Employee Training Impact on Customer Satisfaction

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Funhaqn18

Writing

Description

Note: This is the first of three assignments which, as a whole, will cover all aspects of the project life cycle relevant to your selected project.

    You have been selected to be the Project Manager (for a project of your choice). The project that you decide to use should meet the key criteria of a project, such as (a) having a beginning and an end; (b) results in something being delivered to someone; (c) requires a series of activities that must be done to complete the project; and (d) requires resources (e.g., people, materials) to complete the work. The project can be one of a personal or professional nature and must last for at least nine (9) months. NOTE: You are prohibited from using projects that can found on the Internet, including projects found in places like CourseHero. All project submissions are submitted to Safe Assign for review.

      Instructions:

      In Assignment 1, you will write a three to four (3-4) page paper, in which you define the scope of your chosen project. In your paper you must:

      1. Provide a brief summary of your chosen project.
      2. Describe at least two (2) project goals and two (2) project objectives.
      3. Describe the project structure that you will use to manage the project.
      4. Identify the key customer(s) and at least two (2) stakeholders for your project. Discuss their roles and their impact to the project. Remember, you are delivering the project to your customer(s); however, there are others (stakeholders) who have a vested interest in your project.

      Your assignment must follow these formatting requirements:

      • This course requires use of Strayer Writing Standards (SWS). The format is different than other Strayer University courses. Please take a moment to review the SWS documentation for details.
      • Include a cover page containing the title of the assignment, the student's name, the professor's name, the course title, and the date. The cover page is not included in the required assignment page length.

      The specific course learning outcomes associated with this assignment are:

      • Analyze the key concepts, processes, and components of project management.
      • Develop a project plan including the critical elements of project scope and Work Breakdown Structure (WBS).

      Unformatted Attachment Preview

      Assignment 1: Initial Project Proposal Due Week 4 and worth 100 points Note: This is the first of three assignments which, as a whole, will cover all aspects of the project life cycle relevant to your selected project. You have been selected to be the Project Manager (for a project of your choice). The project that you decide to use should meet the key criteria of a project, such as (a) having a beginning and an end; (b) results in something being delivered to someone; (c) requires a series of activities that must be done to complete the project, and (d) requires resources (e.g., people materials) to complete the work. The project can be one of a personal or professional nature and must last for at least nine (9) months. NOTE: You are prohibited from using projects that can found on the Internet, including projects found in places like CourseHero. All project submissions are submitted to Safe Assign for review Instructions: In Assignment 1, you will write a three to four (3-4) page paper, in which you define the scope of your chosen project. In your paper you must: 1. Provide a brief summary of your chosen project. 2. Describe at least two (2) project goals and two (2) project objectives. 3. Describe the project structure that you will use to manage the project 4. Identify the key customer(s) and at least two (2) stakeholders for your project. Discuss their roles and their impact to the project. Remember, you are delivering the project to your customer(s); however, there are others (stakeholders) who have a vested interest in your project. Your assignment must follow these formatting requirements: • This course requires use of Strayer Writing Standards (SWS). The format is different than other Strayer University courses. Please take a moment to review the SWS documentation for details. • Include a cover page containing the title of the assignment, the student's name, the professor's name, the course title, and the date. The cover page is not included in the required assignment page length. The specific course learning outcomes associated with this assignment are: • Analyze the key concepts, processes, and components of project management • Develop a project plan including the critical elements of project scope and Work Breakdown Structure (WBS).
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      Explanation & Answer

      Attached.

      Running head: PROJECT PROPOSAL

      1

      The impact of employee social training on customer satisfaction

      Student’s name:
      Instructor:
      Course:
      Date:

      PROJECT PROPOSAL

      2

      The impact of employee social training on customer satisfaction
      Summary of the project
      This project centers on finding out the effectiveness of social training among employees
      to improve their approach and handling of customers. According to Hill Roche, & Allen (2007),
      the approach and handling of customers plays a big role in either attracting or losing customers.
      The project centers on equipping employees with knowledge regarding approach to clients; how
      to explain product and service specifications to clients; how to detect client needs and
      preferences; and how to communicate effectively with customers.
      The project will be conducted in five corporations and business entities located in
      Chicago and will entail assessing customer satisfaction for one month, exposing the employees
      of the select organizations to social training, and later on revaluating the satisfaction levels of
      customers whenever they leave the organizations premises. The employees will be trained using
      focus groups and workshops to ensure that they have better knowledge on how to approach all
      types of customers. The employees will also be taught about anger management and how to
      maintain compos...


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