QSO 325 Northeast Montessori Continuous Improvement Cycle - The PDCA Cycle

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Question Description

Watch The Plan, Do, Check, Act Cycle by Dr. Rich Schuttler for additional background on the PDCA cycle.


Based on the case assigned to you, walk through the PDCA cycle (Section IV of the final project). Post your draft to the discussion by Thursday to allow time for feedback to/from your peers. You will be graded on your participation in the workshop, not on your draft.

Review the PDCA cycles of two of your classmates and give feedback by Sunday night. Provide feedback on their associations of the actions in the case study to each of the pieces of the cycle (P, D, C and A).



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QSO 325 Peer Review Workshop Guidelines and Rubric After drafting the designated section of the final project for the workshop and posting it to the discussion topic, students are required to critique two peer drafts, providing substantive feedback and discussion. As a Reviewer: 1. Take the time to read the drafts thoroughly. Refer to the Final Project Document as you review your peers’ work. You might want to read through each component in its entirety and then jot down your first impressions. Then, you will want to read it a second (and even a third) time to develop your critique. 2. You are critiquing the work, not the person. Your goal is to help the author achieve his or her goal. The critique should start with the strengths of the work. What works and why? Identify at least two places in which the writer does something successfully, and provide concrete examples. 3. Next, suggest any areas for revision. Keep the tone positive and provide concrete suggestions forrevision. 4. The final comment should be an overall summary of the piece and your impressions, focusing on the positive. As the Author: 1. Listen to (or read) the critique carefully, avoiding any desire to defend your interpretation. 2. If you are unclear what the reviewer means, ask him or her to clarify. 3. If you have any questions after hearing/reading the critique, feel free to pose them to the group. 4. Thank the reviewers for their feedback and address any questions/comments that your peers may have posed of your work. 5. Remember, it is your writing. Your peers may have approached the same topic differently. However, do not just dismiss suggestions out of hand. 6. Accept that negative feedback comes with the territory. Your job is not to make everyone happy but to make your writing the best that it can be. Rubric Guidelines for Submission: Proper grammar, citation (as needed), and formatting apply. Reply fully to two of your peers. Ensure that you prioritize pieces that have not yet been critiqued. Critical Elements Evaluation of Peer Work Value Engagement Writing Mechanics Exemplary (100%) Comprehensive evaluation of the piece’s strengths and weaknesses in approaching the assignment objectives Full and concrete suggestions for areas that need improvement, focusing on the work, not the person, and framed in positive tone Evaluates at least two works and provides substantive responses to any questions posed on own work No errors related to grammar or style; responses can be easily understood and are clear and concise Proficient (85%) Clear evaluation of the piece’s strengths and weaknesses in approaching the assignment objectives Some concrete suggestions for areas that need improvement with appropriate focus and tone Needs Improvement (55%) Minimal evaluation of the piece’s strengths and weaknesses in approaching the assignment objectives Some suggestions for areas that need improvement with appropriate focus and tone, but these are limited in scope Not Evident (0%) No evaluation of the piece’s strength and weaknesses in approaching the assignment objectives No suggestions/inappropriate suggestions and/or is not framed appropriately in focus and tone Evaluates at least two works and provides clear responses to any questions posed on own work Errors of grammar or style are minor; responses can be easily understood Evaluates at least two works, but may not clearly respond to questions posed on own work Does not evaluate at least two works and/or clearly respond to questions posed on own work 30 Errors of grammar and style are limited enough that responses can be read and understood Errors of grammar and style make responses difficult to understand 10 Earned Total Value 30 30 100% QSO 325 Final Project Guidelines and Rubric Overview Continuous improvement processes are used to solve problems in multiple types of businesses and industries, including manufacturing and production, service, office environments, and the military. Continuous improvement processes are important because they allow organizations to identify problems, develop and implement solutions, and then evaluate the solutions for their effectiveness in solving the identified problems. Continuous improvement tools and techniques are used to help organizations reduce costs, improve effectiveness and efficiency, and increase productivity. In this assessment, you will analyze a company in a comprehensive case study (“Implementing LEAN Operations at Caesars Casinos” in your custom Textbook/Case Study Bundle) and write a report of your findings (review the Case Study Introduction document). You will begin by identifying a problem facing the company in the case study. Next, you will interpret the data (found in an Excel spreadsheet) related to the problem and create a graphical representation of the data. Finally, you will apply the plan-do-check-act (PDCA) cycle to the problem. This assessment will address the following course outcomes:     Solve operations management problems in real-world contexts by applying continuous improvement tools and techniques Propose solutions to operational issues that support sustainable operations through use of continuous improvement best practices Promote organizational effectiveness by applying the phases of the continuous improvement cycle to operations and resource management Create graphical interpretations of data that promote continuous improvement and inform decision making for meeting organizationalgoals Prompt Your report should answer the following prompt: You will submit a report in which you analyze the company in the Caesars Casinos case study using the plando-check-act (PDCA) cycle. Your report will include an introduction where you provide an overview of the company and identify a problem the company is facing. Then, you will interpret the data provided to you and create a graphical representation of the data. As part of your application of the PDCA cycle, you will identify a solution to the problem you identified, develop a plan for testing the solution, analyze the results of the changes implemented to test the solution, and, finally, evaluate the solution. Specifically, the following critical elements must be addressed: I. Introduction A. Company: Which company is discussed in the case study? What are the company’s goals? Who are the company’s stakeholders? Describe the company, its goals, and its stakeholders. B. Problem: Describe a problem that the company in the case study is trying to solve. How is the problem preventing the company from meeting its goals? How does the problem affect the company’s stakeholders? C. Resources: Analyze the company’s resource management. In other words, is the company managing its resources effectively? How is the effectiveness of the resource management related to the problem you identified? II. Data: Interpret the initial data provided in the case study. How does the data relate to the problem the company is trying to solve? How does the data show you that the company is not meeting its goals? III. Graphical Representation A. Creation: Create a graphical representation of the initial data provided in the case study. For example, you could create a Pareto chart, an X-bar and R chart, or a histogram. Make sure your graphical representation is clearly labeled. B. Explanation: Explain the graphical representation. What does it show? How will it help the stakeholders make informeddecisions? IV. Continuous Improvement Cycle: Use the PDCA cycle to address the problem in the case study. A. Plan 1. Solution: Identify a solution in the case study that addresses the problem and supports the sustainable operations of the company. Which continuous improvement best practices can you apply to the solution you identified? 2. Plan: Develop a plan to implement the solution. Explain how the plan supports organizational effectiveness. B. Do: How can the company in the case study test the solution? Describe the changes that the company could implement to test the solution. What data could be collected to show the effectiveness of the changes the company implements to test the solution? C. Check 1. Analysis: Analyze the data produced after the company implements changes to test the solution (the data collected could be qualitative or quantitative). Does the data support the proposed solution to the problem? Why or why not? 2. Graphical Representation: Create a graphical representation of the data collected after changes were implemented to test the solution. For example, if your data is qualitative, you could create a pie chart. If your data is quantitative, you could create an X-bar and R chart or a p-chart. Make sure your graphical representation is clearly labeled. D. Act 1. Evaluation: Evaluate the solution. Did the solution address the problem you identified? Why or why not? 2. Adjustments: What adjustments could the company make to the solution based on the data collected after changes were implemented to test the solution? If the solution was not completely successful, what new solution could be proposed? 3. Reflection: Reflect on the company’s choices in applying continuous improvement tools and techniques. What decision(s) would you have made that differ from the decisions the company made? How can the company continue to apply continuous improvement tools and techniques to promote organizational effectiveness? Provide examples to support your reflection. Rubric Guidelines for Submission: The report should be submitted as a Word document and should follow standard APA guidelines. Critical Elements Introduction: Company Introduction: Problem Introduction: Resources Data Graphical Representation: Creation Graphical Representation: Explanation Exemplary (100%) Meets “Proficient” criteria, and description is exceptionally clear and detailed Meets “Proficient” criteria, and description shows keen insight into effect of problem on company’s goals and stakeholders Meets “Proficient” criteria and draws clear connection between effectiveness of resource management and identified problem Meets “Proficient” criteria, and interpretation is exceptionally logical and detailed Proficient (85%) Comprehensively describes company, goals, and stakeholders Clearly describes problem and its effect on the company’s goals and stakeholders Needs Improvement (55%) Describes company, goals, and stakeholders, but description is cursory or inaccurate Describes problem, but does not describe effect of problem on the company’s goals and stakeholders, or description lacks clarity Analyzes the company’s resource management, but does not relate effectiveness to identified problem, or analysis is inaccurate Accurately analyzes the company’s resource management and relates effectiveness to identified problem Accurately interprets data and Interprets data, but does not relates data to problem and goals relate data to problem and goals of company of company, or interpretation is inaccurate Meets “Proficient” criteria, and Creates clearly labeled graphical Creates graphical representation graphical representation is representation of data of data, but graphical exceptionally clear and representation is not clearly contextualized labeled Meets “Proficient” criteria, and Clearly explains graphical Explains graphical explanation is exceptionally clear representation and how it will representation, but does not and detailed help stakeholders make informed explain how it will help decisions stakeholders make informed decisions Not Evident (0%) Does not describe company, goals, and stakeholders Value 7 Does not describe problem 7 Does not analyze the company’s resource management 7 Does not interpret data 7 Does not create graphical representation of data 7 Does not explain graphical representation 7 Continuous Meets “Proficient” criteria, and Improvement Cycle: application of continuous Plan: Solution improvement best practices shows nuanced insight into relationship between proposed solution and identified problem Continuous Meets “Proficient” criteria, and Improvement Cycle: plan and explanation are Plan: Plan exceptionally logical and detailed Proposes a solution that addresses the problem and supports the sustainable operations of the company by applying continuous improvement best practices Develops a plan to implement the proposed solution and clearly explains how the plan supports organizational effectiveness Continuous Meets “Proficient” criteria, and Improvement Cycle: description includes specific Do examples that connect the changes that could be implemented to test the solution to the data that could be collected Continuous Meets “Proficient” criteria and Improvement Cycle: draws clear connections between Check: Analysis the data and the proposed solution Clearly describes changes that could be implemented to test the solution and data that could be collected to show the effectiveness of the changes Continuous Improvement Cycle: Check: Graphical Representation Creates a clearly labeled graphical representation of the data collected after changes were implemented to test the solution Meets “Proficient” criteria, and graphical representation is exceptionally clear and contextualized Accurately analyzes the data produced after company implements changes and explains how the data supports the proposed solution to the problem Continuous Meets “Proficient” criteria, and Improvement Cycle: evaluation is qualified with Act: Evaluation specific details and examples Accurately evaluates the solution and explains how it addresses the identified problem Continuous Meets “Proficient” criteria, and Improvement Cycle: adjustments are qualified with Act: Adjustments insightful examples Identifies appropriate adjustments the company could make to the solution based on data Proposes a solution that addresses the problem, but solution does not support the sustainable operations of the company by applying continuous improvement best practices Develops a plan to implement the proposed solution, but does not explain how the plan supports organizational effectiveness, or explanation lacks clarity or detail Describes changes that could be implemented to test the solution, but does not describe data that could be collected to show the effectiveness of the changes, or the description lacks clarity or detail Analyzes the data produced after the company implements changes, but does not explain how the data supports the proposed solution to the problem, or analysis is cursory or inaccurate Creates graphical representation of data collected after changes were implemented to test the solution, but graphical representation is not clearly labeled Evaluates the solution, but does not explain how it addresses the identified problem, or evaluation is cursory or inaccurate Identifies adjustments the company could make to the solution, but the adjustments are not based on data or are not appropriate Does not propose a solution that addresses the problem 7 Does not develop a plan to implement the proposed solution 7 Does not describe changes that could be implemented to test the solution 7 Does not analyze the results of the small-scale study 7 Does not create graphical representation of the data collected after changes were implemented to test the solution 7 Does not evaluate the solution 7 Does not identify adjustments the company could make to the solution based on data 7 Continuous Meets “Proficient” criteria, and Improvement Cycle: supporting examples show Act: Reflection insight and understanding of company and continuous improvement tools and techniques Articulation of Submission is free of errors Response related to citations, grammar, spelling, syntax, and organization and is presented in a professional and easy-to-read format Discusses company’s choices in applying continuous improvement tools and techniques and provides supporting examples Discusses company’s choices in applying continuous improvement tools and techniques, but does not provide supporting examples Does not discuss company’s choices in applying continuous improvement tools and techniques 7 Submission has no major errors related to citations, grammar, spelling, syntax, or organization Submission has major errors related to citations, grammar, spelling, syntax, or organization that negatively impact readability and articulation of main ideas Submission has critical errors related to citations, grammar, spelling, syntax, or organization that prevent understanding of ideas Earned Total 2 100% CAESARS CASINO CASE STUDY Introduction Success requires a change in corporate culture and to do that companies must look for solutions that will help them achieve that success. Such is the case for Caesars Casino the world’s most geographically diversified provider of casino entertainment (Hyer, Hirsch & Brown 2017). With the growth of competitive gaming and increases in customers non-gaming spending, General Manager and Senior Vice President Brad Hirsch of Harrah’s Metropolis Casino and Hotel in Metropolis Illinois knew improvements at the Casino were needed. Reflecting on his previous experience at the Caesars Casino in Tunica Mississippi where he implemented the Lean process, Brad Hirsch needed to consider if implementing the Lean process at the Metropolis location would yield positive results. Through the case study, Implementing LEAN Operations at Caesars Casinos, we will learn about the Lean implementation at Tunica Mississippi, analyzing the challenges they faced and how they overcame them. We will use their experience to propose a Kaizen event and Lean implementation applicable for the Metropolis location. Keywords: MetropolisLeanKaizenImplementation Tabel 1 Harrah’s Casino Metropolis Kaizen Event Agenda CAESARS CASINO CASE STUDY CAESARS CASINO Like many other corporations, Caesars Casino felt the burden of the macro economic collapse of the 2008 Great Recession. For Caesars Casino, the recession led to a decline in revenue in various regions, reduced customer spending, and increased competition for market share. For Brad Hirsch, these consequences were apparent at his Tunica Mississippi Casino location. A location that was the fourth-largest gaming market in the world with more than $1 billion in annual revenue (Hyer, Hirsch & Brown 2017). These challenges also drove home the importance of customer service, an essential element of Caesar's corporate operating strategy. To reverse the effects of the 2008 recession and improve customer service, it was apparent that Tunica would require a process that would instill a consistent and systematic problem-solving approach. For Brad Hirsch, this process was called LEAN, a systematic approach that incorporates a fundamental philosophy of continuous improvement. The implementation of Lean at the Tunica location spanned a little over a year. The outcome yielded an improvement in customer scores, an annual cost saving of $3 million and increased employee engagement that spanned to other departments who wanted to conduct kaizen events of their own. Given the success of Lean implementation at Tunica, it was now time to consider what approach to take at the Metropolis location, an expert-driven or employeecentered Lean process. Tabel 1 Harrah’s Casino Metropolis Kaizen Event Agenda CAESARS CASINO CASE STUDY Describe two challenges that Caesars experienced during the Lean implementation process. What were actions taken to overcome each challenge? Were they effective? Although the implementation of Lean was a success at the Tunica location, it was not without its share of challenges. One of the challenges the implementation of Lean presented where the employee's perception of what Lean meant. For some, the word Lean implied cutting jobs which resulted in a low ...
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