Assignment 2.3: Justification Report - Part 3 (Final)

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In Assignments 2.1 (Part 1) and 2.2 (Part 2) of the Justification Report (located above), you built up the major parts of your formal, researched justification report (Problem Statement, Overview of Alternatives, Criteria, Methods, Evaluation of Alternatives, Findings and Analysis, and References). You will begin Part 3 by inserting your revisions of Parts 1 and 2 based on your instructor's suggestions. Then, you will include a few new additions:

Use the basic outline below to draft your paper. Organize your responses to each question under the following section headings:

  • Introduction (for Question 1)
    • Problem Statement (for Question 1a)
    • Terminology (for Question 1b)
    • Major Sections of the Report (for Question 1c)
    • Scope and Limitations of the Research (for Question 1d)
  • Preliminary Parts (for Question 2)
  • Recommendation (for Question 3)
  • References (for Question 4)

Using the provided template, write Part 3 to complete a single-spaced report in which you:

  1. Create an introduction that tells what your report is about.
    1. Include the Problem Statement that you already created and revised in Part 1.
    2. Include terms that readers will need to know in order to understand the report.
    3. Briefly summarize the major sections and findings of the report that you've developed in Parts 1 and 2.
    4. Discuss what your report will cover and what it will not.
  2. Create the preliminary parts of the report that precede the Introduction (after reading Chapter 12 in your Professional Communications textbook), which includes:
    1. Title Page
    2. Transmittal
    3. Table of Contents
    4. Executive Summary
      Note: Use small Roman numerals to number the pages of the preliminary parts of the report.
  3. Create the Recommendation section of the Report.
    1. Provide a one to two (1-2) sentence recommendation based on what your Evaluation of Alternatives and Findings and Analysis sections have determined is the most feasible alternative (i.e. solution) to the problem in the Problem Statement.
  4. Create the References sections, which goes at the end of the Report, by pasting in your revised References page.

Note: Remember to organize the report by the section headings. The report should reflect a style and format appropriate for business; single spacing and bullet points are acceptable for formal business reports.

Your assignment must:

  • Be typed, single spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions.
  • Include a cover page containing the title of the assignment, your name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.

Unformatted Attachment Preview

Justification Report 1 Justification Report To: Palm Bank From: Deona Wimbley> deonawimbley@gmail.com Justification Report 2 Subject: How to resolve customer loss in Palm Bank Problem statement Poor customer relation is a problem to banking industries which ends up reducing the customers hence reducing the profit margin that is resulted by the inflow and out flow of customers. This leads to lack of customers satisfaction making the customers seek for other alternative from other best providers and this make the company or organization go to loss and hence it become impossible for companies to undertake its daily operations hence a closure of a company when huge losses occur hence there needs to be a preventive measure to avoid such losses. For example if for every 10 employees four of them don’t get satisfied with our services , it means in the banks that 8 % of the total customers who come to our banks not get satisfied and will go to find better services elsewhere . This at the end will cause the company losses that could be prevented at early stages. Poor customer is caused by different ways for example during during inquiry ,waiting in reception, lack off feedback ,time delivery what we call just in time, the queuing system that delays service, among others this creates a loss in a company. Employees should be careful to reduce losses by introducing a new mechanism of customer service. Every employee should present a report of the incoming and outgoing of customers reports on their inquiry and if the customers need were met so as to reduce customers seeking alternative there should be enforcement to the employees who would not comply with the regulation. Overview of Alternatives Due to the high number of customer who complains I would like we come up with this new was to handle customers use of paperless banking, mobile banking, increase customer service, training of customer service use of technology like computers to find customers complains, fair treatment, increase help lines, promotions, quality services by doing this that means customers will get quality service and they will be able to even refer other new members to get the service because we provide quality service. Criteria Criteria to be used in coming up with the appropriate need of customer satisfaction and this need can only be achieved if certain criteria are evaluated. Cost The alternative chosen should be cost effective and should bring viable business to the organization and as the same time satisfy the customer need without delay in service. Justification Report 3 Durability The alternative selected should be able to serve for longer time that’s means that the alternative selected should not go absolute in time and should be flexible to change in technology. Efficiency The alternatives selected should be bring the quality or should improve the quality of service provided so as to ensure good quality of service and also ensure customer needs are met also the time that will take to ensure the that the selected alternative has been implemented. Methods There are two methods to be used so as to come up with a recommendation .The company will come up with a team that will do a research on the effectiveness of some alternative of their choice and from their choices they will test the outcome with a few number of people of customers to be able to give a comprehensive summary of what they recommend and the reasons why the choose that and not the other one. There other method is randomly selecting one choice and working with it example if they choose to train the employees and then see if the alternative will work out because after training the employees will get the skill and this skill will prove the service delivery to the customers, also the method help the organization to be able to think beyond in terms of making decisions and how they can use the recommendation to gain its competitive advantage. Yours faithfully, Deona Wimbley Justification Report 1 Justification Report Justification of Alternatives Evaluation of Alternatives The two choices distinguished as could reasonably be expected answers for the issue are the utilization of monetary motivations to encourage solid conduct and the use of corrective measures. An investigation of the two choices demonstrates that both of them have positive and JUSTIFICATION OF ALTERNATIVES 2 negative traits. What's more, associations that have utilized both of the options have recorded fluctuating results. Then again, a sharp examination of the two options demonstrates that money related impetuses are the best methods for empowering solid ways of life. The accompanying is an assessment of the two options in view of five criteria. Cost Despite the fact that the utilization of money related motivators to instigate conduct change has significant expense suggestions, the sum being referred to can't add up to what the citizens pay every year for lost hours, protection premiums, drug or truancy. What's more, examination of major multinationals demonstrates that money related motivators are an intense inspiration for conduct change (Abraham, 2007. Subsequently, the expense ramifications of utilizing punishments are altogether higher than that of utilizing monetary motivators. Case in point, the organization may find that forcing punishments to inspire change could reverse discharge and lead to noteworthy misfortunes. Basically, the workers could depend on unconventional intends to guarantee the administration does not actualize correctional measures. Case in point, they could choose to go-moderate, pickets, or harms the organization's projects. Apparently, the money related ramifications of such a move would be basic. Desirability The dominant part of representatives is mindful that sound ways of life have a critical impact on almost every single other part of life. For example, most are burning that the organizations they work for could begin work out schedules to empower them to practice consistently. Thus, money related motivating forces could permit representatives to get to wellness practices without any difficulty. Then again, punishments can't drive a representative to JUSTIFICATION OF ALTERNATIVES 3 change his or her way of life. Case in point, certain propensities like drinking and smoking are addictive and require more than punishments for one to change. Efficiency Impetuses and prizes are more effective than punishments as for inspiring responsibility to a health program. Fundamentally, punishments now and then prompt disappointment and hatred, which are not suitable for inspiring workers. Basically, remunerates are a compelling spark in light of the fact that their belongings are generally long haul. In such manner, a standout amongst the most essential administrative aptitudes is the capacity to choose and time the prizes suitably. In a perfect world, productive prize frameworks ought to help the association to stay focused, hold the most powerful representatives and diminish worker turnover. For the situation under examination, the organization can accomplish all the above targets by guaranteeing representatives avoid weakness propensities. Case in point, representatives should take in the quintessence of good dieting propensities, activity, and normal restorative checkups. Sound representatives stay gainful to the formal of the association. Durability It has been demonstrated that money related prizes are the greatest spark for workers (Thomas, 2010). Also, money related prizes move different representatives to laborer hard or stay focused on the objectives and destinations of the organization to empower them to qualify. In any case, punishments don't motivate strength as workers soon get utilized them. On the other hand, they begin to discover different methods for covering for the punishments, which winds up as a misfortune for the association. Case in point, workers may phone in wiped out to empower them to search for cash by means of option means. What's more, presenting representatives to reformatory measures may prompt pilferage or resistance. JUSTIFICATION OF ALTERNATIVES 4 Ethical Considerations Monetary prizes and motivations don't have any moral concerns on the grounds that they make a positive workplace. Then again, forcing punishments raises moral contemplations in light of the fact that organizations have an obligation to compensate representatives for administrations rendered. What's more, the association ought to dependably find out whether the utilization of the prize disappoints an area of the representatives. Case in point, not all representatives in a given association can be wellbeing devotees. In such a situation, forcing punishments would raise basic moral issues. Thus, punishing them to drive them to change their ways of life would be deceptive. Discoveries and Analysis It is clear that the utilization of monetary prizes and motivating forces are more suitable than punishments. Workers require the inspiration to change conduct, yet punishments frequently make a destabilizing impact. For example, examination has set up that remunerates work superior to anything punishments (Brooks, 2012). Furthermore, it is show that the expenses included in the utilization of monetary prizes are lower than those for forcing punishments are. Ostensibly, representatives who get punished for not holding fast to the association's desires at last create negative emotions against the organization. Thusly, they may turn to damage or association hush, which could demonstrate catastrophic for the association. In the same vein, prizes are more attractive than punishments. The utilization of money related motivators could rouse different representatives to work towards wellness to fit the bill for prizes. On the other hand, punishments are basically undesirable. So also, associations ought to cease from utilizing JUSTIFICATION OF ALTERNATIVES 5 motivational systems that bring up moral issues. Fundamentally, organizations ought to utilize budgetary prizes at whatever point they need their workers to change their ways of life. The conventional perspective of working individuals can best be clarified by looking at the work of Jeremy Bentham. The logician repeated that the vast majority discover inspiration in delight and not torment. The reason is that individuals are innately self-intrigued and work just when the prize is considerable. Faultfinders may contend that cash as an inspiration can just work up to a certain level. In any case, it is outstanding that the quintessence of utilizing money related prizes is to guarantee that individuals get the opportunity to take in the embodiment of living solid lives. At the point when all workers are solid, the advantages the organization can gather far exceed the expenses. Case in point, the organization would spend significantly less on protection expenses, non-appearance, or doctor's facility bills. Furthermore, the open door costs that organizations acquire when workers fall wiped out are tremendous. Thus, organizations lean toward solid representatives who can guarantee that the association's projects don't confront pointless interferences. Apparently, associations ought to dependably guarantee they watch moral measures. In this regard, the organization can't implement correctional measures on its representatives, paying little respect to how great the coveted result may be. Ostensibly, every association wants solid representatives who can be profitable. Therefore, the organization may figure and execute strategies went for guaranteeing the workers lead gainful lives. On the other hand, the methodologies they use to accomplish such targets ought not to be interpreted as corrective. Regardless, representatives are prone to reject approaches they esteem retributive, and the organization may wind up losing profitable working hours, goodwill or essential customers. Thus, picking an inspiring component is a discriminating administrative choice that ought to be JUSTIFICATION OF ALTERNATIVES 6 taken after a watchful examination of the predominant conditions. In this regard, an assessment of the two choices demonstrates that the organization ought to select monetary remunerates rather than the use of reformatory measures. Here is an example of a chart I would use as a strategy to accomplish having motivation within the workers and company. References Abraham C, Michie S: taxonomy of behaviour change techniques used in interventions. Health Psychol 2007, 27:379-387. Brooks, C. (2012). Employees Motivated By Rewards, Not Penalties. Retrieved February 2nd, 2015, from Business News Daily: http://www.businessnewsdaily.com/2720-employeesmotivated-rewards.html JUSTIFICATION OF ALTERNATIVES 7 Thomas, K. W. (2010). Intrinsic motivation at work: What really drives employee engagement. San Francisco: Berrett-Koehler Publishers. Rajput, Amer. International Journal of Academic Research. Mar2011, Vol. 3 Issue 2, p550-555. 6p. 1 Diagram, 7 Charts: http://eds.a.ebscohost.com/eds/detail/detail?vid=36&sid=4053f0fad56b-41cd-bf86ede39df720e9%40sessionmgr4005&hid=4105&bdata=JnNpdGU9ZWRzLWxpdmUmc2NvcGU 9c2l0ZQ%3d%3d#db=a9h&AN=67767624&anchor=GoToAllQVI Justification Report 1 Justification Report To: Palm Bank From: Deona Wimbley> deonawimbley@gmail.com Justification Report 2 Subject: How to resolve customer loss in Palm Bank Problem statement Poor customer relation is a problem to banking industries which ends up reducing the customers hence reducing the profit margin that is resulted by the inflow and out flow of customers. This leads to lack of customers satisfaction making the customers seek for other alternative from other best providers and this make the company or organization go to loss and hence it become impossible for companies to undertake its daily operations hence a closure of a company when huge losses occur hence there needs to be a preventive measure to avoid such losses. For example if for every 10 employees four of them don’t get satisfied with our services , it means in the banks that 8 % of the total customers who come to our banks not get satisfied and will go to find better services elsewhere . This at the end will cause the company losses that could be prevented at early stages. Poor customer is caused by different ways for example during during inquiry ,waiting in reception, lack off feedback ,time delivery what we call just in time, the queuing system that delays service, among others this creates a loss in a company. Employees should be careful to reduce losses by introducing a new mechanism of customer service. Every employee should present a report of the incoming and outgoing of customers reports on their inquiry and if the customers need were met so as to reduce customers seeking alternative there should be enforcement to the employees who would not comply with the regulation. Overview of Alternatives Due to the high number of customer who complains I would like we come up with this new was to handle customers use of paperless banking, mobile banking, increase customer service, training of customer service use of technology like computers to find customers complains, fair treatment, increase help lines, promotions, quality services by doing this that means customers will get quality service and they will be able to even refer other new members to get the service because we provide quality service. Criteria Criteria to be used in coming up with the appropriate need of customer satisfaction and this need can only be achieved if certain criteria are evaluated. Cost The alternative chosen should be cost effective and should bring viable business to the organization and as the same time satisfy the customer need without delay in service. Justification Report 3 Durability The alternative selected should be able to serve for longer time that’s means that the alternative selected should not go absolute in time and should be flexible to change in technology. Efficiency The alternatives selected should be bring the quality or should improve the quality of service provided so as to ensure good quality of service and also ensure customer needs are met also the time that will take to ensure the that the selected alternative has been implemented. Methods There are two methods to be used so as to come up with a recommendation .The company will come up with a team that will do a research on the effectiveness of some alternative of their choice and from their choices they will test the outcome with a few number of people of customers to be able to give a comprehensive summary of what they recommend and the reasons why the choose that and not the other one. There other method is randomly selecting one choice and working with it example if they choose to train the employees and then see if the alternative will work out because after training the employees will get the skill and this skill will prove the service delivery to the customers, also the method help the organization to be able to think beyond in terms of making decisions and how they can use the recommendation to gain its competitive advantage. Yours faithfully, Deona Wimbley Justification Report 1 Justification Report Justification of Alternatives Evaluation of Alternatives The two choices distinguished as could reasonably be expected answers for the issue are the utilization of monetary motivations to encourage solid conduct and the use of corrective measures. An investigation of the two choices demonstrates that both of them have positive and JUSTIFICATION OF ALTERNATIVES 2 negative traits. What's more, associations that have utilized both of the options have recorded fluctuating results. Then again, a sharp examination of the two options demonstrates that money related impetuses are the best methods for empowering solid ways of life. The accompanying is an assessment of the two options in view of five criteria. Cost Despite the fact that the utilization of money related motivators to instigate conduct change has significant expense suggestions, the sum being referred to can't add up to what the citizens pay every year for lost hours, protection premiums, drug or truancy. What's more, examination of major multinationals demonstrates that money related motivators are an intense inspiration for conduct change (Abraham, 2007. Subsequently, the expense ramifications of utilizing punishments are altogether higher than that of utilizing monetary motivators. Case in point, the organization may find that forcing punishments to inspire change could reverse discharge and lead to noteworthy misfortunes. Basically, the workers could depend on unconventional intends to guarantee the administration does not actualize correctional measures. Case in point, they could choose to go-moderate, pickets, or harms the organization's projects. Apparently, the money related ramifications of such a move would be basic. Desirability The dominant part of representatives is mindful that sound ways of life have a critical impact on almost every single other part of life. For example, most are burning that the organizations they work for could begin work out schedules to empower them to practice consistently. Thus, money related motivating forces could permit representatives to get to wellness practices without any difficulty. Then again, punishments can't drive a representative to JUSTIFICATION OF ALTERNATIVES 3 change his or her way of life. Case in point, certain propensities like drinking and smoking are addictive and require more than punishments for one to change. Efficiency Impetuses and prizes are more effective than punishments as for inspiring responsibility to a health program. Fundamentally, punishments now and then prompt disappointment and hatred, which are not suitable for inspiring workers. Basically, remunerates are a compelling spark in light of the fact that their belongings are generally long haul. In such manner, a standout amongst the most essential administrative aptitudes is the capacity to choose and time the prizes suitably. In a perfect world, productive prize frameworks ought to help the association to stay focused, hold the most powerful representatives and diminish worker turnover. For the situation under examination, the organization can accomplish all the above targets by guaranteeing representatives avoid weakness propensities. Case in point, representatives should take in the quintessence of good dieting propensities, activity, and normal restorative checkups. Sound representatives stay gainful to the formal of the association. Durability It has been demonstrated that money related prizes are the greatest spark for workers (Thomas, 2010). Also, money related prizes move different representatives to laborer hard or stay focused on the objectives and destinations of the organization to empower them to qualify. In any case, punishments don't motivate strength as workers soon get utilized them. On the other hand, they begin to discover different methods for covering for the punishments, which winds up as a misfortune for the association. Case in point, workers may phone in wiped out to empower them to search for cash by means of option means. What's more, presenting representatives to reformatory measures may prompt pilferage or resistance. JUSTIFICATION OF ALTERNATIVES 4 Ethical Considerations Monetary prizes and motivations don't have any moral concerns on the grounds that they make a positive workplace. Then again, forcing punishments raises moral contemplations in light of the fact that organizations have an obligation to compensate representatives for administrations rendered. What's more, the association ought to dependably find out whether the utilization of the prize disappoints an area of the representatives. Case in point, not all representatives in a given association can be wellbeing devotees. In such a situation, forcing punishments would raise basic moral issues. Thus, punishing them to drive them to change their ways of life would be deceptive. Discoveries and Analysis It is clear that the utilization of monetary prizes and motivating forces are more suitable than punishments. Workers require the inspiration to change conduct, yet punishments frequently make a destabilizing impact. For example, examination has set up that remunerates work superior to anything punishments (Brooks, 2012). Furthermore, it is show that the expenses included in the utilization of monetary prizes are lower than those for forcing punishments are. Ostensibly, representatives who get punished for not holding fast to the association's desires at last create negative emotions against the organization. Thusly, they may turn to damage or association hush, which could demonstrate catastrophic for the association. In the same vein, prizes are more attractive than punishments. The utilization of money related motivators could rouse different representatives to work towards wellness to fit the bill for prizes. On the other hand, punishments are basically undesirable. So also, associations ought to cease from utilizing JUSTIFICATION OF ALTERNATIVES 5 motivational systems that bring up moral issues. Fundamentally, organizations ought to utilize budgetary prizes at whatever point they need their workers to change their ways of life. The conventional perspective of working individuals can best be clarified by looking at the work of Jeremy Bentham. The logician repeated that the vast majority discover inspiration in delight and not torment. The reason is that individuals are innately self-intrigued and work just when the prize is considerable. Faultfinders may contend that cash as an inspiration can just work up to a certain level. In any case, it is outstanding that the quintessence of utilizing money related prizes is to guarantee that individuals get the opportunity to take in the embodiment of living solid lives. At the point when all workers are solid, the advantages the organization can gather far exceed the expenses. Case in point, the organization would spend significantly less on protection expenses, non-appearance, or doctor's facility bills. Furthermore, the open door costs that organizations acquire when workers fall wiped out are tremendous. Thus, organizations lean toward solid representatives who can guarantee that the association's projects don't confront pointless interferences. Apparently, associations ought to dependably guarantee they watch moral measures. In this regard, the organization can't implement correctional measures on its representatives, paying little respect to how great the coveted result may be. Ostensibly, every association wants solid representatives who can be profitable. Therefore, the organization may figure and execute strategies went for guaranteeing the workers lead gainful lives. On the other hand, the methodologies they use to accomplish such targets ought not to be interpreted as corrective. Regardless, representatives are prone to reject approaches they esteem retributive, and the organization may wind up losing profitable working hours, goodwill or essential customers. Thus, picking an inspiring component is a discriminating administrative choice that ought to be JUSTIFICATION OF ALTERNATIVES 6 taken after a watchful examination of the predominant conditions. In this regard, an assessment of the two choices demonstrates that the organization ought to select monetary remunerates rather than the use of reformatory measures. Here is an example of a chart I would use as a strategy to accomplish having motivation within the workers and company. References Abraham C, Michie S: taxonomy of behaviour change techniques used in interventions. Health Psychol 2007, 27:379-387. Brooks, C. (2012). Employees Motivated By Rewards, Not Penalties. Retrieved February 2nd, 2015, from Business News Daily: http://www.businessnewsdaily.com/2720-employeesmotivated-rewards.html JUSTIFICATION OF ALTERNATIVES 7 Thomas, K. W. (2010). Intrinsic motivation at work: What really drives employee engagement. San Francisco: Berrett-Koehler Publishers. Rajput, Amer. International Journal of Academic Research. Mar2011, Vol. 3 Issue 2, p550-555. 6p. 1 Diagram, 7 Charts: http://eds.a.ebscohost.com/eds/detail/detail?vid=36&sid=4053f0fad56b-41cd-bf86ede39df720e9%40sessionmgr4005&hid=4105&bdata=JnNpdGU9ZWRzLWxpdmUmc2NvcGU 9c2l0ZQ%3d%3d#db=a9h&AN=67767624&anchor=GoToAllQVI
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