Resolving ethical dilemma with Thomas White Methodology

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Case Study 3 James is contracted by a Web design consultancy company to interview their staff to ascertain their current knowledge. The aim of the study is to inform the company about the type of training courses they need to implement. The aim of the study therefore, is to highlight areas of overall weakness as opposed to individual shortcomings. Despite this, the type of data collected will be able to identify individual weaknesses. James has been advised that individual’s information gathered from interviewees is to remain private. Following the study. A senior Vice President of the company approaches James and asks: “Who did well in this study?” How should James respond to this question? Discuss briefly the ethical dilemma that James faces. Show your utilisation of Thomas White methodology to demonstrate how James might analyse and resolve the dilemma. Provide a recommendation of what actions James should take and with whom he might communicate throughout the process. Include in your answer those clauses from the ACS code of Ethics and ACS code of Professional Conduct that are relevant and briefly explain why. Refer also to any relevant legislation with an explanation of how it relates. Your work has been remarked. This is a failed assignment because you did NOT follow the White’s framework steps to solve your case study. You were give an SECOND CHANCE to re-submit before and I have suggested that you do it with diligence or you will FAIL the course! Step (1) incorrectly used. You did not analyse the consequences of actions you are considering. Step (2) incorrectly used. You did not outline all the possible actions that James have and analyse it using the substeps to the ‘tee’. Read White’s framework again in order to pass. Regarding referencing ACS Code of Professional Conduct clauses, you used the wrong document, you should be using the course material. In my last feedback, it states the following: “When you are asked to quote the clauses – it means you need to follow proper referencing format, quoting the ‘clauses number and parts’ and its statement (e.g. clause 1.2.3 (a) – ‘clause statement…’) in your answer. Refer to ACS Code of Professional Conduct hyperlink in week 3 course material to correctly quote the clauses.” You need to do this properly as this is your LAST CHANCE. If you fail this assignment again, your name will be reported to ACS Office immediately for failing the course before the end of the term. James case study Clearly in this case study, James needs to tell his vice president who is doing well is a critical thing to tell as there is a ethical dilemma. Here data is collected to analyze the weakness of individuals. Informed consent shows that James has been instructed clearly to keep the comments of interviewees private. Therefore there is an ethical dilemma what to reply. There are some ACS code of conduct and values that are needed to be kept in mind. ACS Code of Ethics ACS code of professional conduct and values are (Australian Computer Society, 2014): 1. The Primacy of the Public Interest (4.3.1): You should keep the interest of the public over any of personal, sectional or business interests. 2. Competence (4.3.2): You should work diligently and competently for your all stakeholders. 3. Honesty (4.3.3): You should keep yourself honest in presentation of knowledge, skills, products and services. 4. The Enhancement of Quality of Life: You should strive for enhancing the quality of life of all beings supposed to be affected by your actions or tasks. 5. Professional Development (4.3.5): You should work towards enhancing your own professional development and all of colleagues. 6. Professionalism (4.3.6): You should work towards enhancing the integrity of the ACS and the mutual respect for all members. Relevant ACS codes and clauses Priorities4.3.1 As per this code of ethics, interest of community should be given priority above personal or sectional interest(Australian Computer Society, 2014). • The privacy and confidentiality of employees’ information should be preserved and should not be used anywhere without their consent. • Employers as well as clients should be made immediate aware with the any possible conflicts of interest or objections that can arise during the progression of work. Competence 4.3.2 • Endeavour to develop the skills of employees need for the accomplishment of operational activities(Australian Computer Society, 2014). Social implications4.3.4 • Identify all possible to be impacted by your operations and work towards enhancing the life quality of those who are going to be affected with your work. • All should be treated equally and respectfully. Any type of discrimination should be refrains. Professional Development 4.3.5 Enhance your awareness of issues and factors affecting your profession and its relationship with the public; Professionalism 4.3.6 • Refrain from any action or behavior in your professional role and responsibility that may lower down the image of the profession or detract from the brand name of the ACS • Feel proud on being in this profession, and promote and protect trustworthiness and professionalism in ICT. LEGISLATIVE IMPLICATIONS The Privacy Act of 1988 states the proper handling of employees’ data by an organization (Australian Government, n.d.). Handling is a collective term for Collecting, using, storing and disclosing of personal data and information, and access and correction of that. According to this law, an organization can’t disclose the personal information of employee to anyone without their consent. Although, in current case study, James and his managers or CEO are not mishandling their data but they are using it without their consent. Although, it is good to find out the weakness of the employees to give them proper training but as each has his strength or weakness how can we say he is doing well or not. WHITE’S 3-STEP METHOD FOR CONFLICT RESOLUTION STEP 1: ANALYSE THE CONSEQUENCES • The decision of who is doing well is going to have a number of consequences that can affect the organization significantly (Bigg Success, 2008). • It can create distances among employees that can harm their collaboration and mutual respect which is must of productivity. • It can make some employees feel highly skilled and others inferior that may motivate them working towards personal goals not organizational. Step2 Analyze the actions From business point of view, there seems a lack of foresight with James and his senior staff. Also from public point of view, decision of who does well seems purely selfish. From legal point of view, they are taking interview of employees to know their strengths and weakness to improve their training without taking the consent of employees for the same. Also, stating who does well may make feel some employees less skilled or worthy that harms the cooperation. STEP 3: MAKE A DECISION James should discuss with Vice president clearly in what sense they are asking well. Because all employees have their own strength and measuring their wellness on the basis of a particular skill can be harmful for organization. There should be written consent from the employees for taking their interviews and they should be intimated about their use. Also, there should be a proper criterion on what basis they will analyze the skills of employees. The interview should be in respect of all public interest and privacy and confidentiality of employees should be preserved(Weitzman and Weitzman, 2000). Conclusion There is a major issue of privacy in this case. It is mandatory for IT professionals to protect the privacy and integrity of others data (4.5.2) and respect the others’ privacy (4.8.2). Failure in protecting their privacy, even from higher management within the organization is a breach of the contractual agreement with the participants. WHITE’S 3-STEP METHOD theory can help in resolving this conflict for James. References 1. Australian Computer Society (2014). ACS Code of Professional Conduct. [online] Available at: Professional-Conduct_v2.1.pdf [Accessed 7 Jan. 2019]. 2. Weitzman, E. and Weitzman, P. (2000). Problem solving and decision making in conflict resolution. The Handbook of Conflict Resolution: Theory and Practice, pp.185-209. 3. Bigg Success. (2008). 3 Steps to Solve an Ethical Dilemma. [online] Available at: [Accessed 5 Jan. 2019].
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Resolving Ethical Dilemma with Thomas White
In this report, case study three has been selected, and Thomas White's framework has been used
to show how James might analyze and resolve his dilemma. A Senior Vice President at Web
Design Consultancy Company asks him about the performance of employees in the study he
conducted under contract with the company. James is not supposed to reveal any private
information that he collected during the study to a third party. He is therefore in a dilemma about
whether to reveal private employee information without their consent is a violation.
Thomas White's 3-step Method for Resolving an Ethical Dilemma
Step 1: Analyzing the Consequences
The de...

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