Description
Attached is the assignment. I've uploaded it in order for the table to remain formatted.
The Director of HIM has been receiving calls from customers concerning late response to the Release of Information (ROI) requests. You are the supervisor who has been tasked to investigate the problem.
1. Using the raw data below on the number of requests completed by each specialist for a month, compile the data utilizing a quality improvement tool (bar graph, line chart etc) that you feel best represents the data for the Director.
2. Analyze your ROI workflow and identify where problems might occur that would impact productivity. Suggest how you will address these issues to help your staff meet the required deadlines.
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Explanation & Answer
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Surname 1
Your name
Professor’s name
Course name
Date of Submission
Monitoring Productivity Standards
A graph of completed requests per specialist in a
month
120
Completed requests
100
80
60
40
20
0
week1
week 2
week 3
week4
Reviewing the data given, it is evident that there is inefficiency in the workflow of the
specialist. The average completed request per worker in a week is around 92 responses. This
indicates that there is a chance for an improvement whereby the specialist can respond to an
average of over 100 requests per week. In addition, more experienced or rather the specialists
who have more years of employment in HIM seem to have a higher rate of...