MGT655 Grand Canyon Process Improvement Project

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timer Asked: Feb 5th, 2019
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Question Description

based on phase 1 need to do phase 2 and 3 and if possible, make powerpoint presentation based on phase 1,2,and 3 you don't need to do fix phase 1 but can fix idea for powerpoint.

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Process Improvement Project For this assignment select either your own organization or an organization about which you know enough to review the supply chain processes and identify a process that can be improved in your sphere of influence. Phase I: Improvement Opportunity Write 500-750 words on improvement opportunity in your sphere of influence. Address each of the following sections: Quality Tool Analysis Identify your problem statement and complete a root-cause analysis. Identify which quality tools you used to identify and vet the problem. Explain the quantitative and qualitative tools you used and provide a summary of how you arrived at your problem. Stakeholder Analysis Complete the interactive "Stakeholder Analysis: Winning Support for Your Projects," located on the Mind Tools website. In Step 2, select the “Interactive Screen App” hyperlink. Provide a Power/Interest Grid of your completed chart (using either a picture format or a handwritten document). In addition, provide a summary that includes considerations for all stakeholders. These considerations will form your communication plan in Part II. Prepare this assignment according to the guidelines found in the APA Style Guide, located in the Student Success Center. An abstract is not required. This assignment uses a rubric. Please review the rubric prior to beginning the assignment to become familiar with the expectations for successful completion. You are required to submit this assignment to Turnitin. Please refer to the directions in the Student Success Center. Phase II: Planning and Implementation In Phase II of the Process Improvement Project you will be creating a project timeline to help you implement the proposed solution to the problem statement defined in Phase I. As a project leader, you will need to consider several things before you start the project. The project leader must preplan, plan, and kickoff the project. Planning of the Project As the project leader, write 500-750 words that address these items: 1. Identify which methodologies and strategies you will implement to meet your goals. Provide rationale for why you did not select some of the other methodologies and strategies. © 2016. Grand Canyon University. All Rights Reserved. 2. Which business functions will be impacted by your action plan? What tactics will you use to manage implementation across business functions? What can you do to enhance collaboration/cross-functionality to ensure the success of your plan? 3. Timeline: Create a timeline to implement the proposed improvement to the problem and identify the critical path components. 4. Communication plan: Using your completed quality tools analysis and stakeholder analysis, create a communication plan for disseminating your action plan to all of the stakeholders. Which strategies do you plan to utilize and why? Your plan should demonstrate how you plan to use formal and informal communication channels to implement the plan. In addition, explain how the communication plan addresses what you are hoping to achieve with your goal. Project Kickoff and Implementation of the Project Successfully improving the value chain requires the willingness of required stakeholders to participate. Imagine you are presenting your project plan in a meeting to all the essential stakeholders for approval. Effective oral communication is essential in the business setting so you will need to present your project plan logically and comprehensively to the stakeholders. Create a PowerPoint presentation (7-10 slides) specifying the problem statement, stakeholders, proposed solution, timeline, and communication plan to implement the project. Record yourself presenting the plan and then post your video using YouTube, Vimeo, or any other video site that allows you to post your video. Be sure to address the "why" and "how" in your narrative. Refer to the materials section of Topic 8 for privacy settings when using YouTube. Phase III: Evaluation In the final step for your plan, state in 250-300 words the metrics you will use to determine project implementation success. Please justify why you have selected those metrics. Include specific metrics that will be used to evaluate the success of the implementation. How long will the project team monitor project implementation? This assignment uses a rubric. Please review the rubric prior to beginning the assignment to become familiar with the expectations for successful completion. You are required to submit this assignment to Turnitin. Please refer to the directions in the Student Success Center. General Project Requirements While APA format is not required for the body of this assignment, solid academic writing is expected, and documentation of sources should be presented using APA formatting guidelines, which can be found in the APA Style Guide, located in the Student Success Center. This assignment uses a rubric. Please review the rubric prior to beginning the assignment to become familiar with the expectations for successful completion. You are required to submit this assignment to Turnitin. Please refer to the directions in the Student Success Center. 2 Running head: Benchmark Process Improvement Project: Phase 1 Benchmark Process Improvement Project: Phase 1 Haneol Yoo Grand Canyon University: MGT 655 January 30, 2019 1 Benchmark Process Improvement Project: Phase 1 2 Benchmark Process Improvement Project: Phase 1 In now days, lots of business is in the world and most of company are under supply chain management. Supply chain management is management plan that control and can see product flow, from raw materials to delivery to customers in cost-effective and simple way. Good supply chain management can increase profits, lower cost, and efficiencies (Rouse, n.d.). Bad supply chain management can reduce customer and it can hurt brand image and eventually business will fall down. This paper will talk about retail store specifically dollar store organization’s supply chain management processes and identify a process that can be improved supply chain management. Quality Tool Analysis The main problem for the dollar store is some customers are not happy about our supplies. Reasons why they are not satisfy our products customers want to buy high quality product in cheap price. Root cause analysis is problem solving method that used for continuous improvement. One of the tools for root cause analysis is 5 whys. The root cause of dollar store's problem is customer's view point and retailer's view point are different. For using 5 why company can start first why. First why can be why some customer is not happy our merchandises? Company can find out what customers' willing to pay. However, they cannot satisfy high quality products. Why 2 can be why company can't fulfillment quality of products that customer want? Many of dollar stores are using private company because they are cheaper than major company. So they order merchandises from them. Third why can be why company cannot find well-known brand in cheap price? Major companies have lots of loyal customers and they will buy major company's item no matter how much they are cost. And price for major companies' Benchmark Process Improvement Project: Phase 1 3 item is expensive because of brand loyalty. So retail store need to find private company to fulfill customer's willing to pay price. Fourth why can be why customers are not content private company's item even though it is cheaper than major company? Customers cannot trust private company because cheap merchandise might include toxic chemicals. In addition, for instance, when customer buy small company's make up, it might cause allergy or skin trouble because merchandises is lack of information or not enough information. Final why can be why small companies' products are not have enough information? Because they might not have enough budgets to advertise or to reduce their product cost, they skipped or minimize their advertisement. Quality tools that dollar store can used to identify and vet the problem is cause-and effect diagram which is fishbone chart. Fishbone chart is good for when company need to find out what is possible causes for a problem (Jacobs & Chase, 2014). Company need to choose fishbone chart because when problem is happening, company can see easily where the problem is and how they can solve the problems. Quantitative tool is forecasting model that company can predict for order and make it better supply chain. For quantitative tools that company can use for solving their problem is time series analysis. Time series analysis is forecasting tools that use it past data and predict future data (Jacobs & Chase, 2014). For using time series analysis and make it improvement, they order what customer want which is better quality model made form major company, and control inventory order based on previous data. At first, company doesn't know how many items they need to order. However, when they have enough data can calculate, they can control the inventory. Benchmark Process Improvement Project: Phase 1 4 Qualitative tools that dollar store can use is market research and panel consensus. Market research can use for new idea whether customer like it or dislike about products that company have in current situation. Firms can collect data in variety way like surveys or interview (Jacobs & Chase, 2014). To using market research, company can do survey to their customer how they like company's goods. For example, company can make survey that they need to order better quality item or not. Based on survey results, company can decide better decision to make it better. Panel consensus is similar as market research. Panel consensus is gathering data from many people in variety position. They can exchange their idea freely (Jacobs & Chase, 2014). Based on the collected data, company can decide to find better quality item. Stakeholder Analysis Stakeholders are person or group that can be Influence Company directly or indirectly by business's decision (Jacobs & Chase, 2014). Stakeholder can be employees, investor, manager, owner, and customer. Stakeholder analysis is important because it can be identify and can analyze what stakeholder need. The purpose of stakeholder analysis is figure out the relationship between different stakeholders (Smith 2000). Power/interest gird for stakeholder is important because firm can see what their roll is and how they satisfied their position (Thompson, n. d.). Owner and manager have high power and high interest in their job, so they are located in manage closely. Employees are not managed closely but they are keep satisfied but not as much as powerful as owner or manager. For customer they have low power and middle interest in the business because as long as business is often and they are satisfying company and they will come back. Investor have interest that is high as manager and owner because they invest their money Benchmark Process Improvement Project: Phase 1 5 in their business. But investors are not running business; they have less power than owner, manager, and employee. (Mind tool Interactive screen App) Conclusion In conclusion, this paper talks about what is problem of retail store specifically dollar store and identify a process that can be improved. To improve their business, they need to figure it out what is their problem and what is root cause of the problem. After that, they need to use root-cause analysis to solve a problem. Also, find what is best for quality, quantitative and qualitative tools can belong to the company and make forecast and prepare future. Finally, knowing their stakeholder and stakeholder analysis is important for company to identify and analyze company's stakeholders. Benchmark Process Improvement Project: Phase 1 6 Reference Jacobs, F. R., & Chase, R. B. (2014). Operations and Supply Chain Management. New York: McGraw-Hill. Larry, S. W. (2000, September 7). Stakeholder analysis a pivotal practice of successful projects. Retrieved January 30, 2019, from https://www.pmi.org/learning/library/stakeholderanalysis-pivotal-practice-projects-8905 Rouse, M. (n.d.). What is supply chain management (SCM)? - Definition from WhatIs.com. Retrieved January 29, 2019, from https://searcherp.techtarget.com/definition/supplychain-management-SCM Thompson, R. (n.d.). Stakeholder AnalysisWinning Support for Your Projects. Retrieved January 30, 2019, from https://www.mindtools.com/pages/article/newPPM_07.htm#Interactive Han The purpose of this assignment was to identify a process that can be improved and complete a process improvement project. Phase 1 was the design of the improvement opportunity. This requires the completion of a problem statement, root cause analysis, defining the qualitative and quantitative tools used to determine the problem, and a stakeholder analysis. You started with a solid purpose statement. There are major issues with the problem statement. You went through a 5 why but did not include the chart I posted to the Questions to instructor Topic 7 Statement information ***I AM IMPORTANT SO READ ME details about this area and attached the 5 whys diagram. You never include the specific problem statement which must have What is the problem, Who does the problem effect, and A possible solution to the problem. The solution is the process you want to improve in 1-2 sentences. You never specifically state the process but I am gathering it is the decision-making part of the purchasing process. It would seem that this decision making is not solid or does not take into account the desire of the customer to get high quality goods at cheap prices. Since this is the DOLLAR store you can set the unit price at 1 dollar then use some source for high quality goods or some set of criteria to determine high quality and thus improve this part of the process. You addressed none of these issues except to Benchmark Process Improvement Project: Phase 1 7 state they are problems but in phase II you need to set a strategy or find a methodology. Your quantitative tool targeted forecasting which does not vet or support the problem or give you something you can measure in the evaluation stage of the project. The stakeholder grid was included but the summary was weak and needed more details so in the next assignment you can develop a communication plan. I am concerned with the major flaws in your purpose statement and the lack of a quantitative tool along with a process that I could not define. I suggest you look over my feedback and if there are any questions you need to get with me immediately either by email or preferably over the phone so that we can get you the details to aid in your understanding to be successful in the final project. Please let me know if you have any questions. Topic 7 Benchmark - Process Improvement Project: Phase I 2 1 3 Less than Unsatisfactory Satisfactory Satisfactory 0.00% 79.00% 74.00% 70.0 %Content 40.0 %Quality Tool Analysis 30.0 %Stakeholder Analysis 4 Good 87.00% 5 Excellent 100.00% A quality tool A quality tool A quality tool A quality tool A quality tool analysis that analysis that analysis that analysis that analysis that includes a includes a problem includes a problem includes a includes a problem problem statement, root- statement, rootproblem statement, rootstatement, root- cause analysis, and cause analysis, and statement, root- cause analysis, cause analysis, explanation of explanation of cause analysis, and explanation of and explanation of which quality tools which quality tools and explanation of which quality tools which quality tools you used to you used to which quality you used to you used to identify and vet identify and vet the tools you used to identify and vet identify and vet the problem makes problem makes identify and vet the problem is the problem is weak connections connections at a the problem is thorough and well absent, with several gaps cursory level and clear and integrated and inappropriate, or in presentation. An contains minimal integrated, and makes meaningful irrelevant. An explanation of gaps. An makes meaningful connections with explanation of quantitative and explanation of connections with no gaps. An quantitative and qualitative tools quantitative and no gaps. An explanation of qualitative tools you used and a qualitative tools explanation of quantitative and you used and a summary of how you used and a quantitative and qualitative tools summary of how you arrived at the summary of how qualitative tools you used and a you arrived at the problem makes you arrived at the you used and a summary of how problem is absent, weak connections problem is at a summary of how you arrived at the inappropriate, or with several gaps cursory level and you arrived at the problem is irrelevant. in presentation. makes connections problem is clear thorough and well Supporting sources containing minimal and integrated, integrated, and are present and gaps. Supporting and makes makes meaningful that show limited sources are present meaningful connections with understanding of and show some connections with no gaps. the content. understanding of no gaps. Supporting sources the content. Supporting sources are present that are present that illustrate a deep illustrate the understanding of understanding of the content. the content. A stakeholder A stakeholder A stakeholder A stakeholder A stakeholder analysis that analysis that analysis that analysis that analysis that includes a power includes a power includes a power includes a power includes a power interest grid and a interest grid and a interest grid and a interest grid and a interest grid and a summary of all summary of all summary of all summary that of summary of all considerations for considerations for considerations for all considerations considerations for all stakeholders is all stakeholders all stakeholders for all all stakeholders is absent, makes weak makes connections stakeholders is thorough and well inappropriate, or connections with at a cursory level clear and integrated, and irrelevant. several gaps in and contains integrated, and makes meaningful Benchmark Process Improvement Project: Phase 1 presentation. Supporting sources are present and that show limited understanding of the content. minimal gaps. Supporting sources are present and show some understanding of the content. makes meaningful connections with connections with no gaps. no gaps. Supporting sources Supporting sources are present that are present that illustrate a deep illustrate the understanding of understanding of the content. the content. Thesis is Thesis is apparent insufficiently and appropriate to developed or purpose. vague. Purpose is not clear. Thesis is clear and Thesis is forecasts the comprehensive development of and contains the the paper. Thesis essence of the is descriptive and paper. Thesis reflective of the statement makes arguments and the purpose of the appropriate to the paper clear. purpose. Statement of purpose is not justified by the conclusion. The conclusion does not support the claim made. Argument is incoherent and uses noncredible sources. Sufficient justification of claims is lacking. Argument lacks consistent unity. There are obvious flaws in the logic. Some sources have questionable credibility. Argument shows Clear and logical convincing progressions. argument that Techniques of presents a argumentation are persuasive claim in evident. There is a distinctive and a smooth compelling progression of manner. All claims from sources are introduction to authoritative. conclusion. Most sources are authoritative. Surface errors are pervasive enough that they impede communication of meaning. Inappropriate word choice or sentence construction is used. Frequent and Some mechanical Prose is largely Writer is clearly in repetitive errors or typos are free of command of mechanical errors present, but they mechanical errors, ...
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shellyt
School: UT Austin

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5th Feb 2019

PHASE II
INTRODUCTION
Executing a project is usually the most extended phase within which deliverables are
physically built and presented to the customer to t...

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Anonymous
Good stuff. Would use again.

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