Thank you for the opportunity to help you with your question!

• What are th

  nterpersonal skills are the life skills we use every day to communicate and interact with other people, both individually and in groups.  People who have worked on developing strong interpersonal skills are usually more successful in both their professional and personal lives.

  Employers often seek to hire staff with 'strong interpersonal skills' - they want people who will work well in a team and be able to communicate effectively with colleagues, customers and clients

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• How do you plan to manage conflict communication?
• When you have employees in conflict, the resulting tension can sabotage the performance of everyone in the office. Resolving conflict smooths things over and channels the negative feelings into productive solutions; the process allows your staff to develop problem-solving skills that make a team function effectively. To manage conflict in your company, develop an action plan that helps your staff resolve problems.
  
  • Do you set a goal for the outcome you are seeking to achieve?
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  • Do you consider your audience?

  • No matter what the writing project, you should plan to write to someone—that is, you should target an audience for your writing assignment. Audience analysis is crucial to understanding what should go into each piece of writing. You should consider your audience’s needs in your research; your content; the background information you provide; your tone, style, and wording; and the frequency with which you define terminology. Analyzing your audience will help you make the necessary decisions about what you will write.

    Many students assume that the teacher is the primary audience for the writing. Although your teacher may be your audience for an essay, he or she may also expect you to write for your classmates or others in your field of study.

    In addition to knowing who your audience is, you need to understand your purpose for writing. Writers always have a specific reason for writing, and purpose includes what the author intends to accomplish in the writing and how the author wants the reader to use the information. Purpose bridges the gap between audience and content, linking them inextricably to you, the writer.

    
    
  • What point of view do you try to convey?

  • Communication is at the heart of teamwork, right? Recently, I observed the following.

    A management team was trying to make a decision. Two team members kept stating information in support of their respective positions. They each dug deeper and deeper trenches around their positions, even repeating what they had already said to make their case. It was as if each person had made up his mind, wouldn't say anything that didn't directly support his opinion, and couldn't consider alternatives.

    I'm sure you've witnessed this type of communication pattern. I see it frequently, and unfortunately, a team can't make optimal decisions if they are communicating in this manner. The good news is there is a simple technique that can be used to help reduce this cycle of entrenchment. Let's call it the "convey."

    Why do team members push their point of view, only share info that supports their view, and appear unreceptive at times to other perspectives? It could be that they have an incentive to "win" the debate. But even when there is no incentive to do so, we see this phenomenon. The answer is that people are strongly driven to feel understood.

    What does the research tell us? Research by Shigehiro Oishi and others at the University of Virginia has shown that we feel better and more satisfied when we believe we are understood. People do not like to feel (either consciously or otherwise) that you don't "get them," so when they feel that way they use their communications primarily to make their view and opinions very clear to you. Until they feel understood, they will continue to pound away, repeat what is already known, and emphasize their point because they think "you must not get it." Therefore a powerful way to breakthrough this natural but counterproductive response is to effectively convey that you do get it.

    Recent research by Nadira Faulmüller from the University of Oxford and her colleagues in Germany makes this very clear. They found that the motivation to be understood can be even more powerful than the motivation to convince others. In a well-designed study published in the Personality of Social Psychology Bulletin, they showed that when people feel understood, they spend less time communicating information in support of their position. They can get on with the conversation and no longer need to bludgeon the other party with what psychologists call "preference-consistent" information. Interestingly, they found that individuals' use of preference-consistent information was driven far more by the need to be understood than by whether the other person agreed with them! You can have the same opinion that I do, but if I believe that you don't understand my thinking I may still keep giving you the "facts."

    Moreover, Frances Chen and her research associates at Stanford found that asking questions that indicate you are interested in trying to understand the other person's point of view can change the communication dynamics. When you ask questions, people become more open to engage in the conversation, act in a more receptive manner, and develop a more positive impression of you.

    
    
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