BUS 443 Emotional Intelligence in Labor Delivery

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Course: Healthcare Management (BUS 443) year: 2018/2019

Instructor: Dr Rasha Alghafes Semester: 2

nd

Page 1 of 2

Course Work Guide

 Individual Assignment (10 marks)

A. Description

? This assignment for the Healthcare management course is an individual paper 

work which is required to be submitted week 7. 

? The assignment consists of two Parts:

PART I: Case Study: quoted from the book (5 MARKS).

Kindly refer to case study page (568) Emotional Intelligence in Labor and Delivery. By following 

the guidelines for the case study write up (please refer to chapter 18-p502), prepare a written 

report for the case using the following format:

? Background statement

? Major problem and secondary issues

? Your role

? Organizational strengths and weaknesses

? Alternatives and recommended solutions

? Answering the case study discussion questions (1,3 & 6)

PART 2: Healthcare in Saudi Arabia: your perspective as a patient/customer (5 

MARKS).

From your perspective as patient in Saudi Arabia, prepare a written report of the areas of

strengths of the hospital(s) you are patient at as well as areas for improvements. List and 

discuss at least 5 areas of strengths and 5 areas for improvements. The report should not 

exceeds 2 pages: using an ‘Arial’ Font of size 12 and a 1.5 spacing

 

B. Mark & Assessment Scheme

? The Project is worth 10% of the total course mark; 5% for the case study analysis paper 

(part 1) and 5% for the second part. 

? For the Case study rubric for grading please refer to figure 18.1 "Derailerd rubric for

BUS 443 Emotional Intelligence in Labor Delivery
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BUS 443 Emotional Intelligence in Labor Delivery
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BUS 443 Emotional Intelligence in Labor Delivery
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BUS 443 Emotional Intelligence in Labor Delivery
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Course: Healthcare Management (BUS 443) Instructor: Dr Rasha Alghafes year: 2018/2019 Semester: 2nd Course Work Guide Individual Assignment (10 marks) A. Description  This assignment for the Healthcare management course is an individual paper work which is required to be submitted week 7.  The assignment consists of two Parts: PART I: Case Study: quoted from the book (5 MARKS). Kindly refer to case study page (568) Emotional Intelligence in Labor and Delivery. By following the guidelines for the case study write up (please refer to chapter 18-p502), prepare a written report for the case using the following format:       Background statement Major problem and secondary issues Your role Organizational strengths and weaknesses Alternatives and recommended solutions Answering the case study discussion questions (1,3 & 6) PART 2: Healthcare in Saudi Arabia: your perspective as a patient/customer (5 MARKS). From your perspective as patient in Saudi Arabia, prepare a written report of the areas of strengths of the hospital(s) you are patient at as well as areas for improvements. List and discuss at least 5 areas of strengths and 5 areas for improvements. The report should not exceeds 2 pages: using an ‘Arial’ Font of size 12 and a 1.5 spacing B. Mark & Assessment Scheme  The Project is worth 10% of the total course mark; 5% for the case study analysis paper (part 1) and 5% for the second part.  For the Case study rubric for grading please refer to figure 18.1 "Derailerd rubric for grading written case studies" Page 1 of 2 Course: Healthcare Management (BUS 443) Instructor: Dr Rasha Alghafes year: 2018/2019 Semester: 2nd C. Academic Integrity  No cheating or plagiarism will be tolerated. Any student that is found guilty of cheating or plagiarism will be turned over to the Dean of Students for disciplinary proceedings in accordance with the university’s policies, rules and regulations. Page 2 of 2 ...
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School: New York University

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Running Head: EMOTIONAL INTELLIGENCE IN LABOR AND DELIVERY

Emotional Intelligence in Labor and Delivery Case Study

Student name

Institution

Date

1

EMOTIONAL INTELLIGENCE IN LABOR AND DELIVERY

2

Case Study
Background statement
This is case whereby it deals with emotional intelligence in Labor and Delivery
and it involves Mrs. Ford who was told by Dr. Jones to come to the hospital to deliver
her baby. Dr. Jones does not give out information or any record that Mrs. Ford will be
coming to deliver in the hospital. Ms. Smith who is the nurse manager in the Labor and
Delivery works according to prenatal records or prior information given to her by Dr.
Jones. In this organization Dr. Jones is the one that makes decisions on what should be
done by Labor and Delivery nurse manager, MS. Smith. Some of the key points that
one needs to solve the case includes; time management, personal assessment,
organizational culture and concerns, employee assistant programs and bioethical
issues.
Major problems and secondary issues.
The major problem in the organization is the poor management. Nurse manager
takes orders directly from the doctor even if it is not in th...

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