Running head: ARTICLE SUMMARIES
Name of student
Listening is the capability to receive and interpret messages accurately communication
process. This is vital for communicating effectively, and therefore, if you are unable to listen
effectively, the signal being passed across is likely to be misunderstood. This cause breakdown
in communication and thus frustrates or irritates the sender. The listening skill is primary if you
want to master your communication skills (2011-2019, 2019).
Listening is essential in the employment sector that is why top employers offer training in
listening skills to their employees. Excellent listening skills are crucial to customer satisfaction,
increases a company’s productivity, lowers the probability of mistakes as well as improving the
efficiency of sharing information which enhances creativity and innovations. Many successful
individuals attribute their success to their possession of excellent listening skills.
Listening differs from hearing. The hearing is the automatic entry of sounds in the ears as
long as the receiver has no hearing problems. Listening is contrary to hearing. It requires mental
and physical attention, concentration and focus. Researches show that we spend 45% of our time
listening unlike the 30% of speaking. This means that we spend a lot of time listening hence the
need to listen effectively.
Benefits of good listening skills
Excellent listening skills have greater positive impacts on the listener and the sender of
the message in general. Excellent listening skills improve self-es...