HIM230 Monitoring Productivity Standards

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The Director of HIM has been receiving calls from customers concerning late response to the Release of Information (ROI) requests. You are the supervisor who has been tasked to investigate the problem.

1. Using the raw data below on the number of requests completed by each specialist for a month, compile the data utilizing a quality improvement tool (bar graph, line chart etc) that you feel best represents the data for the Director.

2. Analyze your ROI workflow and identify where problems might occur that would impact productivity. Suggest how you will address these issues to help your staff meet the required deadlines. 

The Director of HIM has been receiving calls from customers concerning late response to the Release of Information (ROI) requests. You are the supervisor who has been tasked to investigate the problem. 1. Using the raw data below on the number of requests completed by each specialist for a month, compile the data utilizing a quality improvement tool (bar graph, line chart etc) that you feel best represents the data for the Director. 2. Analyze your ROI workflow and identify where problems might occur that would impact productivity. Suggest how you will address these issues to help your staff meet the required deadlines. A. You are currently using an electronic health record, however, have older paper records located in an off-storage site. B. The department’s copier is an older model that is prone to breakdowns. C. Your ROI staff serve as the receptionist for the department, receiving requests, answering the phone, and greet requestors who are picking up the completed requests. D. Your current method of tracking requests consists of a spiral notebook. 3. Analyze your ROI staff and identify how you will address these issues to help your staff met the required deadlines. Think about continuing education opportunities for your ROI staff. A. B. C. D. ROI Specialist #1 has been employed for 10 years. ROI Specialist #2 has been employed for 4 years. ROI Specialist #3 has been employed for two months. ROI Specialist #4 has been employed for one year. Productivity Report Release of Information Standard: 20 requests per day ROI Week 1 Week 2 Week 3 Week 4 Specialist 1 90 100 95 100 2 100 105 105 95 3 70 75 90 85 4 85 85 90 100

Tutor Answer

markjunior209
School: Purdue University

Hello, your assignment is complete. Thank you

Surname 1
Your name
Professor’s name
Course name
Date of Submission
Monitoring Productivity Standards

A graph of completed requests per specialist in a
month
120

Completed requests

100
80
60
40
20
0
week1

week 2

week 3

week4

Reviewing the data given, it is evident that there is inefficiency in the workflow of the
specialist. The average completed request per worker in a week is around 92 responses. This
indicates that there is a chance for an improvement whereby the specialist can respond to an
average of over 100 requests per week. In addition, more experienced or rather the specialists
who have more years of employment in HIM seem to have a higher rate of...

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Anonymous
Good stuff. Would use again.

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