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2 Case Studies 1 Page Each Managerial Ecomics. 1 on United Airlines and 1 on Tipping in Restaurants. See Attached Documents. XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
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Analyzing Managerial Decisions: Tipping In Restaurants
The practice of tipping is increasingly being used in various industries as a form of
compensation and appreciation of the staff based on the service provided. The reason of that
increase is primarily because by tipping, especially in restaurants, it motivates the staff and
for some entities such as restaurants that do not have a minimum wage they allow the practice
as a strategy to help them retain and motivate their staff. There is also the added advantage of
fostering a friendlier and personalized service. Some customer also tips to ensure that the
good service they received is carried on to any future encounters with the waiters and servers
at the said restaurant (Lynn).
When it comes to tipping, the customer typically decides on the amount considering
that it is given voluntarily (Lynn and Kwortnik). The customer's decision will also be guided
by how satisfied they are with the kind of service accorded, and with the motives t...