Knowledge Management Systems and CRM

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Question: Knowledge Management Systems and CRM


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Running head: KNOWLEDGE MANAGEMENT SYSTEM AND CRM

Knowledge management system and CRM
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1

KNOWLEDGE MANAGEMENT SYSTEM AND CRM

2

Knowledge management is an essential aspect of every business or organization. For instance,
knowledge management is regarded as a necessary means of thinking significant for both
employees and managers in an organization. It is therefore viewed as a process by which workers
in an organization share, select, and gather essential information which enables them to make
effective decisions that improve the performance of an organization (Dalkir, 2013). In today’s
world, the knowledge management system has been used as a significant critical tool that aids an
organization in achieving its goals. The device is viewed to play a significant role in the
organization especially in the field of idea processing and sharing t...


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