Theories and Techniques A. Explain the five steps of the theory of constraints (TOC) process. To what processes might the company in the case study apply TOC? Why would applying TOC to these processes be advantageous? For the Theory of Constraints you can list the steps as described on page 316 of our OM textbook. You may find it helpful to list out as follows: Step 1-Identify the constraint. During this step, BYD would… Step 2-Develop a plan for overcoming the identified constraint, BYD would… Step 3-Etc… Be sure to provide an in-text citation for page 316 of our OM textbook. Please be sure to provide your own thoughts to what processes BYD might apply the Theory of Constraints. Also, state the benefits (advantages) of TOC here as well. As you address this section, you may find page 26 of the BYD case study helpful. B. Describe how total quality management (TQM) principles and tools can be used to improve quality in the latest line of products in the context of the case study. For this critical element, write out a few sentences regarding what TQM is, and then 1-2 paragraphs on how these tools can be applied to improve quality at BYD. TQM is described on pages 217-229 of our OM textbook. Basically, how can benchmarking, continuous improvement, employee empowerment, Six Sigma, etc. and TQM tools assist BYD in producing quality products? Data Analysis A. Draw a cause-and-effect diagram that assesses why some of the company’s supply chain partners might have struggled to implement some of the company’s newly developed materials. Summarize your findings from the diagram. The cause-and-effect diagram should be specific to supply chain partners failing to implement new materials for BYD. This is a what-if (hypothetical) scenario and you can brainstorm different reasons why a supply chain partner may fail to implement new materials. Your diagram (at minimum) needs to include issues with manpower, method, inventory, and equipment. You should have at least three specific causes for each major cause category. Page 226 of our OM textbook provides an example of a cause-and-effect diagram. You will also need to write a paragraph summarizing your cause-and-effect diagram. For example, BYD supply chain partners might struggle to implement new materials because of… You may consider using the below template (please ensure you enable macros). The Problem Statement and Major Cause Categories have already been filled in for you. Note: You will have to cut-and-paste the actual fishbone diagram into your word document or create one. If you choose to upload as an attachment, please be sure to indicate this within your word doc. Do not copy and paste a completed fishbone from another source; I need to see your work. B. Draw a hypothetical process (time-function) map for producing a recently released (within the past two years) product manufactured by the company. As an operations manager, how will you use the value map? Be sure to include your process map within your case study analysis. Page 289 provides an excellent example of a time function process map. The first column going down describes your different areas doing the work: Customer Sales Production Input Assembly Plant Warehouse Finish Plant Transport (Final Product) Note: Please indicate the number of days it takes for the product to get through each “area”. Also, include the total amount of time on the horizontal axis it will likely take to complete the entire project ex. 50 days. The days are basically “made-up” by you and how long you think each process at BYD might take. Steps that align vertically to other steps means they happen at the same time. After creating the time function map (either on your own or using a template), provide a few sentences explaining how you, in an OM capacity, would use the map. Many students note excess hold (wait) times when building the time function map so they can easily identify and “call-out” inefficiencies. C. Considering the data and options below, determine where the company should locate its new manufacturing plant. Explain why this would be the favorable location. You will use the data provided in the rubric to apply the factor rating method to determine the most favorable location for BYD’s new plant – Mexico City or Columbia, SC. Please ensure you include the chart with the calculated totals in your submission. Please see pages 345 & 346 of our OM textbook. The most favorable location will be the one with the highest overall weighted score. Please be sure to also explain why this (either Mexico City or Columbia, SC) is the “best” location (specific factors) and include additional factors of consideration.

Complete the following exercises from "Review Questions" located at the end of each chapter and put them into a Word document to submit to the instructor.Chapter 13, numbers 13.8 and 13.10Chapter 14, numbers 14.11 and 14.12Chapter 15, numbers 15.11 and 15.12Show all relevant work; use the equation editor in Microsoft Word when necessary.

7.A radar unit is used to measure speeds of cars on a motorway. The speeds are normally distributed with a mean of 90 km/hr and a standard deviation of 10 km/hr. What is the probability that a car picked at random is travelling at more than 100 km/hr? Round your answer to the nearest thousandth.8.A survey by the National Retail Federation found that women spend on average $146.21 for the Christmas holidays. Assume the standard deviation is $29.44. Find the percentage of women who spend less than $160.00. Assume the variable is normally distributed. Express the answer in the form of a percentage (do not include % sign in your answer). Round your answer to the nearest hundredth.9.Each month, an American household generates an average of 28 pounds of newspaper for garbage or recycling. Assume the standard deviation is 2 pounds. If a household is selected at random, find the probability of its generation between 27 and 31 pounds per month. Assume the variable is normally distributed. Express your answer as a percentage. (do not include % sign in your answer). Round your answer to the nearest hundredth10.The national average SAT score (for Verbal and Math) is 1028. If we assume a normal distribution with standard deviation 92, what is the probability that a randomly selected score exceeds 1200? Express your answer as a decimal. Round your answer to the nearest hundredth.11.To qualify for a police academy, candidates must score in the top 10% on a general abilities test. The test has a mean of 200 and a standard deviation of 20. Find the lowest possible score to qualify. Assume the test scores are normally distributed.12.The average price of a personal computer is $949. If the computer prices are normally distributed with a standard deviation of $100, the least expensive 10% of personal computers cost less than what amount? Round your answer to the nearest dollar.