Description
Chaparral Regional Hospital is a small, urban hospital of approximately 60 beds, and offers the following:
- Emergency room services
- Intensive care
- Surgical care
- Obstetrics
- Diagnostic services
- Some rehabilitation therapies
- Inpatient pharmacy services
- Geriatric services
- Consumer physician referral services
Recently, the CEO has been hearing complaints from both patients and staff, varying from long wait times to rude physicians. You have been hired to design and implement a Quality Improvement Plan to help uncover quality problems and to satisfactorily resolve them.
Scenario Continued
You started inviting various members of the organization to join you in the QI development team. You received an email back from the Chief Financial Officer who questioned the value of surveying patient satisfaction. You must craft an email response to her explaining the role of patient satisfaction in quality improvement and why it is important.
Instructions
Your email should use proper email formatting (including subject line description) and contain language appropriate to the receiver.
Emails are typically formatted in the following way:
- Begin with a greeting
- Thank the recipient
- State your purpose
- Add your closing remarks
- End with a closing
Although an email does not typically include citations, you may have to provide support for your statements, particularly those that involve numerical statistics and quotes from other sources. You would cite this per APA in your email.
APA formatting for the email, and proper grammar, punctuation, and form is required.
Explanation & Answer
Attached.
Running head: QUALITY IMPROVEMENT IN HEALTHCARE
Quality Improvement in Healthcare
Name
Institution
1
QUALITY IMPROVEMENT IN HEALTHCARE
2
Subject: Quality Improvement Plan for Patient Satisfaction
Dear Mrs. Jones:
Compliment of the day. Thank you for your feedback to my request to you to join quality
improvement development team, which is the group that would design and implement the
programs for addressing patient and staff complaints about long wait time and the unethical
conducts by the clinical team among others.
Long wait time is part of the issues that adversely affect patient experience and reduce their level
of confidence in the quality of service delivered. Also, the anxiety and stress that could result
from this issue can lead to other complications in the health of patients. Therefore, it is
imperative that our quality improvement plan should address the factors that are responsible for
this problem and others that could affect our capacity to meet the needs of patients.
Furthermore, patient satisfaction is an integral component is an essential element of any quality
improvement plan because it serves as the tool for identifying the issues in every aspect of our
service delivery. Also, the survey that is used to collect the information provides insights into the
needs and expectation and the strategies for meeting them. Finally, the significance of the role of
patient satisfaction in the development of the improvement plan is evident in the resources that
are required to accomplish the...
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