Description
Often, hotel companies which manage multiple hotels will establish benchmarks for the productivity of variable staffing (man hours per unit sold) by identifying the most productive group of hotels. The companies will then use that benchmark to "incent" the other hotels to achieve this level of performance. Under what circumstances might this benchmarking process be a bad idea, and why?
Explanation & Answer
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Running Head: BENCHMARKING
1
Hotel Benchmarking Process
Student’s Name
University Name
Course Name
Date
BENCHMARKING
2
Circumstances under which Hotel Benchmarking Process can be a Bad Idea
Benchmarking is the process of comparing one business with another, mostly the
business that needs some improvements gets new ideas from the others. When a company has
poor services or inefficiency, it tends to practice benchmarking to improve its efficiency so that it
can have good performance. Benchmarking is mostly used by competitive companies where they
spot what the competitor is doing and copies the ideas to improve their productivity. In many
case...
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