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Ethics in Commerce
The attributes that often influence supermarket choice decisions. Nine frequently cited attributes are:
1.Low prices
2.Choice of national versus private labels
3.Ease of parking and loading
4.Fast checkouts
5.Produce quality
6.Convenience (including hours, location, ease of entrance and parking, ease of finding items)
7.Services (including credit, delivery, return policy, and guarantees)
8.Store personnel (including helpfulness, friendliness, and courtesy)
9.Advertised “specials” in stock
•Rank these attributes in order of importance to you. After ranking them, take the most important
attribute and assign it the value of 10, take the second most important attribute and assign it the value
of 9. Continue to do this for your top five attributes with your fifth attribute getting a value of 6.
•Now visit two brick and mortar stores of your choice and assign a value (1 being very poor, 10 being
very good) to the stores’ performance on your five attributes. Multiply your rank value by their
performance value for each attribute and sum the total. Identify the two stores in comparison, Is the
store with the highest total points your favorite? If not, why is there a difference? How can retailers use
this approach for store planning? Should the retailers offer surveys, employ secret shoppers, what
would you do? In addition, what would happen to the comparison if more attributes were used? Please
Explain.
•Write a 2-3 page paper with your findings.
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