Description
magine that you are the clinic manager of an urgent care center. Recently, your center has seen an increase in complaints regarding long wait times, inadequate or incomplete information from staff during visits, and the relatively small number of insurance types accepted at the facility.
Write a 2-3 page paper in which you:
- Examine at least three (3) examples of quality initiatives that could increase patient satisfaction and potentially reduce healthcare cost. Support your response with examples of the successful application your chosen quality initiatives.
- Defend your position on the decision to accept Medicare or Medicaid as potential pay sources for your urgent care center. Provide support with at least two (2) examples that illustrate your position.
- Use at least two (2) quality references. Note: Wikipedia and other Websites do not qualify as academic resources.
Your assignment must follow these formatting requirements:
- This course requires use of new Strayer Writing Standards (SWS). The format is different than other Strayer University courses. Please take a moment to review the SWS documentation for details.
- Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow SWS or school-specific format. Check with your professor for any additional instructions.
- Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.
The specific course learning outcomes associated with this assignment are:
- Analyze the impact of healthcare financing and health insurance on healthcare access, quality, and cost.
- Determine the factors that affect healthcare quality in healthcare organizations.
- Use technology and information resources to research issues in healthcare policy, law, and ethics.
- Write clearly and concisely about healthcare policy and law using proper writing mechanics.
Explanation & Answer
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Running head: HEALTH INSURANCE AND QUALITY
Health Insurance and Quality
Institution Affiliation
Date
1
2
HEALTH INSURANCE AND QUALITY
Introduction
The urgent care center that I work for continues to receive increased complaints from its
customers about long waiting times and the lack of accommodation for patients with insurances
like Medicaid. The institution requires to develop initiatives like the promotion of customer
satisfaction through the inclusion of Medicaid among patients. The acceptance of the services
can help in the development of more affordable services through the center.
Quality Initiatives
As a clinical manager at an urgent care center, the first initiative I would use to promote
customer satisfaction and to cut healthcare costs remains through the incorporation of technology
at the center to take part in the patient experience (Davidson, Shaffer,
Ye, Falzon, Emeruwa, Sundquist, & Ting, 2017). Innovative technology continues to
revolutionize the customer experience for many patients with interactive tools that...