Paid & Open-source CRM Platforms Comparison

Anonymous
timer Asked: Jan 29th, 2019
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Question Description

Overview

There are many different CRM platforms available. Some are cloud-based, others are locally hosted. Some are designed around integrations and other business process or enterprise-level activities while others are solely CRM systems. Some have mobile capabilities, portal integrations, push services (e.g., email, text), and offer real-time analytics decisions at or beyond the point of sale based on customer profile. There are many popular CRM systems that often require a six-figure investment (HubSpot, Oracle CRM, Salesforce, SAP CRM, Microsoft Dynamics CRM, Zoho Office Suite, BPM Online, NetSuite CRM, etc.). Each platform has different uses, focal points, integrations, and capabilities. But, there are also free CRM platforms available that are open source and extremely powerful.

Assignment

Choose three (3) paid CRM systems and (2) open-source, or free, CRM systems. Compare and contrast the five (5) chosen systems, identifying their similarities and differences in a single document by creating a comparison chart.

Tutor Answer

Cess
School: UCLA

Hello, i have posted the answers kindly confirm contact me if you have any questions, thank you.

1

Running head: CRM PLATFORMS

CRM Platforms
Name
Institutional Affiliation

CRM PLATFORMS

2
CRM Platforms

Customer Relationship Management (CRM) platforms are systems used by the
management teams of various organizations to manage its relationship with the current and
potential customers. The platforms help the organization to stay connected with the
customers, to streamline the operations of the organization and to increase the profit of the
corporation (Kumar & Reinartz, 2018). The CRM software differ in their modes of
improving the relationship between the customers and the management. However, most of
them record the customer information such as emails, website name, social media profile and
any other crucial information. It organizes the information in order to provide a complete
profile about the customers and subsequently forms a basis of establishing a firm relationship
with ...

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Anonymous
Excellent job

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