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The concepts and techniques covered by ITIL
1.Support business outcome
2.Enable business change
3.Optimise customer experience
4.Show value for money
5.Manage risk in line with business needs
Enable business change-
Support business change at the speed your customer needs while ensuring stable and low-risk environment.This will build and maintain positive business relationships with customers and improve customer satisfaction as the business is not affected by unexpected service failure.
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