You have been recently hired as a computer technician at a local computer sales and repair shop. The shop offers a variety of services that range from installing new applications and fixing computers to recovering lost or deleted data. One service provided by this company is the opportunity for customers to have a computer built to their specifications. As a technician, it is your responsibility to capture the customer’s unique requests.
As part of the training process, your manager would like to evaluate how effective you are at this task, and asked that you complete a project: creating a three-part manual that shows a user how to build a computer, using a list of specifications. Your manual should also describe potential problems you might encounter during the process and ways to handle those problems.
When you are finished, you will submit each part of the user manual for review. It will ultimately be used to train new computer technicians at the shop.
After speaking with your manager about the manual, you realize that you will be busy over the next few weeks. In addition to working on the manual, you will also be preparing for the CompTIA A+ certification. One of the conditions of your employment is that you obtain this certification within 60 days of being hired. Additionally, there is also a great opportunity for you to form an integrated view of the different aspects of networking which are tested in the certification exam.
You will use the TestOut PC Pro (LabSim) to help you understand the steps needed to build a computer and pass the CompTIA A+ certification exams. In order to identify your strengths and weaknesses, you will first complete the practice exams that will help prepare you for the CompTIA A+ certification exams. In addition, the content within the practice exams will also serve as a framework for the parts of the user manual you will be writing.
The learning materials within LabSim will help you understand the process of installing, configuring, and troubleshooting a computer system. As you move through each set of activities in the Steps to Completion, you will also be submitting sections of the user manual.
Use the results of the certification practice exam you took at the beginning of the class to help guide you on which areas within LabSim you should pay closer attention. You must complete all online labs in LabSim; these are the activities with the computer mouse icon. Some of the other areas in LabSim are optional. You can complete any or all of those if you feel you need to learn more about the topics. For example, if you are comfortable with your understanding of computer RAM, you don’t have to watch the video lecture about computer memory or watch the demonstration video on how to install computer memory, but you will have to complete the online labs in that section.