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Answer 1: Internal environment involve within the organization, which are the employee attitudes,new equipment,strategy,work forces. The organization has the control of these matters because it happen within the organization unless like external environment. AND for the external environment,is clearly stated with the word external itself which means outside of the organizations which effect the changes in the organization which the organization does not have the control of it. External environment are involved by the PESTLE- Politic, Economy, Social, Technology, Legal and Environment.
Answer 2:The information about the demographics will train your mind first. It is observed that the pre-information will enahance the ability to deal with the other person more comfortably.Please let me know if you need any clarification. I'm always happy to answer your questions.
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