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Running head: OPERATIONAL IMPROVEMENTS
Facilities and organizations operating within the health care industry tread a very
precarious balance in attempting to meet their organizational bottom-lines while
simultaneously striving to achieve their mandate of providing quality healthcare. In a market
that is further marred by competition, these facilities are compelled to come up with austerity
measures that ensure that the operations of the facilities are effective and efficient to reduce
the amount of wastage and unnecessary expenditure. The effectiveness of the organization
proceeds to assist it in commanding a niche in the market and increases its competitive
advantage over the competition.
Akron Children's Hospital (ACH) is such a facility, shoving for space in an industry
that it shares with market giants. The pediatric facility is struggling for space amidst two
industry players of national reputation, which institutions draw patients from around the
world and enjoy an unprecedented amount of goodwill as a consequence of the reputation
they have amassed throughout the years. ACH thus finds itself in a position where it has to
improve its operation in...