Providing Useful Feedback Activity

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Business Finance

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Providing Useful Feedback Activity Below are several possible findings that could be generated through a needs analysis. But they need to be converted into useable feedback before they can be applied. Read each of the findings and convert them into usable feedback (i.e., clarify findings and offer action plans related to the particular findings). Consult the example below carefully before completing the remainder of the activity. Use as much space as necessary to provide your responses. EXAMPLE Qualitative data revealed that numerous employees reported incidents in which they felt they were disciplined excessively when they made mistakes on the job. Clarification: Employees reported feeling like they were excessively reprimanded. Action Plan: Train mid-level managers in providing constructive rather than punitive employee feedback. ACTIVITY 1. Questionnaire data revealed that production workers’ scores on an index of organizational loyalty were lower than their counterparts in sales and engineering. Clarification: Action Plan: 2. Interview data collected from 15 customer service representatives revealed discrepancies about how employees felt the company expected them to deal with customer complaints. Clarification: Action Plan: 3. Questionnaire data revealed that sales agents’ scores on an index of organizational conflict indicated that they generally avoided conflict with their supervisors. Clarification: Action Plan: 4. Interview data collected from 25 engineers revealed that they believed it would damage their careers if they reported product defects to management. Clarification: Action Plan: 5. Observations of janitorial staff indicated that their friendly demeanor with the office personnel was not reciprocated. Clarification: Action Plan: Providing Useful Feedback Activity Below are several possible findings that could be generated through a needs analysis. But they need to be converted into useable feedback before they can be applied. Read each of the findings and convert them into usable feedback (i.e., clarify findings and offer action plans related to the particular findings). Consult the example below carefully before completing the remainder of the activity. Use as much space as necessary to provide your responses. EXAMPLE Qualitative data revealed that numerous employees reported incidents in which they felt they were disciplined excessively when they made mistakes on the job. Clarification: Employees reported feeling like they were excessively reprimanded. Action Plan: Train mid-level managers in providing constructive rather than punitive employee feedback. ACTIVITY 1. Questionnaire data revealed that production workers’ scores on an index of organizational loyalty were lower than their counterparts in sales and engineering. Clarification: Employees from the production department reported not feeling committed to the organization. The employees reported feeling unhappy to work in the entity. Action Plan: The feeling or not being devoted or committed to the success of the organization could be as a result of many things. Action plan is to provide equal employment opportunities to all employees in the organization. Improve employee engagement especially with the production workers. Have a structured dispute resolution that will ensure problem in the production department are properly tacked. Improve employee retention programs and ensure rewards are given appropriately. The company can institute weekly meetings to reward and recognize efforts of different employees from different department and especially the production department. 2. Interview data collected from 15 customer service representatives revealed discrepancies about how employees felt the company expected them to deal with customer complaints. Clarification: Employees reported having mixed feelings or having different opinions on how the company expected them to handle customer complaints. Simply, the employees reported confusion in handling the queries from customers. Action Plan: Come up with a logical plan on how each employee in the organization should handle problems that relate to customers thus making the expectations of the company to employees on the issue very clear. The facts should be outlined to avoid the confusion reported. To achieve this, the company can hold workshops and train each employee on how to handle customer complaints in a systematic way. 3. Questionnaire data revealed that sales agents’ scores on an index of organizational conflict indicated that they generally avoided conflict with their supervisors. Clarification: Sales agents reported to as much as possible avoid conflicts and misunderstandings with their superiors who are the supervisors. Sakes agents fear getting into arguments with the supervisors. Action Plan: Supervisors should engage sales agents in discussions and communication. The company should provide forums where the sales agents and the supervisors are able to interact and communicate which will play a role in reducing the tension that exists between the two. Institutions of the forums will encourage open communication and the sales agents will be able to express their feelings openly and not be afraid of positively confronting their superiors on different matters. 4. Interview data collected from 25 engineers revealed that they believed it would damage their careers if they reported product defects to management. Clarification: Engineers reported feeling scared opening up to the management on issues affecting the organization with the fear of being punished harshly. Action Plan: Managers should be trained on how to provide constructive feedback rather than the punitive employee feedback. After achieving that, the employees should be trained on the importance of open communication with the management without fear. The management should also invest on technology that can allow them identify and prevent product defects in the production process. 5. Observations of janitorial staff indicated that their friendly demeanor with the office personnel was not reciprocated. Clarification: Janitorial staff reported the no existence of mutual friendship with the office personnel even after friendly. Action Plan: The management should hold a training session and share the importance of having a friendly working environment. Management should educate the janitorial and the office personnel the importance of mutual relationships in business and how they are crucial to the company in general.
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Explanation & Answer

Attached.

Running head: HOTEL CONTRACT

1

Hotel Contract
Name
Institution

HOTEL CONTRACT

2

Hotel Contract
Undisputed clauses
The cancellation clause dictates the procedures one should take in terms of cancellation of the
contract and reservation of space at the hotel. The contract further dictates on how those who
do not get the service they required would get compensated. The food and beverage clause
gets catered for adequately, and the customers will enjoy the services. The people will get
restrictions when it comes to alcoholic drinks which the contract has essential moves in place to
keep the children from the drinks. There is a right that explains as to how the hotel would agree
on the termination of a contract from the event people who booked a space for their activities.
The hotel too has the capability of notifying their customers when they have challenges that
would make them not deliver their mandate. The problems like strikes and labor issues are in
the clause; therefore the client is aware of the problems that would come from the hotel side.
Disputed clauses
Reallocation of rooms- the clause should be amended because the reallocation should not be
happening at all if the users are compelled to pay upfront for the reserved rooms. Not unless
there are compelling reasons as to why the person will not be using the room then the
customers should cater for the losses incurred due to their cancellation the fees should get
disclosed in the contract depending on the losses suffered. The people booking the hotel for an
event should be bound by a contract that would make sure that the hotel does not incur losses.
Further, the hotel should make more provisions as in the reservation clause. The customers
should get a strict time on when they should confirm their reservation to pay up. The time
strictness would help in how fast the rooms would be available for the use if the person who
reserved the room did not turn up at the hotel. In regards to the additional charges, the
customers should be made accountable for anything that they destroy in the hostel. The billing
clause should further provide extra buying options to cater for faster payments as not everyone
uses the methods stated in the contract. They should think of the popular paying methods so
that they can take care of the customer’s c...


Anonymous
This is great! Exactly what I wanted.

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