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HCC Emotional Intelligence in The Work Place & Dr Alan Robarge Video Analysis Essay
This Mid-Term will be fairly easy. You are REQUIRED TO PERFORM ALL ACTIVITIES GIVEN IN YOUR POWERPOINT file titled “Deco ...
HCC Emotional Intelligence in The Work Place & Dr Alan Robarge Video Analysis Essay
This Mid-Term will be fairly easy. You are REQUIRED TO PERFORM ALL ACTIVITIES GIVEN IN YOUR POWERPOINT file titled “Decoding Your Emotions And Feelings PROCESS”.After doing all of those activities specified in this “Decoding Your Emotions And Feelings PROCESS” PowerPoint file, you will write your answers as a MS Word document, using EXAM ANSWERING TEMPLATE BELOWTEMPLATE 1.You must listen to and ANALYZE each of the video segments of Dr. Robarge’s YouTube videos embedded in the “Decoding Your Emotions and Feelings PROCESS”. Specifically, Dr. Robarge’s two YouTube videos are titled: 1. “Defining Attachment Trauma: How to Heal Attachment Wounds” https://www.youtube.com/watch?v=AiUjc2qV0BA and 2. “How to Heal Attachment Trauma - It Depends” https://www.youtube.com/watch?v=yM_z9SzOxXo. The URL links for both YouTube videos are also embedded in this “Decoding Your Emotions and Feelings PROCESS” PowerPoint file. You only need to watch and analyze the video segments specified in the PowerPoint file.2.Your Mid-Term comprises you completing all 11 DECODING Process Moments, as listed and described in your “Decoding Your Emotions And Feelings PROCESS” PowerPoint file and shown below:Process Moment #1.Preparation for Visualization/Decoding;Process Moment #2.Visualization;Process Moment #3.Questioning (Your Mental Movie Note-Taking)Process Moment #4.Questioning With Written NotesProcess Moment #5.Questioning 4 Universal Pairs Of Wants/Not WantsProcess Moment #6.Questioning Your Maslow’s Needs HierarchyProcess Moment #7.Journaling (Your Mental Movie Clips)Process Moment #8.Follow-up Questions for your JournalingProcess Moment #9.Figuring Out Your Lesson-To-LearnProcess Moment #10. Connect-The-DotsProcess Moment #11.Briefly Describe Your Lesson-To-Learn3.To assist yourself is identifying your feelings, using the appropriate language, go to Dr. Karla McLaren’s website and use/download her Your Emotional Vocabulary List freely available for you to use. https://karlamclaren.com/emotional-vocabulary-page/ Using McLaren’s definitions for each emotion/feeling you identify, answer this question accordingly: for Process Moments #3, #4, #7 and #8, you will likely explain your feelings as you briefly write down and describe the key ideas, words, feelings, images you recall from your Mental Notes and your WRITTEN Note Paper Notes you wrote down about your Exercise #A or #B A-R-S:
Your EXAM ANSWERING TEMPLATE - Your Required Answers to Each 11 Process Moments Exercises:Process Moment #1 - Preparation for Visualization/DecodingYOU MUST: briefly describe how you felt and what feelings/thoughts you had;Process Moment #2 - VisualizationYOU MUST: briefly describe the extent of how clearly and vividly you re-experienced your mental movie;Process Moment #3 - Questioning (Your Mental Movie Note-Taking)YOU MUST: write down a few of the memory flashes, images, sounds, hunches, whether random material that popped into you mind as recall from the mental movie scene.Process Moment #4 - Questioning With Written NotesYOU MUST: write those written notes you recorded in your notes;Process Moment #5 - Questioning 4 Universal Pairs of Wants/Not WantsYOU MUST:a.Write down the specific 4 universal pairs of feelings human wants versus not-wants which applied to your Action-Reaction Situation. Briefly list and describe those specific 8 universal wants/feelings, you experienced during your Action-Reaction Situation, which you recorded in your notes during this Process Moment #5 Exercise.b.Explain precisely and logically why you interpreted your Action-Reaction Situation (Exercise #A or #B) to be the universal want(s)/feeling(s) you chose? Explain your reasoning in terms of the situation you’ve described in the A-R-S.Process Moment #6 - Questioning Your Maslow’s Needs HierarchyYOU MUST:a.Write down the specific Maslow’s Needs applying to your Action-Reaction Situation. Write down below which 1 or more of the 5 Maslow’s Hierarchy of Needs, you recorded in your notes during the during this Process Moment #6 Exercise.b.Explain precisely and logically why you interpreted your Action-Reaction Situation (Exercise #A or #B) to be the Maslow need(s) you chose? Explain your reasoning in terms of the situation you’ve described in the A-R-S.Process Moment #7 - Journaling (Your Mental Movie Clips)YOU MUST: Just list only the top 5 “impressions” of what should have been many, many more “impressions” you’ve written down. You should have randomly jotted down these “impressions” in your Journaling. These top 5 “impressions” should be those mental content that you feel comfortable sharing from your journaling notes about your Mental Movie video clips. Types of “impressions” you MAY have experienced and written down randomly, as these occurred in your mind, are: key words, key feelings and emotions, key thought and impressions, symbols, colors, people you know, pets, celebrities, memory flashes occurring, etc. that you were experiencing.Process Moment #8 - Follow-up Questions for your Journaling – THIS DECODING SESSION “PULLS TOGETHER” ALL OF THE ABOVE PROCESS MOMENT ACTIVITIES TO HELP YOU FIGURE OUT A LOT OF YOUR LESSON-TO-LEARN OVERALL. THEREFORE, IT IS IMPORTANT THAT YOU ANSWER ALL QUESTIONS BELOW FOR ONLY THE OVERALL THOUGHTS AND FEELINGS OCCURRING DURING THE ACTION-REACTION SITUATION YOU ARE DECODING. Answer EACH question for the dominant THOUGHTS AND FEELINGS associated with the overall event you are decoding. This means that, in this Process Moment #8, you are NOT answering these questions about the top 5 “impressions” you just listed above.But here you’re meant to reflect upon and write about the your overall major “THOUGHT(s)” and major “FEELING(S)” that occurred to you during the Action-Reaction Situation (I.E., THE MID-TERM EXERCISE #A – An Emotional Argument Between You and a Personal Friend Awareness” or EXERCISE #B – A Workplace Interpersonal Conflict Between You and A Co-Worker (or Manager)).I.YOU MUST: ANSWER THE 7 QUESTIONS REFLECTING UPON THE overall major “THOUGHT(s)” YOU WERE THINKING AT THE TIME OF THE ACTION-REACTION SITUATION:1.“Why did I think those specific thoughts in that situation with that person?”•In Mindful State, notice the clues flowing through your mind;•Write the key points describing this•Pause until you’ve recorded your description in your journal;2.“What’s the significance and meaning of the thoughts I experienced?”•In Mindful State, notice the clues flowing through your mind;•Write the key points describing this•Pause until you’ve recorded your description in your journal;3.“What might those specific thoughts about that person in that situation be revealing about me?”•In Mindful State, notice the clues flowing through your mind;•Write the key points describing this•Pause until you’ve recorded your description in your journal;4.When was the last time I thought such thoughts?”•In Mindful State, notice the clues flowing through your mind;•Write the key points describing this•Pause until you’ve recorded your description in your journal;5.“When was the first time I thought such thoughts?”•In Mindful State, notice the clues flowing through your mind;•Write the key points describing this•Pause until you’ve recorded your description in your journal;6.“Do I often find myself in situations during which I think such thoughts”•In Mindful State, notice the clues flowing through your mind;•Write the key points describing this•Pause until you’ve recorded your description in your journal;7.If so, doesn’t this suggest something deeper to discover about me?”•In Mindful State, notice the clues flowing through your mind;•Write the key points describing this•Pause until you’ve recorded your description in your journal;II.YOU MUST: ANSWER THE 7 QUESTIONS REFLECTING UPON THE overall major “FEELINGS” YOU WERE FEELING AT THE TIME OF THE ACTION-REACTION SITUATION:1.“Why did I feel that specific feeling in that situation with that person?”• In Mindful State, notice the clues flowing through your mind;•Write the key points describing this•Pause until you’ve recorded your description in your journal;2.“What’s the significance and meaning of the feelings I experienced?”•In Mindful State, notice the clues flowing through your mind;•Write the key points describing this•Pause until you’ve recorded your description in your journal;3.“What might those specific feelings about that person in that situation be revealing about me?”•In Mindful State, notice the clues flowing through your mind;•Write the key points describing this•Pause until you’ve recorded your description in your journal;4.“When was the last time I felt those same feelings?”•In Mindful State, notice the clues flowing through your mind;•Write the key points describing this•Pause until you’ve recorded your description in your journal;5.“When was the first time I felt those same feelings?”•In Mindful State, notice the clues flowing through your mind;•Write the key points describing this•Pause until you’ve recorded your description in your journal;6.“Do I often find myself in situations during which I feel such feelings?”•In Mindful State, notice the clues flowing through your mind;•Write the key points describing this•Pause until you’ve recorded your description in your journal;7.If so, doesn’t this suggest something deeper to discover about me?”•In Mindful State, notice the clues flowing through your mind;•Write the key points describing this•Pause until you’ve recorded your description in your journal;Process Moment #9 - Figuring Out Your Lesson-To-LearnYOU MUST: ANSWER EACH OF EAKMAN’S FACTORS BELOW AS IT RELATES TO YOUR ACTION-REACTION SITUATION:Factor 1.- How close your trigger response in the Action-Reaction Situation was to a universal emotional response? (universal emotions: fear, aggression, sadness/depression, anger, delight, desire, excitement, joy, disgust, shame/embarrassment, optimism, pessimism, and enthusiasm);Factor 2.- How close your trigger event in the Action-Reaction Situation resembled a past deeper learned trigger response? (for example, an open emotional wound stemming from unresolved childhood trauma);Factor 3.- How early in your life did you learn such a triggered response? (the earlier, the more difficult to overcome);Factor 4.- How intense was your emotional charge was when you experienced that learned triggered response in your past? (the more intense the events, the more powerful their raw emotional hijacking ability);Factor 5. - How frequently you experienced the events that created your past learned triggered response? (the more frequent, the more entrenched the tendency to react in a particular way);Factor 6.- your unique emotional behavior style—a. How fast do you respond emotionally? b. How intense your emotional responses are? and b. How long it takes for you to recover from the emotional trigger event? Answer all three.Process Moment #10 - Connect-The-DotsYOU MUST: YOU MUST: briefly describe the general pattern/picture of meaning and significance you’ve have generalized from the Process Moments #1 to #9 content, impressions and answers to questions given above. By this point, such a set of generalized meanings should have occurred to you. Write these generalizations down here.Process Moment #11 - Briefly Describe Your Lesson-To-LearnYOU MUST: Now you are able to succinctly describe what you think this lesson-to-learn in terms to state: My decoding of the Action-Reaction-Situation (Exercise #A or #B) has shown me that I must change (you state clearly and concisely what those specific changes you need to make).
MGMT 408 Embry Riddle Aeronautical Onnie Jewellers Quality Management Case Analysis
MGMT 408: QUALITY MANAGEMENT (ONNIE JEWELLERS) Case studyThere is a 8-page minimum (12 DPI Times New Roman) excluding the ...
MGMT 408 Embry Riddle Aeronautical Onnie Jewellers Quality Management Case Analysis
MGMT 408: QUALITY MANAGEMENT (ONNIE JEWELLERS) Case studyThere is a 8-page minimum (12 DPI Times New Roman) excluding the title page, pages of content and references.
A T Still University Customer Service Operations Management Report
Course ScenarioAs you continue in the Emerging Leaders Onboarding Learning and Development program for the second quarter, ...
A T Still University Customer Service Operations Management Report
Course ScenarioAs you continue in the Emerging Leaders Onboarding Learning and Development program for the second quarter, you have experienced a few successes and now some wins. During this onboarding program you have continued to participate in assessments and have now completed a leadership development and a strategic plan outline. Now let us continue to move forward in the onboarding program where you are now being asked to develop a customer service plan outline to help you to demonstrate your ability to distinguish operational practices that will create an exceptional customer experience.InstructionsFor this customer service plan, establish an outline to distinguish operational practices that will create an exceptional customer experience program by addressing and answering the following questions:What is an exceptional customer experience? Explain how you as an Emerging Leader will define an exceptional customer experience for your organizational customers.What steps should team members take to create an exceptional customer experience? Explain how you as an Emerging Leader will develop your team members to implement these steps.What metrics will you use to measure the effectiveness of an organizational exceptional customer experience program? Explain how you as an Emerging Leader will use these outcomes to sustain and maintain an organizational exceptional customer experience program.Grading RubricFFCBA01234No PassNo PassCompetenceProficiencyMasteryNot SubmittedNo identification of customer service plan that will create an exceptional customer experience program, missing basic features and support.Identifies customer service plan that will create an exceptional customer experience program, but lacks explanation of basic features.Identifies customer service plan that will create an exceptional customer experience program with explanation and supports stance.Identifies customer service plan that will create an exceptional customer experience program, fully explains features and supports stance.Not SubmittedNo selection of operational practices that will create an exceptional customer experience.Selects operational practices that will create an exceptional customer experience, but lacks explanation and personal examples.Selects operational practices that will create an exceptional customer experience with explanation and personal examples.Selects operational practices that will create an exceptional customer experience with fully supported personal examples and explanation.Not SubmittedNo noticeable attempt to define exceptional customer experience.Correctly defines one key aspect of the exceptional customer experience; attempts to define another.Correctly defines key aspect of the exceptional customer experience.Correctly defines one key aspect of the exceptional customer experience with supporting research.Not SubmittedNo noticeable attempt to explain how an Emerging Leader will develop team members to implement an exceptional customer experience.Attempts to explain how an Emerging Leader will develop team members to implement an exceptional customer experience with some supporting evidence.Explains how an Emerging Leader will develop team members to implement an exceptional customer experience with supporting evidence.Thoroughly explains how an Emerging Leader will develop team members to implement an exceptional customer experience with strong supporting evidence.Not SubmittedNo identification of metrics used to measure the effectiveness of an exceptional customer experience program.Attempts to define metrics used to measure the effectiveness of an exceptional customer experience program with minimal supporting information.Describes metrics used to measure the effectiveness of an exceptional customer experience program with supporting information.Defines metrics used to measure the effectiveness of an exceptional customer experience program with strong supporting evidence.Not SubmittedNo discussion of how an Emerging Leader will use metrics to sustain and maintain an organizational exceptional customer experience program.Attempt to discuss how an Emerging Leader will use metrics to sustain and maintain an organizational exceptional customer, but lacks full explanation and examples.Discusses how an Emerging Leader will use metrics to sustain and maintain an organizational exceptional customer experience program with support through explanation and examples.Discusses how an Emerging Leader will use metrics to sustain and maintain an organizational exceptional customer experience program with fully supported and thorough explanations and Emerging Leader examples.
Sentiment Analysis and Process
Write a 1-2 page, APA formatted paper with citations and references,
analyzing sentiment analysis. Within your paper, di ...
Sentiment Analysis and Process
Write a 1-2 page, APA formatted paper with citations and references,
analyzing sentiment analysis. Within your paper, discuss what sentiment
analysis is used for and provide examples of popular application. List
the steps in the sentiment analysis process and briefly compare the two
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Agile and Lean project management methodologies are two famous methods of project management recognized globally. The two methodologies help the teams ...
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Hi , my name is Moreen Sevo this homework is simple as that " apply all the instructions I attached to the paragraph I sen ...
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Hi , my name is Moreen Sevo this homework is simple as that " apply all the instructions I attached to the paragraph I sent "You need a good word and excel experience to be able to solve it professionally.
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HCC Emotional Intelligence in The Work Place & Dr Alan Robarge Video Analysis Essay
This Mid-Term will be fairly easy. You are REQUIRED TO PERFORM ALL ACTIVITIES GIVEN IN YOUR POWERPOINT file titled “Deco ...
HCC Emotional Intelligence in The Work Place & Dr Alan Robarge Video Analysis Essay
This Mid-Term will be fairly easy. You are REQUIRED TO PERFORM ALL ACTIVITIES GIVEN IN YOUR POWERPOINT file titled “Decoding Your Emotions And Feelings PROCESS”.After doing all of those activities specified in this “Decoding Your Emotions And Feelings PROCESS” PowerPoint file, you will write your answers as a MS Word document, using EXAM ANSWERING TEMPLATE BELOWTEMPLATE 1.You must listen to and ANALYZE each of the video segments of Dr. Robarge’s YouTube videos embedded in the “Decoding Your Emotions and Feelings PROCESS”. Specifically, Dr. Robarge’s two YouTube videos are titled: 1. “Defining Attachment Trauma: How to Heal Attachment Wounds” https://www.youtube.com/watch?v=AiUjc2qV0BA and 2. “How to Heal Attachment Trauma - It Depends” https://www.youtube.com/watch?v=yM_z9SzOxXo. The URL links for both YouTube videos are also embedded in this “Decoding Your Emotions and Feelings PROCESS” PowerPoint file. You only need to watch and analyze the video segments specified in the PowerPoint file.2.Your Mid-Term comprises you completing all 11 DECODING Process Moments, as listed and described in your “Decoding Your Emotions And Feelings PROCESS” PowerPoint file and shown below:Process Moment #1.Preparation for Visualization/Decoding;Process Moment #2.Visualization;Process Moment #3.Questioning (Your Mental Movie Note-Taking)Process Moment #4.Questioning With Written NotesProcess Moment #5.Questioning 4 Universal Pairs Of Wants/Not WantsProcess Moment #6.Questioning Your Maslow’s Needs HierarchyProcess Moment #7.Journaling (Your Mental Movie Clips)Process Moment #8.Follow-up Questions for your JournalingProcess Moment #9.Figuring Out Your Lesson-To-LearnProcess Moment #10. Connect-The-DotsProcess Moment #11.Briefly Describe Your Lesson-To-Learn3.To assist yourself is identifying your feelings, using the appropriate language, go to Dr. Karla McLaren’s website and use/download her Your Emotional Vocabulary List freely available for you to use. https://karlamclaren.com/emotional-vocabulary-page/ Using McLaren’s definitions for each emotion/feeling you identify, answer this question accordingly: for Process Moments #3, #4, #7 and #8, you will likely explain your feelings as you briefly write down and describe the key ideas, words, feelings, images you recall from your Mental Notes and your WRITTEN Note Paper Notes you wrote down about your Exercise #A or #B A-R-S:
Your EXAM ANSWERING TEMPLATE - Your Required Answers to Each 11 Process Moments Exercises:Process Moment #1 - Preparation for Visualization/DecodingYOU MUST: briefly describe how you felt and what feelings/thoughts you had;Process Moment #2 - VisualizationYOU MUST: briefly describe the extent of how clearly and vividly you re-experienced your mental movie;Process Moment #3 - Questioning (Your Mental Movie Note-Taking)YOU MUST: write down a few of the memory flashes, images, sounds, hunches, whether random material that popped into you mind as recall from the mental movie scene.Process Moment #4 - Questioning With Written NotesYOU MUST: write those written notes you recorded in your notes;Process Moment #5 - Questioning 4 Universal Pairs of Wants/Not WantsYOU MUST:a.Write down the specific 4 universal pairs of feelings human wants versus not-wants which applied to your Action-Reaction Situation. Briefly list and describe those specific 8 universal wants/feelings, you experienced during your Action-Reaction Situation, which you recorded in your notes during this Process Moment #5 Exercise.b.Explain precisely and logically why you interpreted your Action-Reaction Situation (Exercise #A or #B) to be the universal want(s)/feeling(s) you chose? Explain your reasoning in terms of the situation you’ve described in the A-R-S.Process Moment #6 - Questioning Your Maslow’s Needs HierarchyYOU MUST:a.Write down the specific Maslow’s Needs applying to your Action-Reaction Situation. Write down below which 1 or more of the 5 Maslow’s Hierarchy of Needs, you recorded in your notes during the during this Process Moment #6 Exercise.b.Explain precisely and logically why you interpreted your Action-Reaction Situation (Exercise #A or #B) to be the Maslow need(s) you chose? Explain your reasoning in terms of the situation you’ve described in the A-R-S.Process Moment #7 - Journaling (Your Mental Movie Clips)YOU MUST: Just list only the top 5 “impressions” of what should have been many, many more “impressions” you’ve written down. You should have randomly jotted down these “impressions” in your Journaling. These top 5 “impressions” should be those mental content that you feel comfortable sharing from your journaling notes about your Mental Movie video clips. Types of “impressions” you MAY have experienced and written down randomly, as these occurred in your mind, are: key words, key feelings and emotions, key thought and impressions, symbols, colors, people you know, pets, celebrities, memory flashes occurring, etc. that you were experiencing.Process Moment #8 - Follow-up Questions for your Journaling – THIS DECODING SESSION “PULLS TOGETHER” ALL OF THE ABOVE PROCESS MOMENT ACTIVITIES TO HELP YOU FIGURE OUT A LOT OF YOUR LESSON-TO-LEARN OVERALL. THEREFORE, IT IS IMPORTANT THAT YOU ANSWER ALL QUESTIONS BELOW FOR ONLY THE OVERALL THOUGHTS AND FEELINGS OCCURRING DURING THE ACTION-REACTION SITUATION YOU ARE DECODING. Answer EACH question for the dominant THOUGHTS AND FEELINGS associated with the overall event you are decoding. This means that, in this Process Moment #8, you are NOT answering these questions about the top 5 “impressions” you just listed above.But here you’re meant to reflect upon and write about the your overall major “THOUGHT(s)” and major “FEELING(S)” that occurred to you during the Action-Reaction Situation (I.E., THE MID-TERM EXERCISE #A – An Emotional Argument Between You and a Personal Friend Awareness” or EXERCISE #B – A Workplace Interpersonal Conflict Between You and A Co-Worker (or Manager)).I.YOU MUST: ANSWER THE 7 QUESTIONS REFLECTING UPON THE overall major “THOUGHT(s)” YOU WERE THINKING AT THE TIME OF THE ACTION-REACTION SITUATION:1.“Why did I think those specific thoughts in that situation with that person?”•In Mindful State, notice the clues flowing through your mind;•Write the key points describing this•Pause until you’ve recorded your description in your journal;2.“What’s the significance and meaning of the thoughts I experienced?”•In Mindful State, notice the clues flowing through your mind;•Write the key points describing this•Pause until you’ve recorded your description in your journal;3.“What might those specific thoughts about that person in that situation be revealing about me?”•In Mindful State, notice the clues flowing through your mind;•Write the key points describing this•Pause until you’ve recorded your description in your journal;4.When was the last time I thought such thoughts?”•In Mindful State, notice the clues flowing through your mind;•Write the key points describing this•Pause until you’ve recorded your description in your journal;5.“When was the first time I thought such thoughts?”•In Mindful State, notice the clues flowing through your mind;•Write the key points describing this•Pause until you’ve recorded your description in your journal;6.“Do I often find myself in situations during which I think such thoughts”•In Mindful State, notice the clues flowing through your mind;•Write the key points describing this•Pause until you’ve recorded your description in your journal;7.If so, doesn’t this suggest something deeper to discover about me?”•In Mindful State, notice the clues flowing through your mind;•Write the key points describing this•Pause until you’ve recorded your description in your journal;II.YOU MUST: ANSWER THE 7 QUESTIONS REFLECTING UPON THE overall major “FEELINGS” YOU WERE FEELING AT THE TIME OF THE ACTION-REACTION SITUATION:1.“Why did I feel that specific feeling in that situation with that person?”• In Mindful State, notice the clues flowing through your mind;•Write the key points describing this•Pause until you’ve recorded your description in your journal;2.“What’s the significance and meaning of the feelings I experienced?”•In Mindful State, notice the clues flowing through your mind;•Write the key points describing this•Pause until you’ve recorded your description in your journal;3.“What might those specific feelings about that person in that situation be revealing about me?”•In Mindful State, notice the clues flowing through your mind;•Write the key points describing this•Pause until you’ve recorded your description in your journal;4.“When was the last time I felt those same feelings?”•In Mindful State, notice the clues flowing through your mind;•Write the key points describing this•Pause until you’ve recorded your description in your journal;5.“When was the first time I felt those same feelings?”•In Mindful State, notice the clues flowing through your mind;•Write the key points describing this•Pause until you’ve recorded your description in your journal;6.“Do I often find myself in situations during which I feel such feelings?”•In Mindful State, notice the clues flowing through your mind;•Write the key points describing this•Pause until you’ve recorded your description in your journal;7.If so, doesn’t this suggest something deeper to discover about me?”•In Mindful State, notice the clues flowing through your mind;•Write the key points describing this•Pause until you’ve recorded your description in your journal;Process Moment #9 - Figuring Out Your Lesson-To-LearnYOU MUST: ANSWER EACH OF EAKMAN’S FACTORS BELOW AS IT RELATES TO YOUR ACTION-REACTION SITUATION:Factor 1.- How close your trigger response in the Action-Reaction Situation was to a universal emotional response? (universal emotions: fear, aggression, sadness/depression, anger, delight, desire, excitement, joy, disgust, shame/embarrassment, optimism, pessimism, and enthusiasm);Factor 2.- How close your trigger event in the Action-Reaction Situation resembled a past deeper learned trigger response? (for example, an open emotional wound stemming from unresolved childhood trauma);Factor 3.- How early in your life did you learn such a triggered response? (the earlier, the more difficult to overcome);Factor 4.- How intense was your emotional charge was when you experienced that learned triggered response in your past? (the more intense the events, the more powerful their raw emotional hijacking ability);Factor 5. - How frequently you experienced the events that created your past learned triggered response? (the more frequent, the more entrenched the tendency to react in a particular way);Factor 6.- your unique emotional behavior style—a. How fast do you respond emotionally? b. How intense your emotional responses are? and b. How long it takes for you to recover from the emotional trigger event? Answer all three.Process Moment #10 - Connect-The-DotsYOU MUST: YOU MUST: briefly describe the general pattern/picture of meaning and significance you’ve have generalized from the Process Moments #1 to #9 content, impressions and answers to questions given above. By this point, such a set of generalized meanings should have occurred to you. Write these generalizations down here.Process Moment #11 - Briefly Describe Your Lesson-To-LearnYOU MUST: Now you are able to succinctly describe what you think this lesson-to-learn in terms to state: My decoding of the Action-Reaction-Situation (Exercise #A or #B) has shown me that I must change (you state clearly and concisely what those specific changes you need to make).
MGMT 408 Embry Riddle Aeronautical Onnie Jewellers Quality Management Case Analysis
MGMT 408: QUALITY MANAGEMENT (ONNIE JEWELLERS) Case studyThere is a 8-page minimum (12 DPI Times New Roman) excluding the ...
MGMT 408 Embry Riddle Aeronautical Onnie Jewellers Quality Management Case Analysis
MGMT 408: QUALITY MANAGEMENT (ONNIE JEWELLERS) Case studyThere is a 8-page minimum (12 DPI Times New Roman) excluding the title page, pages of content and references.
A T Still University Customer Service Operations Management Report
Course ScenarioAs you continue in the Emerging Leaders Onboarding Learning and Development program for the second quarter, ...
A T Still University Customer Service Operations Management Report
Course ScenarioAs you continue in the Emerging Leaders Onboarding Learning and Development program for the second quarter, you have experienced a few successes and now some wins. During this onboarding program you have continued to participate in assessments and have now completed a leadership development and a strategic plan outline. Now let us continue to move forward in the onboarding program where you are now being asked to develop a customer service plan outline to help you to demonstrate your ability to distinguish operational practices that will create an exceptional customer experience.InstructionsFor this customer service plan, establish an outline to distinguish operational practices that will create an exceptional customer experience program by addressing and answering the following questions:What is an exceptional customer experience? Explain how you as an Emerging Leader will define an exceptional customer experience for your organizational customers.What steps should team members take to create an exceptional customer experience? Explain how you as an Emerging Leader will develop your team members to implement these steps.What metrics will you use to measure the effectiveness of an organizational exceptional customer experience program? Explain how you as an Emerging Leader will use these outcomes to sustain and maintain an organizational exceptional customer experience program.Grading RubricFFCBA01234No PassNo PassCompetenceProficiencyMasteryNot SubmittedNo identification of customer service plan that will create an exceptional customer experience program, missing basic features and support.Identifies customer service plan that will create an exceptional customer experience program, but lacks explanation of basic features.Identifies customer service plan that will create an exceptional customer experience program with explanation and supports stance.Identifies customer service plan that will create an exceptional customer experience program, fully explains features and supports stance.Not SubmittedNo selection of operational practices that will create an exceptional customer experience.Selects operational practices that will create an exceptional customer experience, but lacks explanation and personal examples.Selects operational practices that will create an exceptional customer experience with explanation and personal examples.Selects operational practices that will create an exceptional customer experience with fully supported personal examples and explanation.Not SubmittedNo noticeable attempt to define exceptional customer experience.Correctly defines one key aspect of the exceptional customer experience; attempts to define another.Correctly defines key aspect of the exceptional customer experience.Correctly defines one key aspect of the exceptional customer experience with supporting research.Not SubmittedNo noticeable attempt to explain how an Emerging Leader will develop team members to implement an exceptional customer experience.Attempts to explain how an Emerging Leader will develop team members to implement an exceptional customer experience with some supporting evidence.Explains how an Emerging Leader will develop team members to implement an exceptional customer experience with supporting evidence.Thoroughly explains how an Emerging Leader will develop team members to implement an exceptional customer experience with strong supporting evidence.Not SubmittedNo identification of metrics used to measure the effectiveness of an exceptional customer experience program.Attempts to define metrics used to measure the effectiveness of an exceptional customer experience program with minimal supporting information.Describes metrics used to measure the effectiveness of an exceptional customer experience program with supporting information.Defines metrics used to measure the effectiveness of an exceptional customer experience program with strong supporting evidence.Not SubmittedNo discussion of how an Emerging Leader will use metrics to sustain and maintain an organizational exceptional customer experience program.Attempt to discuss how an Emerging Leader will use metrics to sustain and maintain an organizational exceptional customer, but lacks full explanation and examples.Discusses how an Emerging Leader will use metrics to sustain and maintain an organizational exceptional customer experience program with support through explanation and examples.Discusses how an Emerging Leader will use metrics to sustain and maintain an organizational exceptional customer experience program with fully supported and thorough explanations and Emerging Leader examples.
Sentiment Analysis and Process
Write a 1-2 page, APA formatted paper with citations and references,
analyzing sentiment analysis. Within your paper, di ...
Sentiment Analysis and Process
Write a 1-2 page, APA formatted paper with citations and references,
analyzing sentiment analysis. Within your paper, discuss what sentiment
analysis is used for and provide examples of popular application. List
the steps in the sentiment analysis process and briefly compare the two
methods for polarity identification.
17 pages
Revised Project Management Final
Agile and Lean project management methodologies are two famous methods of project management recognized globally. The two ...
Revised Project Management Final
Agile and Lean project management methodologies are two famous methods of project management recognized globally. The two methodologies help the teams ...
FORMATTING TEXT AND GRAPHICs
Hi , my name is Moreen Sevo this homework is simple as that " apply all the instructions I attached to the paragraph I sen ...
FORMATTING TEXT AND GRAPHICs
Hi , my name is Moreen Sevo this homework is simple as that " apply all the instructions I attached to the paragraph I sent "You need a good word and excel experience to be able to solve it professionally.
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