ITP-2 - Project Work Breakdown Structure with Durations (Individual project)
Addresses Course Outcomes #4b and 6a
The objective of this assignment is for each member of the team to individually determine the tasks
1. Will be required to build the IT project for the client organization
2. To put these tasks into a format that will be used to work on ITP-3 (next week)
Please post your ITP WBS assignment in your Assignment Folder; please include your last name and "ITP2" as part of the file name (example: Jones - ITP-2 - WBS).
There are three parts to this assignment:
1. Assignment for the ITP-2 Project Deliverable - Part 1 - WBS
Review your project charter and the overview of the ITP posted in the Syllabus and in the previous
project assignment. Read the Week 2 Lecture - How to Build Work Breakdown Structures. Then,
individually, develop and submit a project work breakdown structure (WBS). Use the eTextbook and LEO
Conferences (and other valid sources, such as www.pmi.org) and submit in MS Project .mpp format. The
discussions in the Lectures in your weekly Content will help with your assignments, including this one.
By this time, I assume you have loaded the Microsoft Project demo onto your computer. If you have not
yet loaded Project, please do so now. If you missed the configuration steps for MS-Project, do them
Your copy of MS-Project needs some configuring before you get into this assignment. Hint: This step will
count towards your grade.
NOTE: This is a one-time setup. If you already did this with the Wedding-Reunion assignment, there is
no need to re-configure MS-Project.
Launch MS-Project and open a Blank Project
Open the Project Options dialog
Verify your calendar options settings look EXACTLY like this
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Verify your scheduling options look EXACTLY like this
Verify your calculation settings look EXACTLY like this
If you find yourself struggling with using MS-Project, please consider:
• My number one choice? Do a Google search
• Use MS Project's Help feature
• Use the tutorials at Microsoft.com
• Check out online tutorials on YouTube
• Look for other on-line help
• Consider using the library or a bookstore for supplemental texts
• Ask a classmate for help
• Ask me for help
The WBS should include everything necessary to complete the project, in the approximate estimated
order in which you think they will probably be done. At this stage, this deliverable should not yet
• Predecessor / successor linkages
• Resource (cost, staff, etc.) data
For this deliverable I only want you to build a WBS and load durations. Project has what is called a
scheduling engine that calculates the effect of changes to the schedule. As you build this deliverable,
you will see what I mean.
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Your WBS should include all work necessary to complete the scope of the project, specifically including
the technical IT work of the project, but also including the project management work as well. Here are
some suggested Level 2 WBS elements:
• IT System Design
• System Hardware
• System Software
• System Networking
• System Test
• Project Management
• System Transition
With respect to hardware, software and networking - lower level WBS elements will deal with Orders,
Delivery, Receiving, Installation, etc.
To reiterate, there is a lot more to the WBS than this. Do not spend too much time getting "down into
the weeds". A good size for this class would be no more than 10 Level 2 elements. Decompose these to
Level 3 elements (or Level 4 if absolutely necessary). Remember, the lowest level elements (in each
branch) will be your work packages.
Pay close attention to the Week 2 Lecture, How to Build Work Breakdown Structures, including:
• WBS Creation process
• Convention for WBS structure
• Considerations for building the WBS
• Schedule development process
You MAY work with your teammates to determine the level 2 WBS elements. However, you should
provide your own WBS elements that may be different, based on your own knowledge of the project,
the project scope and what you know about IT systems.
What NOT to do with your WBS
Here are some (hilarious) examples from actual projects that illustrate what you should avoid in your
WBS. The names have been changed to protect the innocent! But everything else is real.
Draft Charter and Project Management Plan and Draft Cost Tool
Review, finalize and present Proposal to JSP Customer Relations
Engineering install applications in test environment for initial
PM Requests Service Design/Transition folder from Service Design
V&V Scans & Generates/Delivers Initial V&V Report to A&A / PM
A&A Explains to Customer - System Categorization Document
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Too many deliverables
Too many actions, named
resource doesn't belong here
Too many actions
Doesn't describe work
Nothing specific here
Uhhhhh . . .
Well, that's cozy
IF NEEDED - Return FW Request to Customer for Rework
Engineer to submit CRQ Received by ECRB (latest 9am Friday)
Meet with the IMOs to see what applications they ID and
compare then against Mr. Smith's and/or General Jones'
Test servers have been built, some issues with firewalls being
worked on now to fully complete installation of application in test
environment; next steps after successful f/w implementation and
cBack up and restore the production data to a 3 cluster node
Tasks are never conditional
Oh my! What does this mean?
Are we having a conversation?
I'd like to see how implementation with our Enterprise Citrix is
going (we are still fixing some config items) - and then would like
to get with COOP manager to discuss. I'd also like to bring Joe
Snorkel on discussion since we are discussing
Hear from Mr. George that HQ has discussed with XYZ COOP
Oh, you'd like that?
Let me know if you can facilitate who would get this on the right
SQL Server for the SAM folks to use for HQ software. It was
mentioned today by Mr. Smersh that he agrees with my
assessment of using it to keep track of all software - eventually - b
It depends on which servers that are used for this application. If
the servers are decommissioned then I would like to pull the
licenses back. I just don't know enough about the infrastructure
and application to say what they are at this point.
Are we writing a novel?
Didn't know "Hear" was a project
Cute little emoji - OMG!
OMG - Again!
2. Assignment for the ITP-2 Project Deliverable - Part 2 - Durations
Now you are going to define and list activities under each work package. Once you have the activities
loade, load estimated durations for each one. When working with your schedule, you want to be careful
not to interfere with Project's scheduling engine. This means only loading durations for activities, NOT
the WBS elements! Just because Project does not stop you from changing WBS element durations, it
does not mean changing them is a good idea!
Scheduling conventions in Project
• Do not enter activity dates (i.e., Start, Finish, etc). Only enter activity durations and let the MSProject scheduling engine calculate the dates.
• Try to avoid overly small (micromanaged) or overlay large durations (which bite off more than
you can chew). Rather, try to keep them reasonable and realistic.
Submit Parts 1 and 2 as a single Project (.mpp) file. Include your name in the file name and post in the
Assignment area for ITP-2. Be careful to post in the right place.
3. Assignment for the ITP-2 Project Deliverable - Part 3 - Questions
Read and think through the options and alternatives suggested by these questions before you build your
WBS. Then finally, when your WBS is completed, answer the following questions and submit them as a
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word doc in addition to your wbs file (above). As a 400-level class, writing should be of a style
appropriate for a senior level college class.
"Yes" or "No" answers with no explanations or discussions are not appropriate answers.
Does your WBS include everything in your team's charter and all deliverables (promised
deliverables to the client organization customer)? Does your WBS address tasks that were not
discussed in the Project Charter? If so, what are they and how did you decide you needed the
Does your WBS include project management tasks necessary to manage the project, as well?
Did you develop your WBS top-down or bottom up approach? Why? To answer this question,
please define the terms first. This is an opportunity to include additional research to answer the
Did you use a product-oriented WBS, or a process-oriented (e.g., SDLC phases) WBS, or something
else? What are the definitions and how did those definitions affect your decision? Why?
Some PMs prepare the WBS in an OUTLINE in Word instead of Excel, or Excel instead of Project.
This helps team members visualize the order of the tasks and how the tasks might decompose into
lower levels. Did you do this (use Word or Excel first) or did you only use Excel or Project? If you
only used Project, did you find yourself rearranging the order of the tasks as you were inputting
them or as you were finishing the WBS?
Did you initially approach it graphically (e.g., like an organization chart) or tabularly (like a list or
table), or something else? Why?
Did you work with your teammates to determine the major tasks or did you do it all on your own?
How well did it work?
As you prepare for the next assignment, please discuss with your teammates how you will manage the
WBS. One possibility is to divide up the major tasks among teammates. Each teammate would have
responsibility for that "area" and all areas will be consolidated into a single Microsoft Project document.
However, all the team members' submissions taken together should cover the entire project WBS. You
may use any other approach that works well for your team. Any approach other than each team
member doing the entire project WBS must be explained in each submission.
Please post the Word document AND the .mpp (MS Project document) in the Assignment area. Please
include your name in the file name and be sure to post in the right place (ITP-2).
Afterward, each team member should post his/her WBS in the LEO Group area for merging and for
consolidation into a single team WBS for the next ITP assignment.
Does it seem as though perhaps there is not enough information to complete the project and the WBS?
If so, please ask the client/customer (your instructor).
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Running head: ITP-1
ITP-1: Project Charter
University of Maryland University College
ITP-1: Project Charter
A. General Information
Mamma Mia IT Installation
Manage the installation of an IT system to improve business for Mamma Mia and
satisfy stakeholder needs
January 27, 2019
Customer and Stakeholders:
Primary Stakeholder (Mamma Mia)- Needs an easy to use system that can be used for point of sale and
inventories. Must have an internet connection in order to connect with suppliers.
External Stakeholder (Customer)- Would like to have the ability to make orders online.
Internal Stakeholder (Cashiers)- The system must be able to make credit and debit card transactions as
well as cash.
B. Project Objective:
Mamma Mia has been in business for over 15 years and would like to have a modern system that is easy
to use. Mamma wants to switch to automated process instead of manual processes done by paper. The
goal of the system is to connect Mamma with suppliers, the health department, and her customers online.
Records can easily be stored and retrieved. The main objectives of this system are point of sale, internet
connectivity, bookkeeping, inventory, and connections to the health department/ suppliers. The new
system must integrate with the old system to function with the inventory, customers, business partners,
and government agencies.
1. An internet plan will need to be purchased as well as a router, switch, and Wi-Fi extenders.
2. An IT member will need to be hired or outsourced as needed.
3. Software as a Service will need to be purchased for the inventory, point of sale, and customer
4. Mamma Mia and the employees may need to receive further training on the new system.
5. They will need to be connected with the health services
D. Project Scope
Describe the scope of the project. The project scope establishes the boundaries of the project. It
identifies the limits of the project and defines the deliverables.
The purpose of the project is to design and install a complete IT system into Mamma Mia’s business.
The system will bring Mamma Mia’s business the current technology which will make the business run
more efficient. With electronic files and easily accessed files along with email to communicate
electronically. The Project will start February 4, 2019 and be completed by March 31, 2019
List any requirements that are specifically excluded from the scope.
Internet network- Guest wifi, space for systems to be installed, printers (for receipts, labels etc) and fax
Software- emails and Microsoft word, excel and PowerPoint
Website- it’s a great source that can help Mamma Mia’s bakery expand in the digital world. After the
website is setup the team will conduct client satisfaction surveys to determine how to improve the
business and the system.
Training- for all employees to make the transition easy and smooth. Training will help employees feel
comfortable with the new system, so they don’t run into issues throughout the way.
E. Project Milestones
What is the estimated schedule for the project (start to finish?)
List the major milestones and deliverables of the project.
• Define the requirements
• Identify project scope
• Create project plan
• Determined network requirements
Research ISP’s, vendors, products,
Determined network needs
Purchase parts, hardware, software,
System resource needs
Systems and IT servers
network infrastructure and wireless
capabilities in the office space
data entry to convert files to
Make sure that the requirements
have been met
Network requirements have been
Electronic files have met the
requirements without any issues
Train all employees for easy and
For improvements/ changes that are
F. Impact Statement
List the impact this project may have on existing systems or units.
Systems / Units Impacted
Supply Chain Processes
ERP and record system
Transaction processing system
POS Terminal inclusion
Profit Margin Management
ERP and record system
G. Roles and Responsibilities
Describe the roles and responsibilities of project team members followed by the names and contact
information for those filling the roles. The table below gives some generic descriptions. Modify,
overwrite, and add to these examples to accurately describe the roles and responsibilities for this project.
Sponsor: Provides overall direction on the project. Responsibilities include: approve the project
charter and plan; secure resources for the project; confirm the project’s goals and objectives; keep
abreast of major project activities; make decisions on escalated issues; and assist in the resolution of
Email / Phone
Project Manager: Leads in the planning and development of the project; manages the project to scope.
Responsibilities include: develop the project plan; identify project deliverables; identify risks and
develop risk management plan; direct the project resources (team members); scope control and change
management; oversee quality assurance of the project management process; maintain all documentation
including the project plan; report and forecast project status; resolve conflicts within the project or
between cross-functional teams; ensure that the project’s product meets the business objectives; and
communicate project status to stakeholders.
Email / Phone
Team Member: Works toward the deliverables of the project. Responsibilities include: understand
the work to be completed; complete research, data gathering, analysis, and documentation as outlined in
the project plan; inform the project manager of issues, scope changes, and risk and quality concerns;
proactively communicate status; and manage expectations.
Email / Phone
Customer: The person or department requesting the deliverable. Responsibilities include: partner
with the sponsor or project manager to create the Project Charter; partner with the project manager to
manage the project including the timeline, work plan, testing, resources, training, and documentation of
procedures; work with the project team to identify the technical approach to be used and the
deliverables to be furnished at the completion of the project; provide a clear definition of the business
objective; sign-off on project deliverables; take ownership of the developed process and software.
Email / Phone
Subject Matter Expert: Provides expertise on a specific subject. Responsibilities include: maintain
up-to-date experience and knowledge on the subject matter; and provide advice on what is critical to the
performance of a project task and what is nice-to-know.
Email / Phone
Identify the initial funding, personnel, and other resources committed to this project by the project
4 IT Personnel
6 Student Control Group
3 Admin Control Group
To be determined by Team Power
To be determined by Team Power
To be determined by Health Services
I. Project Risks
Identify the high-level project risks and the strategies to mitigate or avoid them.
Incomplete impact evaluation
Lack of transparency
Everyone should have knowledge of the overall impact on
the project objectives, like scope, time, cost, and quality
Make sure every software requirements are met and
understood by every member of the installation plane.
Make sure all everyone understands all the requirement and
if the don’t they should be room for questions when in
Make sure all required documentations and changes are
shared accordingly between teams.
Make sure everything is done according to both privet and
government guide lines.
J. Success Measurements
What are the high level benefits of this project?
Identify metric and target you are trying to achieve as a result of this project. For example, overall cost
savings of $50K or reduce processing time by 25 percent.
The successful implementation of this project will result in a highly user friendly and interactive
environment in which customers will have access to online menu, order, and reviews to Mama’s
business. The customers will have the ability to eat in the restaurant instead of just picking up food
which will result to higher clientele due to referees and word of mouth advertising. The technology
will be advantageous to both Mama’s employees and customers allowing them to take care of food
orders, reservations and placing the food orders on a timely manner. The employee and customer
review will help Mama know what she will need to keep or improve in the restaurant. Taking care of
inventories and keeping the business acc ...
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