quick responsive to the customers and speaks politely with the customer then he or she will be efficient and effective .second how can we ealuate the entire call center , we can evaluate by assigning them tasks and have check and balance on each manager that they are following the guidlines or not and check whether they are meeting their tasks or not. 

Please let me know if you need any clarification. I'm always happy to answer your questions.
Jul 6th, 2015

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